Customer reviews from sharkninja.com
Shark - PowerDetect Reveal Clean & Auto-Empty System, 60 Day XL Capacity, up to 70 mins Runtime - Emerald & Gold
Average customer rating
4
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
279
4 Stars
51
3 Stars
43
2 Stars
37
1 Star
57
68%of customers recommend this product.
(
146 out of
214)
Customer Reviews for Shark - PowerDetect Reveal Clean & Auto-Empty System, 60 Day XL Capacity, up to 70 mins Runtime - Emerald & Gold
Customer Rating
4
Just ok
on October 16, 2025
Posted by: Bradk
from South carolina
Gender:Male
I like it but not as good as some of the older ones
Written by a customer while visiting sharkninja.com
Customer Rating
1
Can't push on carpet! Terrible!
on October 15, 2025
Posted by: Wouldnotreccomend
from Minnesota
Gender:Female
I can't even vacuum my rugs. My Dyson had no problems but something to do with this vacuum that it sucks so hard you can't even push it. The automatic adjustment function does not work on my carpets or rugs. Only works on my hardwood. Wouldn't recommend to anyone. I should return it because it's basically useless when most of my house is carpet.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 15, 2025
Hi there,
Thank you for your honest feedback. We’re disappointed to hear that your experience with the Cordless PowerDetect hasn’t met your expectations, especially when it comes to vacuuming rugs and carpets. We understand how important it is for your vacuum to perform well across all floor types. The issue you’re describing with the suction and automatic floor adjustment not working properly on carpet is certainly not the experience we want for our customers.
We’d love the opportunity to help troubleshoot and see if there’s a solution that can improve your experience. Please reach out to our Customer Support team at 1-855-427-5127 so we can assist you further. Your satisfaction is important to us, and we’re here to help.
Sincerely,
Shark Clean US
Thank you for your honest feedback. We’re disappointed to hear that your experience with the Cordless PowerDetect hasn’t met your expectations, especially when it comes to vacuuming rugs and carpets. We understand how important it is for your vacuum to perform well across all floor types. The issue you’re describing with the suction and automatic floor adjustment not working properly on carpet is certainly not the experience we want for our customers.
We’d love the opportunity to help troubleshoot and see if there’s a solution that can improve your experience. Please reach out to our Customer Support team at 1-855-427-5127 so we can assist you further. Your satisfaction is important to us, and we’re here to help.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Filters are awful
on October 15, 2025
Posted by: Disappointed5
Gender:Female
I have two complaints about this vacuum -- the first is that it doesn't work smoothly on some of my carpets. It becomes impossible to push in certain directions making it useless as a vacuum for those.
Second -- the tiny foam& felt filters get clogged immediately. They don't even get through my whole house before they are completely caked and dirt/dust is all the way through. I have the clean and empty base and that filter is also caked through and I can't find replacements for it. This machine is not cheap, so having two major problems like this is not acceptable.
Response from sharkninja.comBy SharkNinja, October 16, 2025
Hi there,
Thank you for taking the time to share your experience with the Cordless PowerDetect. We’re sorry to hear that the vacuum hasn’t met your expectations, especially when it comes to performance on certain carpets and the filter maintenance.
We understand how important it is for your vacuum to work smoothly across all floor types and to have easy access to replacement parts. The issues you’ve described are not the experience we aim to deliver, and we’d love the opportunity to help.
Please reach out to our Customer Support team at 1-855-427-5127 so we can assist you with troubleshooting and help locate the replacement filters you need. Your feedback is incredibly valuable and will be shared with our product team as we continue to improve.
Sincerely,
Shark Clean US
Thank you for taking the time to share your experience with the Cordless PowerDetect. We’re sorry to hear that the vacuum hasn’t met your expectations, especially when it comes to performance on certain carpets and the filter maintenance.
We understand how important it is for your vacuum to work smoothly across all floor types and to have easy access to replacement parts. The issues you’ve described are not the experience we aim to deliver, and we’d love the opportunity to help.
