Customer reviews from Samsung US
Samsung - Galaxy Z Fold8 Ultra 256GB (Unlocked) - Graphite
Average customer rating
4.9
(1,731 Reviews)
Rating breakdown 1,731 reviews
5 Stars
1,591
4 Stars
125
3 Stars
12
2 Stars
2
1 Star
1
92%of customers recommend this product.
(
11 out of
12)
Customer Reviews for Samsung - Galaxy Z Fold8 Ultra 256GB (Unlocked) - Graphite
Customer Rating
3
Missing the key feature
on August 7, 2026
Posted by: Nathaniel
[This review was collected as part of a promotion.] I can't go higher than 3 stars because the s pen function is not present. Phone feels great in hand and looks great but without the s pen it just makes this an overpriced phone. We don't buy tablet sized phones to be pointing our finger all over the screen. At least I dont.
Value
3
Response from Samsung USBy R&R, August 10, 2026
Hiya Nathaniel,
We value your time and the effort you've taken to help us better understand your Galaxy Z Fold8 Ultra. We appreciate your feedback and sentiments. The Galaxy Z Fold8 Ultra features a premium in-hand feel, an expansive inner display, and a refined foldable design that enhances both productivity and entertainment. We’re pleased to hear that the look and feel of the device stood out to you. We also recognize that S Pen functionality is an important aspect of using a tablet-sized display. Your insights regarding this feature are invaluable to Samsung. Thank you for sharing your experience with us.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We value your time and the effort you've taken to help us better understand your Galaxy Z Fold8 Ultra. We appreciate your feedback and sentiments. The Galaxy Z Fold8 Ultra features a premium in-hand feel, an expansive inner display, and a refined foldable design that enhances both productivity and entertainment. We’re pleased to hear that the look and feel of the device stood out to you. We also recognize that S Pen functionality is an important aspect of using a tablet-sized display. Your insights regarding this feature are invaluable to Samsung. Thank you for sharing your experience with us.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The reason I always come back to Z fold
on August 7, 2026
Posted by: Galaxyfan
[This review was collected as part of a promotion.] The reason I chose and I will always chose to return to the Z Fold lineup is by hands down top of the line performance and screen size. Camera quality and features as a photographer is a huge plus and an absolute must for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Even after all these years, I'm still loving it
on August 7, 2026
Posted by: FromTexas
[This review was collected as part of a promotion.] I chose to stay with the fold yet again, and I don't regret it. The quality is there, and the performance is there. Switching has never been easier, and it's a noticeable upgrade from my previous fold.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is of excellent quality.
on August 7, 2026
Posted by: ninjav10
[This review was collected as part of a promotion.] The phone has a beautiful design and its best feature is its versatility.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big screen when open and close. Sleek and light.
on August 7, 2026
Posted by: Ssaraf
[This review was collected as part of a promotion.] Great phone. A little heating issue. I switched from Fold 6 to fold 8 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade
on August 7, 2026
Posted by: Revuelto
[This review was collected as part of a promotion.] I get that this is a new iteration of a great phone. However, each year the Z Fold phone keeps improving. I love this fold for productivity and ease of use. I can't go back to a tablet phone. My only concern is the upgrade process. However, it went extremely smooth with no issues. I will continue upgrading each year!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing! Came from a Pixel fold
on August 7, 2026
Posted by: Southpaw
[This review was collected as part of a promotion.] I have had a Pixel fold 9 pro for two years and it was ok. I chose the Samsung Z Fold 9 Ultra for my new phone and it is way better! I can't believe how thin and light it is without giving up anything. Super fast and love having my Samsung apps back. I was Samsung for many years before the Pixel. I'll never leave again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for multitasking
on August 7, 2026
Posted by: Mickey
[This review was collected as part of a promotion.] I chose this phone because I wanted to be able to multitask and am not disappointed. Before I had this phone I would have to switch back and forth between apps.
Value
5
Written by a customer while visiting Samsung US