Customer reviews from sharkninja.com
Shark - PowerDetect Reveal Clean & Auto-Empty System, 60 Day XL Capacity, up to 70 mins Runtime - Emerald & Gold
Average customer rating
4
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
279
4 Stars
51
3 Stars
43
2 Stars
37
1 Star
57
68%of customers recommend this product.
(
146 out of
214)
Customer Reviews for Shark - PowerDetect Reveal Clean & Auto-Empty System, 60 Day XL Capacity, up to 70 mins Runtime - Emerald & Gold
Customer Rating
1
Save your money & frustration, buy something else!
on February 9, 2026
Posted by: Fisher17
from Ohio
Gender:Female
I have had this now for 2 months. The vacuum is useless for my house. It assembles easily. I love the feature to clean under furniture. It is light and easy to push. It cannot handle hair on bare floors. It pushes it around and gets clogged multiple times even in a small room which requires taking the thing apart constantly. The AI setting is awful, just a constant slow down/power up/slow down/power up. Ecomode does not have enough suction. Power boost drains the battery before I have half a room vacuumed. Save your money if you have pet hair! You will spend more time unclogging it and your floor still won't be clean.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 10, 2026
Hi there,
Thank you for taking the time to share this feedback on your Cordless PowerDetect.
We're really sorry to hear that your experience with the vacuum has been so frustrating, especially with the clogging issues and the performance on bare floors. We know how disappointing it can be when a product does not meet your needs, and we'd like to help make this right. We kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps on the issues you're experiencing. Thank you again for bringing this to our attention, we're here to help however we can. All applicable links are provided below.
Self-Help Guide: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback on your Cordless PowerDetect.
We're really sorry to hear that your experience with the vacuum has been so frustrating, especially with the clogging issues and the performance on bare floors. We know how disappointing it can be when a product does not meet your needs, and we'd like to help make this right. We kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps on the issues you're experiencing. Thank you again for bringing this to our attention, we're here to help however we can. All applicable links are provided below.
Self-Help Guide: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Thermal Protection
on February 7, 2026
Posted by: Island Eric
from Vernon, NJ
Gender:Male
[This review was collected as part of a promotion.] Does it have provisions for thermal protection with a reset?
Front roller Jammed and the unit shut down. Battery required recharging. Also requires that when vacuuming carpet that it runs smoother when going in the direction of the nap. Unit is the power detector self exhausting
Front roller Jammed and the unit shut down. Battery required recharging. Also requires that when vacuuming carpet that it runs smoother when going in the direction of the nap. Unit is the power detector self exhausting
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great suction!
on February 7, 2026
Posted by: Jeremy S
from Kansas
Gender:Male
Excellent cordless vacuum! Way more suction than my previous model! Just wish they would come standard with two batteries!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Decent product.
on February 4, 2026
Posted by: Nickname already taken
from Ohio
Gender:Male
Vacuum works well, cleans nicely, not terribly loud when running. Overall not bad, but it takes entirely too long to charge.
Response from sharkninja.comBy SharkNinja, February 4, 2026
Hi there,
Thank you for sharing your feedback with us. We’re glad to hear your Cordless PowerDetect is delivering strong cleaning performance while staying relatively quiet during use.
We understand how important quick turnaround time is, and we’re sorry to hear the charging duration hasn’t met your expectations. Your experience matters, and we’d be happy to help ensure your vacuum is performing at its best.
If you’d like further support or personalized tips, our team is always here to help at https://support.sharkninja.com/contact-us.
Sincerely,
Shark Clean
Thank you for sharing your feedback with us. We’re glad to hear your Cordless PowerDetect is delivering strong cleaning performance while staying relatively quiet during use.
We understand how important quick turnaround time is, and we’re sorry to hear the charging duration hasn’t met your expectations. Your experience matters, and we’d be happy to help ensure your vacuum is performing at its best.
If you’d like further support or personalized tips, our team is always here to help at https://support.sharkninja.com/contact-us.