Please reach out to our Customer Support team at 1-855-427-5127 so we can assist you with troubleshooting and help locate the replacement filters you need. Your feedback is incredibly valuable and will be shared with our product team as we continue to improve.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love it BUT!
on October 13, 2025
Posted by: DonM55
Gender:Male
We received the vacuum about 2 weeks ago now and was amazing taking even out of the box even. So futuristic and cool not having to worry about a cord any more that my wife has to wrap up or worry about tripping over. Awesome vacuum BUT.....its a little odd but when the vacuum turns up the power you hear a click in the head like it sucked something up that keeps making it click. I have looked at it, taken it apart to make sure I didn't forget something but its annoying when you are using it and you hear it ticking in the head of the vacuum and you think its something stuck in the roller. Maybe its just me being picky but when you spend that kind of money on a vacuum you don't think it would make ticking sounds. Other than that, very cool vacuum, cleans well and the light show it does for when its dirty and clean, it actually works. The stuff it picks up is amazing. We still love it but the ticking will be something you have to get used to I guess is all.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Won’t hold a charge, it was given to me brand new
on October 12, 2025
Posted by: Cordless shark
from Randallstown .Maryland 21133
Gender:Female
[This review was collected as part of a promotion.]
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 20, 2025
Hi there,
Thank you for sharing your experience with the Shark Freestyle vacuum. We’re sorry to hear that your unit won’t hold a charge. We understand how disappointing that can be, especially with a brand-new product. We’d like to clarify that the Shark Freestyle is not part of our Cordless PowerDetect series, which features different battery and performance technology. However, your vacuum should still deliver dependable cordless cleaning, and we want to help resolve this issue.
Please reach out to our Customer Care team at 1-855-427-5127 with your model number and any additional details. We’ll be happy to troubleshoot or explore warranty options to ensure you’re fully supported. Thank you again for bringing this to our attention, we’re here to help.
Warm regards,
Shark Clean US
Thank you for sharing your experience with the Shark Freestyle vacuum. We’re sorry to hear that your unit won’t hold a charge. We understand how disappointing that can be, especially with a brand-new product. We’d like to clarify that the Shark Freestyle is not part of our Cordless PowerDetect series, which features different battery and performance technology. However, your vacuum should still deliver dependable cordless cleaning, and we want to help resolve this issue.
Please reach out to our Customer Care team at 1-855-427-5127 with your model number and any additional details. We’ll be happy to troubleshoot or explore warranty options to ensure you’re fully supported. Thank you again for bringing this to our attention, we’re here to help.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Looks and price are deceiving
on October 11, 2025
Posted by: Rachlann
from Cary, NC
Gender:Female
For the price of the vacuum, I’d expect it to work on shag area rugs and it sadly does not. It’s just okay on any other surface. I am not impressed and will most likely be returning. I have a 8 yr old Navigator Lift Away that works amazing but it’s clunky and I have to keep plugging it in each room and deal with the cord which is why I bought this but I’d still need my old vacuum with this one. Not worth it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 14, 2025
Hi there,
Thank you for sharing your experience with the Cordless PowerDetect. We’re saddened to hear that it didn’t meet your expectations, especially when it comes to performance on shag rugs and battery life. We understand how important it is for a vacuum to be both powerful and convenient across all floor types. Based onYour feedback, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Sincerely,
Shark Clean US
Thank you for sharing your experience with the Cordless PowerDetect. We’re saddened to hear that it didn’t meet your expectations, especially when it comes to performance on shag rugs and battery life. We understand how important it is for a vacuum to be both powerful and convenient across all floor types. Based onYour feedback, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not for homes with shedding pets.
on October 10, 2025
Posted by: Gingy2112
from NC
Gender:Female
I have been using my cordless vacuum for 4 months. I purchased this vacuum to supplement my normal vacuum with day to day to quick vacuums. The first month I was really happy with it, out of the box worked great. My only gripe was the dust bin on the vacuum itself is difficult to open. This is annoying when every so often you have to open the bin because it gets stuck and will not auto empty.
