Customer reviews from frigidaire.com
Frigidaire - 35 Pint 6.8 Quart Bucket Capacity Smart Dehumidifier - White
Average customer rating
4.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
21
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for Frigidaire - 35 Pint 6.8 Quart Bucket Capacity Smart Dehumidifier - White
Customer Rating
1
Faile after 1 year
on June 4, 2026
Posted by: mchris7
I had a Frigidaire dehumidifier that did not last 1 year. I got an EC error code and of course it was out of warranty. So in the trash it goes. This is the last Fridigidaire product I will purchase.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, June 5, 2026
Hi mchris7!
Thank you for taking the time to share your experience. We are very sorry to hear that your Frigidaire dehumidifier stopped working and displayed an EC error code shortly after the warranty period ended.
We understand how frustrating and disappointing it is when an appliance does not last as expected, especially when it impacts your trust in our brand. Your feedback is important, and we will be sharing your comments with our product and quality teams for further review.
We appreciate you bringing this to our attention. If you would like any assistance or have additional concerns you would like us to review, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your experience. We are very sorry to hear that your Frigidaire dehumidifier stopped working and displayed an EC error code shortly after the warranty period ended.
We understand how frustrating and disappointing it is when an appliance does not last as expected, especially when it impacts your trust in our brand. Your feedback is important, and we will be sharing your comments with our product and quality teams for further review.
We appreciate you bringing this to our attention. If you would like any assistance or have additional concerns you would like us to review, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Better than most of the units out there …
on June 3, 2026
Posted by: JohnDeere55
[This review was collected as part of a promotion.] After trying two other brands that lasted only one year or less, I purchased this Frigidaire unit and so far it’s working well. However, I have two minor complaints. … First and foremost, the low fan setting is still rather noisy; there should be a Very Low setting. Second, the default display shows the humidity setting not the current level of humidity in the room.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 4, 2026
Hi there. Thank you for choosing Frigidaire and for sharing your feedback. We're pleased to hear that your unit has been performing well, especially after your experiences with other brands.
We also appreciate your comments regarding the fan noise and display settings. Feedback like yours helps us better understand how our products are used and where improvements can be made. We'll be sure to share your suggestions with the appropriate teams for consideration.
Thank you again for your support, and we hope you continue to enjoy your Frigidaire appliance.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We also appreciate your comments regarding the fan noise and display settings. Feedback like yours helps us better understand how our products are used and where improvements can be made. We'll be sure to share your suggestions with the appropriate teams for consideration.
Thank you again for your support, and we hope you continue to enjoy your Frigidaire appliance.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
So far so good
on May 31, 2026
Posted by: JonBrun
Works now, but this is a warranty replacement for a like item that lasted less than a year. I have two other 50 pint Frigidaire dehumidifiers that are also non functional and neither is over 4 years old. Not much of a track record.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 2, 2026
Hello JonBrun, thank you for taking the time to share this, and I’m really sorry to hear about the repeated issues with your units.
I understand how frustrating it is, especially when a warranty replacement is needed within a year, and even more so when multiple 50-pint dehumidifiers in your home have stopped working before reaching what you’d expect for their service life. That’s not the experience we want for our customers, and I can appreciate why you’d feel disappointed with the overall track record.
Even though your current replacement is operating now, the broader pattern you’re seeing is definitely something worth escalating and reviewing more closely. If you haven’t already, our support team can document all serial numbers and service histories together so we can better assess what’s been happening across your units and determine if any further assistance or accommodation options are available.
We’re here to help if you’d like to go deeper into troubleshooting or if you want us to review all three units as a group case. You can reach us anytime via Live Chat on our website or by calling 1-800-374-4432 (Monday–Friday, 8:30 a.m. to 8:00 p.m. EST).
We appreciate you bringing this to our attention, and we’re here to support you however we can going forward. - Maico
I understand how frustrating it is, especially when a warranty replacement is needed within a year, and even more so when multiple 50-pint dehumidifiers in your home have stopped working before reaching what you’d expect for their service life. That’s not the experience we want for our customers, and I can appreciate why you’d feel disappointed with the overall track record.
Even though your current replacement is operating now, the broader pattern you’re seeing is definitely something worth escalating and reviewing more closely. If you haven’t already, our support team can document all serial numbers and service histories together so we can better assess what’s been happening across your units and determine if any further assistance or accommodation options are available.