Sincerely,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum
on January 30, 2026
Posted by: Gary59
from Justin, TX
Gender:Male
So far its great, but only been a couple months. Really like the smart mode and auto empty features.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Decent with one design flaw
on January 27, 2026
Posted by: Mskittles82
Gender:Female
I bought this vacuum in June 2025 and I have to say for the price I think there are better options out there. I love the empty feature and the auto detect is a nice feature. My gripe with this machine is that EVERYTHING gets stuck in the opening of the head. This really is a design flaw. Of course I try to pick up everything before vacuuming but with 4 kids and 2 dogs that is nearly impossible. And I’m constantly having to clear that opening. It’s frustrating and had I know I might have chose a different vacuum. I’ve never had it run out of battery on me and can go a long while before emptying the tank. Just wish the head was built differently. If you have no kids and purely dust on your floor I’m sure this perfect. But if you have a tissue or that hidden wrapper somewhere, good luck!
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, January 28, 2026
Hi Mskittles,
Thank you for taking the time to leave your feedback.
We sincerely apologize for the inconvenience you’ve experienced with items getting stuck in the vacuum head opening. We understand how frustrating this can be, especially in a busy home with kids and pets, and we appreciate you sharing these details about your experience.
Your feedback regarding the head design is valuable, and we will make sure it is passed along to our product team for review and future improvement considerations.
To help address the issue you’re encountering, we recommend reviewing our troubleshooting guide, which includes steps that may help improve performance and reduce blockages:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We sincerely apologize for the inconvenience you’ve experienced with items getting stuck in the vacuum head opening. We understand how frustrating this can be, especially in a busy home with kids and pets, and we appreciate you sharing these details about your experience.
Your feedback regarding the head design is valuable, and we will make sure it is passed along to our product team for review and future improvement considerations.
To help address the issue you’re encountering, we recommend reviewing our troubleshooting guide, which includes steps that may help improve performance and reduce blockages:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Sucks. And not like a vacuum should.
on January 27, 2026
Posted by: Not a Fan Also
from WV
Gender:Female
Constantly clogs with pet hair and stops running until I clear it. Hair wrapped around the barrel badly. Anything small vacuumed up and it stops until I clear it. Suction isn’t even comparable to other vacuums I’ve had. Only redeeming feature is emptying itself but that doesn’t make up for its lack of power. Two thumbs down.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 28, 2026
Hi there,
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear about the repeated clogging, hair wrapping, and performance issues you’ve experienced. We understand how frustrating and disappointing it can be when a vacuum frequently stops working as expected, especially in a home with pets.
This is certainly not the experience we want for our customers, and we appreciate you sharing these concerns. To help address the issues you’ve described, we recommend reviewing our troubleshooting guide, which includes steps to help reduce clogging, improve suction performance, and maintain the brush roll and airflow:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further and look into additional support options.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear about the repeated clogging, hair wrapping, and performance issues you’ve experienced. We understand how frustrating and disappointing it can be when a vacuum frequently stops working as expected, especially in a home with pets.
This is certainly not the experience we want for our customers, and we appreciate you sharing these concerns. To help address the issues you’ve described, we recommend reviewing our troubleshooting guide, which includes steps to help reduce clogging, improve suction performance, and maintain the brush roll and airflow:
https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further and look into additional support options.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good vacuum but not great
on January 26, 2026
Posted by: German Shepard
from Lakefield, Minnesota
Gender:Female
[This review was collected as part of a promotion.] The vacuum was great for the first 8 months I had it and now it barely sucks anything up. It just piles the dog hair and doesn’t suck it up. I cleaned it very well, checked for clogs, removed the hair that gets stuck at the bottom. And it does this on both carpet and hardwood floors.
Response from sharkninja.comBy SharkNinja, January 27, 2026
Hello there,
Thank you for taking the time to leave a review on the PowerDetect.
We sincerely regret that you are experiencing issues with the suction in your vacuum, and we apologize for any inconvenience this may have caused. We appreciate the steps you’ve already taken to clean and check for clogs. To ensure this matter is resolved promptly, we kindly recommend contacting our team through our official support page. Here, our representatives will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps regarding your vacuum's suction. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Thank you for taking the time to leave a review on the PowerDetect.
We sincerely regret that you are experiencing issues with the suction in your vacuum, and we apologize for any inconvenience this may have caused. We appreciate the steps you’ve already taken to clean and check for clogs. To ensure this matter is resolved promptly, we kindly recommend contacting our team through our official support page. Here, our representatives will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps regarding your vacuum's suction. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com