By month 2 I started having issues. Dirt and hair are getting stuck and not being sucked up into the vacuum. The amount of work I have to do to use the vacuum each time its not worth it. If you are a house without shedding pets and hard floors, you will likely be happy with your purchase.
By month 4 I rarely use it now because I am just exhausted from the amount of work to use it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 14, 2025
Hi there,
Thank you for taking the time to share your experience with the Cordless PowerDetect. We’re truly sorry to hear that your vacuum hasn’t lived up to expectations over time. We understand how frustrating it can be when a product that initially performs well becomes difficult to use, especially when it’s meant to make daily cleaning easier.
Your feedback about the dust bin and performance issues is incredibly valuable, and we’ll be sure to share it with our product development team. We want every Shark product to deliver consistent, reliable performance, and we regret that this hasn’t been your experience.
We’d love the opportunity to help troubleshoot the issues you’ve encountered and see how we can make this right. Please reach out to our Customer Care team by phone at 1-855-427-5127so we can assist you further.
Warm regards,
Shark Clean US
Thank you for taking the time to share your experience with the Cordless PowerDetect. We’re truly sorry to hear that your vacuum hasn’t lived up to expectations over time. We understand how frustrating it can be when a product that initially performs well becomes difficult to use, especially when it’s meant to make daily cleaning easier.
Your feedback about the dust bin and performance issues is incredibly valuable, and we’ll be sure to share it with our product development team. We want every Shark product to deliver consistent, reliable performance, and we regret that this hasn’t been your experience.
We’d love the opportunity to help troubleshoot the issues you’ve encountered and see how we can make this right. Please reach out to our Customer Care team by phone at 1-855-427-5127so we can assist you further.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
3
Why is there no owner’s manual?
on October 10, 2025
Posted by: Kam25
from TX
Gender:Female
The skimpy directions page is not and never will be enough and figuring how to use this vacuum without an owner’s manual is far from intuitive. A manual that Shark should provide with the vacuum, not expect me to search for and read online or print out at my expense. For the lack of a manual I would’ve given it a one star but because the vacuum seems to work well, once I finallyfound the information I needed, I’ll give it a 3 stars. And what’s the stupidity of sending the vacuum empty bin in the quiet mode? Who vacuums and then needs the bin not to empty for fear of waking someone up? That kept me from vacuuming for a couple of days when the vacuum filled up and I couldn’t get it to automatically empty or find a way to empty the actual vacuum container. And I have better things to do than constantly search YouTube and the internet.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 14, 2025
Hi there,
Thank you for your honest and detailed feedback. We’re truly sorry to hear that your experience with the setup and instructions for your Cordless PowerDetect wasn’t as smooth as it should have been.
We understand how frustrating it can be to receive limited printed guidance, especially when trying to get started with a new product. While we do offer full manuals online to reduce paper waste and support sustainability, we recognize that not everyone prefers or has easy access to digital resources. Your comments about the quiet mode and the auto-empty feature are also appreciated, we’ll be sure to share this with our product team for future improvements.
We’re glad to hear the vacuum is performing well now, and we’d love to help make your experience even better. . If you ever need assistance please don’t hesitate to reach out to our Customer Care team m by
phone at 1-855-427-5127. Thanks again for your feedback, it helps us do better.
Kindly,
Shark Clean US
Thank you for your honest and detailed feedback. We’re truly sorry to hear that your experience with the setup and instructions for your Cordless PowerDetect wasn’t as smooth as it should have been.
We understand how frustrating it can be to receive limited printed guidance, especially when trying to get started with a new product. While we do offer full manuals online to reduce paper waste and support sustainability, we recognize that not everyone prefers or has easy access to digital resources. Your comments about the quiet mode and the auto-empty feature are also appreciated, we’ll be sure to share this with our product team for future improvements.
We’re glad to hear the vacuum is performing well now, and we’d love to help make your experience even better. . If you ever need assistance please don’t hesitate to reach out to our Customer Care team m by
phone at 1-855-427-5127. Thanks again for your feedback, it helps us do better.
Kindly,
Shark Clean US
Written by a customer while visiting sharkninja.com