Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Customer Rating
1
Broke LG Refrigerator!
on October 19, 2026
Posted by: Doug86
from Middle Mesa NM
We are supposed to get a refund on our refrigerator. It took a long time to get LG to process our claim. We are still waiting for a check. Getting ready to contact LG again to try and find out where our money is.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG, October 20, 2026
Hello, Doug. We appreciate your time sharing your review for your LG LRFLC2706S Refrigerator. We value your feedback regarding your experience and are delighted to help you track your refund status. We are dedicated to ensuring your complete satisfaction and supporting you through the final steps of this process. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can further assist you. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Excellent Product--Highly Recommended
on October 8, 2026
Posted by: james strock
from Rancho Santa Fe, CA
Excellent product! The refrigerator looks good on the outside and works well on inside. The cooling temperatures are reliable; the seal is tight. The shelving works well functionally (e.g. vegetables and fruits) and in the doors (utility). It's quiet and has every indication of a strong compressor. The LG app is helpful for settings and diagnostics. Highly recommended!
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, October 14, 2026
Hello there! We are thrilled to hear that your new refrigerator is keeping things cool, running quietly, and making everyday organization a breeze! If you ever need any assistance down the road, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
1
Unacceptable Door Finish
on September 28, 2026
Posted by: EllenF
Very disappointed with this LG refrigerator that I bought 3 months ago. Ordinary souvenir magnets left visible marks and tiny scratches on the doors that won’t come off with the recommended soap and water. I’ve never experienced this with previous refrigerators. After 2 weeks of waiting for LG support to assess the issue, there is still no resolution. The fridge appearance is awful
No complains about the fridge by itself
No complains about the fridge by itself
Quality
1
Features
2
Value
2
Response from lg.comBy LG, October 7, 2026
Hi, Ellen. Thank you for taking the time to share your review regarding your LG LRFLC2706S Refrigerator. We appreciate you sharing your thoughts and bringing this finish concern to our attention, as keeping your refrigerator looking its best is important to us. As a helpful tip for maintaining the exterior, wiping stainless steel surfaces in the direction of the natural grain with a microfiber cloth and a mild stainless steel cleaner can help lift superficial marks safely. You can also explore further care guidelines at https://www.lg.com/us/support/help-library/lg-refrigerator-cleaning-exterior-stains-and-residue--20154714975288?srsltid=AfmBOopr9tCqy4dI61mpkuu_cE4tFpvsHzCclKR_2xiKv5t1kZ8I3IBX We are committed to addressing the delay in your technician assessment and assisting you directly with this matter. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Worst appliance i ever purchased
on September 18, 2026
Posted by: Bob hates LG
Ice maker did not work. Refrigerator temperature did not go below 46 degrees, food spoiled. Freezer temperature did not go below 38 degrees, everything melted or spoiled, except the ice of course because the ice maker did not work.
Quality
1
Features
3
Value
1
Response from lg.comBy ^Rich, LG Digital Care Team, September 19, 2026
Hello Bob, thank you for taking the time to share your feedback with us. We understand how important it is to have reliable cooling and proper ice production from your LG 27 cu. ft. Smart Counter-Depth MAX™ French Door Refrigerator, model LRFLC2706S. We want to ensure you have helpful guidance to support your appliance's performance.
To assist with temperature and ice maker operation, please try these steps:
⦁ Ensure the temperature settings are adjusted appropriately (recommended at 37°F for the refrigerator and 0°F for the freezer) and allow up to 24 hours for temperatures to stabilize.
⦁ Verify that the ice maker power switch is turned on and that the water supply line is fully connected and turned on.
⦁ Check that the doors are fully closed and the door seals are clean and tight to prevent warm air from entering.
For helpful troubleshooting tips regarding your ice maker, please visit: https://lgparts.com/blogs/post/lg-ice-maker-not-working-troubleshooting-guide
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
-Rich
To assist with temperature and ice maker operation, please try these steps:
⦁ Ensure the temperature settings are adjusted appropriately (recommended at 37°F for the refrigerator and 0°F for the freezer) and allow up to 24 hours for temperatures to stabilize.
⦁ Verify that the ice maker power switch is turned on and that the water supply line is fully connected and turned on.
⦁ Check that the doors are fully closed and the door seals are clean and tight to prevent warm air from entering.
