Customer reviews from sharkninja.com
Shark - PowerDetect Reveal Clean & Auto-Empty System, 60 Day XL Capacity, up to 70 mins Runtime - Emerald & Gold
Average customer rating
4
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
279
4 Stars
51
3 Stars
43
2 Stars
37
1 Star
57
68%of customers recommend this product.
(
146 out of
214)
Customer Reviews for Shark - PowerDetect Reveal Clean & Auto-Empty System, 60 Day XL Capacity, up to 70 mins Runtime - Emerald & Gold
Customer Rating
5
Awesome Vacuum
on January 19, 2026
Posted by: Bromine
from Ohio
Gender:Female
I bought my first Shark a few weeks ago. I’m loving it! I was actually surprised at how well it picked up ground in dirt and grime from my area rug. Love the feature of emptying itself! IP3000 series is the way to go! POWERDETECT clean and empty is just an awesome little upgrade. I named it Tony Shark 😆 and when I’m going to sweep I always tell my husband that me Tony Shark are going to dance around the house for a bit.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on January 16, 2026
Posted by: Kai the guy
Gender:Male
Vacuum roller broke and is covered under warranty but has been out of stock for over 2 months, I only had the vacuum for 1 month…
Response from sharkninja.comBy SharkNinja, January 19, 2026
Hi Kai,
Thank you for taking the time to share your feedback.
We’re truly devastated to hear that the roller on your Shark vacuum broke less than a month after purchase, and that the replacement part has been out of stock for over two months. This is certainly not the experience we want for our customers, and we completely understand how frustrating this situation must be. Please know that we will be sharing your feedback with the appropriate teams internally, as it helps us improve both our products and customer experience.
Since you've already contacted us, if there’s anything further we can do to assist you or if you’d like to discuss your experience in more detail, we’d truly appreciate the opportunity to help. Please don’t hesitate to contact our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you for taking the time to share your feedback.
We’re truly devastated to hear that the roller on your Shark vacuum broke less than a month after purchase, and that the replacement part has been out of stock for over two months. This is certainly not the experience we want for our customers, and we completely understand how frustrating this situation must be. Please know that we will be sharing your feedback with the appropriate teams internally, as it helps us improve both our products and customer experience.
Since you've already contacted us, if there’s anything further we can do to assist you or if you’d like to discuss your experience in more detail, we’d truly appreciate the opportunity to help. Please don’t hesitate to contact our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great design & features
on January 13, 2026
Posted by: Annt68
from Summerville,SC
Gender:Female
I bought this three months ago for our new home. It picks up all the a Great Features !!changer. It lasts for approximately 45 days before you have to empty it and with the push of a button you empty it into the trash and not having to worry about having vacuum bags on hand, Best design & features Shark could have made.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
DO NOT BUY IT FALLS APART
on January 12, 2026
Posted by: TylerM31
from Belleview, florida
Gender:Male
Do not buy this product!!!! We have owned it for less than a month and the front roller has already fallen out and broken from normal vacuum use!
When you call the warranty department they will notcover it under. Shark knowingly has a part that fails and refuses to cover after you spend 500 on a vacuum.
There are multiple parts that aren’t covered, buyers beware!!
When you call the warranty department they will notcover it under. Shark knowingly has a part that fails and refuses to cover after you spend 500 on a vacuum.
There are multiple parts that aren’t covered, buyers beware!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 14, 2026
Hi Tyler,
Thank you for taking the time to leave a review.
We’re truly sorry that the soft roller of your PowerDetect fell off and for the inconvenience caused by the warranty process. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality and support.
If you’d like to speak with us further, you can visit the following link to contact us: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Thank you for taking the time to leave a review.
We’re truly sorry that the soft roller of your PowerDetect fell off and for the inconvenience caused by the warranty process. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality and support.
If you’d like to speak with us further, you can visit the following link to contact us: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this vacuum!
on January 11, 2026
Posted by: cwalker92
from North Texas
Gender:Female
I bought this a month ago, and I am so happy I did! It picks up my dog's hair and anything she tracks in! It also is great on the couches-I used the pet brush and the motorized hand tool I purchased extra. It also is fabulous for cobwebs up high that I don't need a ladder to get or stand on a chair. I bought it mostly for dog hair since I have hard flooring more than carpet, but it also works so well on the carpeted areas and area rugs. Note: on very thick pile, it uses battery life faster. But, it charges well! The auto emptying is probably one of the best features of this vacuum!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Quit Auto Empty
on January 11, 2026
Posted by: ShelleyC
I bought I assume last years model. Shortly after getting a small spring fell out and it no longer does the automatic emptying and doesn’t pick up very well anymore either. Can’t find anybody in my city that works on Sharks
Response from sharkninja.comBy SharkNinja, January 13, 2026
Hi Shelley,
Thank you for taking the time to leave a review.
We’re unhappy hear that a small spring came loose, causing the automatic emptying feature to stop working and affecting the vacuum’s performance. We completely understand the frustration this may have caused, especially when you can’t find anyone locally who repair Shark products. Your experience matters to us, and we’ll make sure your feedback is shared with the right teams. We’re here to help and will do everything we can to make this right for you.
Here's a link to our website where a replacement Auto-Empty Dust Bin can be purchased:
https://www.sharkninja.com/2.0l-auto-empty-dust-bin/XDOCKIP3251.html
If there’s anything we can do to improve or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Thank you for taking the time to leave a review.
We’re unhappy hear that a small spring came loose, causing the automatic emptying feature to stop working and affecting the vacuum’s performance. We completely understand the frustration this may have caused, especially when you can’t find anyone locally who repair Shark products. Your experience matters to us, and we’ll make sure your feedback is shared with the right teams. We’re here to help and will do everything we can to make this right for you.
Here's a link to our website where a replacement Auto-Empty Dust Bin can be purchased:
https://www.sharkninja.com/2.0l-auto-empty-dust-bin/XDOCKIP3251.html
If there’s anything we can do to improve or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great performance
on January 9, 2026
Posted by: tad11
Gender:Female
I purchased the shark cordless about a month ago. I replaced my Dyson v10 as I was unhappy with its suction. I am quite impressed with the power detect. I like that it sits on the charger, the suction is really good which matters most. I do hope more accessories come out.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not worth the money!
on January 4, 2026
Posted by: Ruthieb
Gender:Female
Not worth the money.
I hate the power detect when going from carpet to tile. It just revs up and down constantly.
The seal around the filter is awful. Everytime I use it the filter is thick with dust and debris.
I hate the power detect when going from carpet to tile. It just revs up and down constantly.
The seal around the filter is awful. Everytime I use it the filter is thick with dust and debris.
Response from sharkninja.comBy SharkNinja, January 6, 2026
Hi Ruth,
Thank you for taking the time to leave a review.
We’re unhappy to hear that you dislike your Shark vacuum and it has difficulties changing from carpet to tile mode. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Shark Clean NA.
Thank you for taking the time to leave a review.
We’re unhappy to hear that you dislike your Shark vacuum and it has difficulties changing from carpet to tile mode. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Shark Clean NA.
Written by a customer while visiting sharkninja.com