Best Buy - Samsung - Galaxy Z Fold8 1TB (Unlocked) - Graphite customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy Z Fold8 1TB (Unlocked) - Graphite

Average customer rating

4.9

(1,918 Reviews)

Rating breakdown 1,918 reviews

5 Stars

1,696

4 Stars

205

3 Stars

2 Stars

1 Star

83%of customers recommend this product.

(

10 out of 12

)

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Customer Reviews for Samsung - Galaxy Z Fold8 1TB (Unlocked) - Graphite

Customer Rating

Best Wireless Phone Ever

on August 31, 2026

Posted by: hdtravel

from Rapid City SD USA

Design is so cool - the perfect size - like a little passport book - love it - stylish - trendy - exciting. Beautiful screen - good battery life - decent cameras. The perfect phone size factor. My most favorite phone ever. I got the 512GB Pistachio version.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, August 31, 2026

Hey Hdtravel, thank you for your feedback on your Samsung Galaxy Z Fold8. We are thrilled to hear how much you are enjoying the new form factor of your device, and that this feels like the best device you've ever had. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

Mixed feelings

on August 30, 2026

Posted by: Kyle

from Chicago, IL

I love the new design form, but videos of most social media apps, like Facebook, Instagram, Ticktock, YouTube, etc, are not formatted to fit the screen of this phone, legs and heads are half seen, regardless if it's titled horizontal or vertical. Samsung needs either to make some software adjustments or get in touch with the developers of the above apps so they can make the necessary changes, specially for the new screen format of this phone. Also it can definitely use larger battery., at least 6000 mAh, another important improvement is to get rid of the camera cutoff whole opening, especially in the inner display, it definitely causes problems.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, August 31, 2026

Hey Kyle, thank you for taking time out of your day to provide feedback on your Samsung Galaxy Z Fold8. We are pleased to hear that you are happy with the new form factor with the exception of some of your favorite social media apps. We would love to help you have the best possible experience with your device, and have provided links to resources to help you maximize the battery life of your device, and customize the settings of your device. We have also provided a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

This phone is amazing! A phone and tablet in 1!

on August 30, 2026

Posted by: GingerSpongeBob95

[This review was collected as part of a promotion.] This is my first fold! I chose this phone because I think it is so cute and I love that it is purple because that is my favorite color it is very easy to use and I can tell how well it is made I first saw it on TikTok and I knew I had to have it I've had it about a month now and im absolutely in love with it! 100000 out of 10 recommend!

Value

Response from Samsung USBy R&R Team, August 31, 2026

Hi there GingerSpongeBob95, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Z Fold8 with us. We couldn't be happier to hear how much you are loving your new device. We have provided links to resources to help you explore your new device at your convenience, and help if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Great Multitasking Tool

on August 30, 2026

Posted by: Drengr

[This review was collected as part of a promotion.] Samsung Z fold 8 delivers the most refined foldable experience yet, pairing a lightweight durable titanium build with ultra slim hinge that makes the display crease virtually imperceptible. Flagship performance and all day battery is the reason I chose Samsung Galazy Z Fold 8

Value

Response from Samsung USBy R&R Team, August 31, 2026

Hi there Drengr, we appreciate you sharing your feedback on your Samsung Galaxy Z Fold8. We love hearing how much you are enjoying this refined folding design, and lasting battery life. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Perfect shape

on August 30, 2026

Posted by: Pico1234

[This review was collected as part of a promotion.] I chose this device because it's perfect for my everyday use. I only wish it had the privacy screen from the ultra but this is just perfect.

Value

Response from Samsung USBy R&R Team, August 31, 2026

Hi there Pico1234, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We are happy to hear that you are enjoying the usage of your device, and finding it so well aligned to your needs. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Great things come in small packages

on August 30, 2026

Posted by: Vi3txxsh0rti3

[This review was collected as part of a promotion.] I have had the Z Fold 3, 4, and 6 in the past. I loved their size so I was a bit skeptical about going for the Fold 8 which is a size I'm not used to. It does take a bit, but once I opened it, the wider screen made a huge difference for me when watching movies and playing games! She's short and thick and I like the wider screen more than I thought I would

Value

Response from Samsung USBy R&R Team, August 31, 2026

Hey there, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We love hearing how happy you are with your new device, and that it has been such a game changer for your streaming and gaming. We have shared a link to the Samsung Support Team for your convenience if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

Defective

on August 30, 2026

Posted by: Alex

from Illinois

I saw other review for lagging and decided to wirte my review as well. I loved the phone as soon as I got it out the box. Used it for 2 full days. Those 2 days I had lagging issues, complete freezing, and some times he screen wouldn't resize websites. I did some troubleshooting and still had issues. So I decided to exchange the phone. Samsung won't do exchanges so I decided to return the phone so i can reorder. I have been waiting a week for a return label that is supposed to take no more than 48 hrs to receive. This really makes me not want to have a samsung. These aren't the only foldables now. I did love Samsung but this experience has been very disappointing.
Also expect to call Samsung multiple times to get help. I had to chat and call and im still waiting on the return label.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, August 31, 2026

Hello Alex, thank you for sharing your experience of your Samsung Galaxy Z Fold8 with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you troubleshoot the lag and freezing you mention experiencing with your device. We have also provided a link to the complete manual to help you customize the settings to ensure you are able to browse the internet comfortably. We have lastly, provided a link to the Samsung Support Team to assist you further with any additional matters that may be causing frustration for you. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Best galaxy phone

on August 30, 2026

Posted by: Jonjon

[This review was collected as part of a promotion.] I choose this phone I just love the foldable screen into a mini tablet so thin and pocket size i love it all cant take of my hands lol

Value

Response from Samsung USBy R&R Team, September 1, 2026

Hi there Jonjon, thank you for sharing your feedback on your Samsung Galaxy Z Fold8. We are so pleased to hear that you are enjoying the design and usage of your new device. We have shared links to resources to help you fully explore and customize your new device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US

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