For helpful troubleshooting tips regarding your ice maker, please visit: https://lgparts.com/blogs/post/lg-ice-maker-not-working-troubleshooting-guide
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
-Rich
Written by a customer while visiting lg.com
Customer Rating
2
Freeze Shelves are a Disaster
on September 14, 2026
Posted by: Andrew O
from Boston Area
The fridge generally worked great but after about a year, the freezer rails that the ice cube tray and pull out tray sit on became cracked. This quickly caused the tray supports that sit on the rails to crack. LG does not have replacement parts which is extremely frustrating given the age of the fridge and we're now left to have to buy a new fridge which ultimately will not be an LG fridge.
Quality
1
Features
4
Value
2
Response from lg.comBy ^Rich, LG Digital Care Team, September 19, 2026
Hello Andrew, thank you for taking the time to share your feedback with us. We understand how essential it is to have sturdy, reliable components for your appliance, and we recognize the difficulty you have experienced regarding the broken freezer shelf rails and tray supports on your French Door Refrigerator, model LRFLC2706S. We want to ensure you have helpful support for managing your refrigerator shelves and bins.
To assist with removing, inspecting, or installing shelves and bins in your refrigerator, please review these general care steps:
⦁ Clear all items off the shelf or tray before attempting to remove or adjust it to avoid strain on the plastic tracks.
⦁ Lift up gently on the front edge of the shelf or bin assembly before pulling it outward to safely disengage it from the support rails.
⦁ Ensure the support tracks are clear of ice buildup or debris before reinserting or sliding trays back into place.
For detailed instructions and visual guidance on adjusting refrigerator components, you can view our support guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-remove-install-shelves-bins--1367247460960
If you need further assistance checking replacement parts or options for your unit, feel free to email lgdigitalcare@lg.sprinklrsupport.com. -Rich
To assist with removing, inspecting, or installing shelves and bins in your refrigerator, please review these general care steps:
⦁ Clear all items off the shelf or tray before attempting to remove or adjust it to avoid strain on the plastic tracks.
⦁ Lift up gently on the front edge of the shelf or bin assembly before pulling it outward to safely disengage it from the support rails.
⦁ Ensure the support tracks are clear of ice buildup or debris before reinserting or sliding trays back into place.
For detailed instructions and visual guidance on adjusting refrigerator components, you can view our support guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-remove-install-shelves-bins--1367247460960
If you need further assistance checking replacement parts or options for your unit, feel free to email lgdigitalcare@lg.sprinklrsupport.com. -Rich
Written by a customer while visiting lg.com
Customer Rating
1
on August 24, 2026
Posted by: Anonymous
When the power goes off in the house, my compressor turns off and does not turn back on when the power is fixed. When I’m traveling, this is a real nuisance. Also, they want me to pull the refrigerator out to unplug and re-plug to start the compressor. This is a Poor warranty.
Response from lg.comBy LG, September 2, 2026
Hi, Jonathan. Thank you for taking the time to share your review regarding your LG LRFLC2706S Refrigerator. We appreciate you sharing your experience about how your unit resets following a power disruption, and we want to ensure your appliance operates reliably at all times. As a brief troubleshooting step when restoring power after an outage, you can try resetting the circuit breaker assigned to the unit instead of pulling the appliance out to access the wall outlet, and you can also review LG Refrigerator power guidelines at https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542?srsltid=AfmBOooPh1hcmWwZ7Y5YXvOxvHq1ar7SseidgrHZ0xuLLO4Nx54zJeUP for further assistance. We are dedicated to supporting you with your appliance and ensuring your total satisfaction. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
1
on August 6, 2026
Posted by: Stiebler
Worst purchase ever. Will not connect to the App. The stupid idiot noise about the door open will not shut off
Response from lg.comBy LG, August 12, 2026
Hi, Leann. We appreciate you sharing your experience regarding your LG Refrigerator model LRFLC2706S. We recognize your experience with the app connection process and the door alarm behavior on your unit. To help with connection stability and resolving door alarm issues, checking that the door switch is unobstructed and resetting your home Wi-Fi connection can help re-establish a stable link: https://www.youtube.com/watch?v=gcfFjqAFL50.
We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Ice Maker not working
on August 1, 2026
Posted by: Bruce919
We have had to replace the ice maker twice. And the 3rd one is not working properly. It makes about 8 ice cubes per night.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 4, 2026
Hello, Bruce. We appreciate you taking the time to share your review for your LG LRFLC2706S Refrigerator. We recognize your experience with the ice maker performance and low ice production. To help ensure proper ice production, please verify that the freezer temperature is set to 0°F or lower and check that the water line valve is fully open and the filter is not clogged, or visit our guide at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181?srsltid=AfmBOoppx9bd6gQ6-vNfTOl7xVWxRG0wTceAiJzv1JFsRZlGeAKHN7xq. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com