Customer reviews from Samsung US
Samsung - Galaxy Z Fold8 Ultra 256GB (Unlocked) - Graphite
Average customer rating
4.9
(2,518 Reviews)
Rating breakdown 2,518 reviews
5 Stars
2,279
4 Stars
207
3 Stars
24
2 Stars
5
1 Star
3
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Galaxy Z Fold8 Ultra 256GB (Unlocked) - Graphite
Customer Rating
5
I chose the z-fold eight Ultra and returned my s26
on September 24, 2026
Posted by: FOldphonefanatic
[This review was collected as part of a promotion.] I chose to upgrade from my s26 ultra which I only had for a few months in order to obtain the zfold 8 Ultra and it was the best decision I ever made. This is hands down the most satisfying phone to use giving me versatility I never knew I thought I needed. Having a phone and a tablet on Deck is a game changer. The only thing I would change is to make the z-fold 8 Ultra a little bit wider. Not as wide as the regular z-fold eight. I would say make it the same size as the s26 ultra. I love watching media on the inside screen. I think the crease is not very noticeable but even if it was it's not really a big deal when you're actually watching content on the screen. I would love to see a nano texture type layer added to the inside screen. This is the best phone Samsung has ever made. The regular line of ultra phones are dated. It's almost as though I've had the same phone for The Last 5 Years. I feel like I finally own something that encapsulizes the future. I feel like I truly have something exclusive with great utility and awesome specs. I chose to upgrade even though I shouldn't have and I chose right. It was well worth the money and samsung incentives and promotions made it affordable. If you're considering adopting this phone please get these phones on pre-order because Samsung is very generous.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Utility beast
on September 24, 2026
Posted by: Gilforsuccess
[This review was collected as part of a promotion.] This phone has become my all in one office in my pocket. The large internal screen makes it easier for me to read emails and other communications as I run my businesses. Running AI here is also a breeze and allows me to be both creative and very productive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone and an impressive upgrade!
on September 24, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I’ve been using Samsung Galaxy Z Fold phones for a while, and the new Z Fold Ultra is truly impressive. The larger inner display is fantastic for multitasking, watching videos, browsing, and getting work done. The phone feels much thinner and lighter than previous generations, while still feeling premium and well-built.
The camera quality is excellent, the performance is extremely fast, and the battery life is noticeably better. I also really like the wider front screen because it feels much more natural to use when the phone is folded.
Overall, Samsung has done a great job improving the areas that matter most while keeping what makes the Fold unique. It’s expensive, but if you use your phone for both work and entertainment, the versatility makes it worth considering.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z fold 8 ultra
on September 24, 2026
Posted by: Booftin1
[This review was collected as part of a promotion.] I chose to upgrade to the z fold 8 ultra and couldn't be more happy. The crease is almost not noticeable and the phone feels and performs exceptionally well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Product
on September 24, 2026
Posted by: Ak007
[This review was collected as part of a promotion.] Good Battery
Good camera quality
Good Segments
Perfect for content creators
Good Display
Out looking isperfect
Good camera quality
Good Segments
Perfect for content creators
Good Display
Out looking isperfect
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the large screen
on September 23, 2026
Posted by: Letsgoshopping2
[This review was collected as part of a promotion.] I will choose the Z fold over and over again. This is my third z fold and I will never go back to a regular phone. Love that I have the choice between a small screen and a large screen. The phone has so much on it. It's like a mini computer. Multi tasking is so much easier. All of my appliances, TVs, phones, watches and tablets are Samsung. This brand has never given me a reason to shop else where.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold 8 Ultra
on September 23, 2026
Posted by: MaxiBoy10
[This review was collected as part of a promotion.] My first phone in 7 years. Glad I chose to upgrade to the Samsung Z fold Ultra 8. Great phone, refined features and love the multitasking capabilities. Must get phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buy something else. Inner screen not durable.
on September 22, 2026
Posted by: Qwt428
from SC
Buy something else. I had the Galaxy Z Fold 3 for five years; it was durable and held up to my expectations right until the very end. Upgraded to the Z Fold 8 Ultra, and it's junk. The technology/features are better, but what good does that do anyone if it's more delicate than a cracker? The inner screen has no real protection from drops or bumps...even while in a protective case. It dropped while closed...in a protective case. The case kept the outer parts of the phone safe, but once I opened it, there were hairline cracks throughout the screen. Also, what started as a small, black "dead spot" is now growing down my screen the more I need to open and close it. A waste of money.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R, September 23, 2026
Hello Qwt428,
Thank you for sharing your experience with your Galaxy Z Fold8 Ultra. The Galaxy Z Fold8 Ultra features an immersive foldable display, powerful multitasking capabilities, and a versatile design tailored for both productivity and entertainment. We understand your concerns regarding the hairline cracks and the expanding black area on the inner display after a drop, especially when the phone was closed and protected by a case.
It’s important to have a fully functional phone, and we recognize the urgency of your situation. As you may know, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. Additionally, eligible devices can be protected further by adding Samsung Care+, which offers extended coverage and additional support.
We encourage you to contact our Samsung Support Team to explore your warranty options and to find out if you can take your device to a local uBreakiFix location in your area. More information is provided below.
Your detailed feedback is invaluable to us and helps Samsung improve the overall user experience. Thank you for being part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Fold8 Ultra. The Galaxy Z Fold8 Ultra features an immersive foldable display, powerful multitasking capabilities, and a versatile design tailored for both productivity and entertainment. We understand your concerns regarding the hairline cracks and the expanding black area on the inner display after a drop, especially when the phone was closed and protected by a case.
It’s important to have a fully functional phone, and we recognize the urgency of your situation. As you may know, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. Additionally, eligible devices can be protected further by adding Samsung Care+, which offers extended coverage and additional support.
We encourage you to contact our Samsung Support Team to explore your warranty options and to find out if you can take your device to a local uBreakiFix location in your area. More information is provided below.
Your detailed feedback is invaluable to us and helps Samsung improve the overall user experience. Thank you for being part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US