Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: Oscar Budhram
from Lefferts Blvd
Verified Purchase:Yes
[This review was collected as part of a promotion.] No issues with the product just that during delivery they broke the right draw track and it’s going over a month now for the LG service technician to come and fix the issue. I am still without a freezing compartment!!!!
Pros: ease of use
Quality
3
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 28, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Clearance dimensions don’t take doors into account
on December 26, 2022
Posted by: Anna review
from Los Angeles
Be aware that the overall clearances do not mention the space needed for the door to open. If this is going against a wall you won’t be able to open it even 90 degree unless you have about 3 extra inches. The doors do not align with the cabinet size and this will not fit in all spaces if you are using the dimensions LG gives you. I was luckily able to cancel my order in time.
Response from lg.comBy JaNika Wiley, Social Media, December 29, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Tesla100P
from Westhampton NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this refrigerator only several weeks ago for our weekend house and cannot give it definitive performance review as yet but can comment on its layout, features, and build quality.
We discovered that this 27 cu. ft. counter depth refrigerator can store so much more than we thought it ever could. At first, we were even convinced that we may have purchased too large of a refrigerator.
We have most all refrigerated items stored in direct view and arranged on the two interior doors. We're trying to organize the shelf interior so that we know where any given item is on a regular basis. We're not there yet. We have purchased clear plastic bins for use in the freezer section to better make orderly use of the space. The ice maker is a little slow but the ice collection box in the freezer is very convenient and doesn't waste space on the door.
We have most all refrigerated items stored in direct view and arranged on the two interior doors. We're trying to organize the shelf interior so that we know where any given item is on a regular basis. We're not there yet. We have purchased clear plastic bins for use in the freezer section to better make orderly use of the space. The ice maker is a little slow but the ice collection box in the freezer is very convenient and doesn't waste space on the door.
I find the inability to determine the actual refrigerator and freezer temperatures annoying and frustrating. The digital set temperature seems inadequate without also showing the actual temperatures.
I had to realign the left door after delivery and installation after initially loaded it with items. The left door would not engage the top track to close the flap seal between the two doors. The instructions and tool provided helped me solve this problem that I felt should not have occurred.
The water filter was easily installed and the interior water dispenser was convenient to use although we only drink spring water which we store in its 2-1/2 gallon dispensing container on one off the adjustable shelves.
The exterior stainless finish is smudge resistant because it seems to have some kind of clearcoat finish over the stainless steel. I, however found two very small defects in that finish which I will live with.
A further comprehensive review of this fridge will be given after a longer term of use has been established.
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Rich in LN
from Laguna Niguel CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a sleek looking and functional refrigerator. I like the filtered water dispenser on the inside of the refrigerator. It has a large volume for a counter depth however is not as shallow as I would have liked because the doors are very deep so it sticks out beyond my counter by about 8" when 2" is allocated for clearance to the wall at the rear.
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Vishal G
from MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this last month and we are very happy with the space and performance. Especially with counter depth there are not many options for capacity. this is so spacious
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Lakereviewer
from Beebe, AR
Verified Purchase:Yes
We bought this a few weeks ago and we are very happy with it. It is very easy to see what is in the frig and love the water inside. With the water inside there is more room in the door for more items where you would lose a lot of space in the door with ice and water on the outside of the door.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Height
on December 12, 2022
Posted by: LRFLC2706S
from Newport News
This fridge has the cord to plug in coming from the top. So be careful when you measure the case because that thick cord also has to go under your cabinets and added approx 1/4 inch. Today my ice maker isn't working after day one and have to replace it. I had to cut my cabinets to make if fit as I had measured the case exactly.
Pros: Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: MattKennesaw
from Kennesaw, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our kitchen only accommodates a countertop depth refrigerator. We have been frustrated with our previous model that only had 20 sq ft. capacity. This LG refrigerator is amazingly roomy! We did not want a door dispenser for ice or water and got more storage space in return. We love it.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com