We’re here to help if you’d like to go deeper into troubleshooting or if you want us to review all three units as a group case. You can reach us anytime via Live Chat on our website or by calling 1-800-374-4432 (Monday–Friday, 8:30 a.m. to 8:00 p.m. EST).
We appreciate you bringing this to our attention, and we’re here to support you however we can going forward. - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Grea addition for comfort
on May 31, 2026
Posted by: Home comfort
[This review was collected as part of a promotion.] I have to admit that the dehumidifier is extremely effective in removing excess moisture in the basement. Since the area is our media room your product made the room more comfortable. Great product!
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 3, 2026
Thank you for sharing your feedback with us! We’re delighted to hear that your dehumidifier has been extremely effective at removing excess moisture from your basement and helping create a more comfortable environment.
It’s wonderful to know that the unit has made a noticeable difference in your media room and is contributing to a more enjoyable space for you and your family. Providing reliable performance and improved comfort is exactly what we strive for, and we’re happy to hear that the dehumidifier is delivering on those expectations.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:30 AM - 8:00 PM EST. - Maria
It’s wonderful to know that the unit has made a noticeable difference in your media room and is contributing to a more enjoyable space for you and your family. Providing reliable performance and improved comfort is exactly what we strive for, and we’re happy to hear that the dehumidifier is delivering on those expectations.
If you ever need additional assistance, have questions about your appliance, or require support in the future, our team will be happy to help. You can connect with us through Live Chat at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday 8:30 AM - 8:00 PM EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 20, 2026
Posted by: Candle51
[This review was collected as part of a promotion.] It's easy to use, quiet, and works well.
Response from frigidaire.comBy John, Online Outreach Specialist, May 20, 2026
Hello, Candle51. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
From wet to comfortable
on April 19, 2026
Posted by: CrissyRosas
[This review was collected as part of a promotion.] This was a replacement for another brand, and who would have thought a Frigidaire dehumidifier could make such a difference. But it truly does. It’s easy to use—exactly as it should be. It’s noticeably quieter than the previous brand—again, as it should be. And most importantly, it performs flawlessly.
The dampness in the air disappeared quickly, and now it runs only when needed. We’re collecting a full tank every three days instead of two tanks a day in the beginning to get the air comfortable. I may eventually connect it to a permanent drain, but for now I like the flexibility of moving it to different areas as needed. Honestly, I’m even considering getting a second one for the other spaces.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 22, 2026
Hi there, thank you for sharing such a thoughtful experience! We’re so glad to hear your dehumidifier has made such a noticeable difference in your space and that you’re enjoying its ease of use, quieter operation, and strong performance. It’s great to know it’s efficiently maintaining comfortable humidity levels and giving you the flexibility to move it as needed.
We truly appreciate your trust in Frigidaire and are thrilled to hear you’re even considering adding another unit. If you ever need assistance, please feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 AM to 8 PM ET. We’re always here to help!
— Reed
We truly appreciate your trust in Frigidaire and are thrilled to hear you’re even considering adding another unit. If you ever need assistance, please feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 AM to 8 PM ET. We’re always here to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Option for a good size space!
on April 17, 2026
Posted by: Lkiger
We installed the 35 pint dehumidifier in our room above the garage that we also have a Frigidaire window unit for cooling and heat. Appreciate that it has wheels (the 50 does not). Compressor is also pretty quiet compared to our old one.
Response from frigidaire.comBy Reed, Online Outreach Specialist, April 21, 2026
Hi Lkiger, thank you for sharing your experience! We’re glad to hear your 35-pint dehumidifier is working well in your space and that you’re enjoying the convenience of the wheels and the quieter compressor. It’s great to know it pairs nicely with your Frigidaire window unit for year-round comfort. We truly appreciate you choosing Frigidaire.
If you ever need assistance, please feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 AM to 8 PM ET. We’re always here to help!
— Reed
If you ever need assistance, please feel free to reach out via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 AM to 8 PM ET. We’re always here to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far, so good
on March 29, 2026
Posted by: Keith basement
[This review was collected as part of a promotion.] Nice features. Easy to understand instructions and interface. Like the WiFi app.
Hopefully the Frigidaire reputation holds up for this dehumidifier.
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 2, 2026
Hello there, Keith! Thank you for sharing your experience! We’re glad to hear that you’re enjoying the features, user-friendly interface, and the WiFi app on your Frigidaire dehumidifier. We take pride in delivering reliable products, and we’re confident you’ll continue to enjoy their performance.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com