Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Customer Rating
1
Freezer always having issues.
on November 27, 2024
Posted by: Rob S 72
Worst appliance I’ve ever purchased. The freezer has constant issues. I’ve maker was replaced at 16 months. Freezer door is regularly stuck.
Response from lg.comBy Joslyn, LG Social, November 29, 2024
Hey Rob! Thank you so much for bringing this to our attention. We want you to be able to enjoy your LG refrigerator because it's the highlight of your kitchen for keeping your food and drinks cold! We have this helpful troubleshooting guide that'll provide you tips and tricks depending on what you're experiencing here: https://t.ly/skQzn. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it together with you! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
4
Good choice.
on November 23, 2024
Posted by: Happy gram
[This review was collected as part of a promotion.] For the most part I am very happy with my LG counter depth refrigerator. We’ve had a couple of issues however with the icemaker getting jammed and we had to get a replacement cover for the air filter as it was the incorrect one for our model however it was replaced very quickly and with no problem and that was good.
Response from lg.comBy ^Rich, LG Digital Care Team, September 18, 2026
Hi there! We are thrilled to hear that you are loving your new LG counter-depth refrigerator! We appreciate your feedback regarding the ice maker and air filter cover, and we will definitely share those details with our product team. If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
4
Cannot locate a bypass filter for this model
on November 21, 2024
Posted by: Ab87
Only have the fridge a couple days, this is left of a review and more of a question for the community or LG to respond.
We have reverse osmosis, so I have no need for the water filter. In my search for a bypass filter, there is nothing mentioned in the manual, and the third party company that supports parts and accessories says the bypass filter they have does not fit this model.
There has to be a solution for a bypass filter … I don’t want to buy a new filter in 6 months but also do not want to leave that filter in indefinitely.
Does anyone know of a solution here?
Response from lg.comBy ^Rich, LG Digital Care Team, September 18, 2026
Hi there! We are glad to hear your new refrigerator is serving you well! We appreciate your honest feedback regarding the bypass filter options for reverse osmosis setups, and we will definitely share your thoughts with our product team. If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️
-Rich
-Rich
Written by a customer while visiting lg.com
Customer Rating
3
Cheap stainless door material?
on November 19, 2024
Posted by: Trishhart
We’ve had this refrigerator for about 18 months. I recently started noticing small dents on the doors here and there. We’re empty nesters and extremely careful with our appliances. We bought an oven and microwave as well and we’ve not noticed any dents yet. The dents on the fridge are very tiny and not in one place. LG I’d like to know why? How thin is the stainless you are using?
Response from lg.comBy Joslyn, LG Social, November 21, 2024
Hey Trish! Thank you for bringing this to our attention. We aim to deliver outstanding products and services that fulfill our customers' requirements and needs. We value your feedback, and we'll pass it along to our team for further review and improvement. We're here to support you throughout the lifetime of your fridge. If you have questions or warranty inquiries, reach out to us on social media @LGUSSupport. We would be happy to help! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
5
Stayed Cool During 8-Hour Power Outage!
on November 18, 2024
Posted by: Lance Foxx
[This review was collected as part of a promotion.] After Hurricane Beryl hit Houston, we lost power for 4 days. Deer meat somehow leaked from the freezer and... yeah, we had to replace an old Whirlpool fridge that came with the house.
As a replacement, we bought THIS exact LG fridge from BestBuy. I just confirmed the model number "LRFLC2706S."
Today, we had an 8-hour power outage. We made sure not to open the fridge nor freezer during this time, but after the power was restored, I opened the freezer and expected to find water in the ice tray and liquid ice cream. To my surprise, the ice cubes were still solid! Everything in the fridge was fine. Nothing had to be thrown out. I was extremely worried about the cost of having to replace everything in the fridge and freezer. We JUST did that last July for the hurricane. It cost us hundreds...
So, yeah. This fridge just won me over for a 5-star review. Highly recommended! I couldn't be happier. Quality matters.
Response from lg.comBy LG, February 18, 2026
Hi, Lance! Thank you for sharing your thoughts about your LG refrigerator. Your story really highlights what dependable performance looks like in a real‑world situation, and it’s amazing to hear how well your fridge protected your food during both the hurricane last year and the recent 8‑hour outage. Knowing the ice stayed solid and everything inside remained safe truly speaks to the quality and insulation of your model. We’re delighted it earned a 5‑star review from you and that it brought peace of mind when you needed it most. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Do not purchase doesn't stand by product
on November 18, 2024
Posted by: Karebare
from South carolina
I give zero. Purchased refrigerator and lines on back of frig sprayed water on wall and floor while admistering water from inside of frig. Ruined our hardwood floors. Lg response is they don't install water lines and are not paying for any damage. But they sell refrigerator with water features?? Ok
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, November 22, 2024
Hey there! We always want to make sure that you're taken care of whenever leaks happen in your refrigerator, and we're ready to take another look at this with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, details about the leak, and details about your previous conversation with support. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com
Customer Rating
3
Nice fridge. Needed Warranty Repair.
on November 16, 2024
Posted by: Northwoods Ron
[This review was collected as part of a promotion.] Fridge was bought in November, 2023. In late October 2024 it produced an error code and was not producing safe, consistent temps. It took one week to get service locally. Fan and main circuit board were replaced and anf firmware update applied. So far it is maintaining better, safe consistent temps even than when it was brand new. I worry about more poroblems after warranty expires. When working properly I do like the amount of interior space and layout. It is exactly what I need. The stainless stays relatively fingerprint free unless you touch it with wet or dirty hands. It is a nice looking fridge.
Response from lg.comBy Joslyn, LG Social, November 20, 2024
Hey Ron! Thank you for sharing this with us. It's wonderful to hear that you like your LG refrigerator's interior space and design. We're thrilled that it's up and running again! We're always here to support you throughout the lifetime of your fridge. If you have questions or need assistance in the future, reach out to us on social media @LGUSSupport. We'll be more than happy to help you out at any time! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Not a good refrigerator.
on November 14, 2024
Posted by: Alia10
[This review was collected as part of a promotion.] Everything in my refrigerator keeps molding/going bad long before the expiration dates. I had someone come look at it and all he did was check the temp & leave.
Response from lg.comBy true, LG Digital Care Team, November 19, 2024
Hey there, we’re here to help make sure your refrigerator is performing at its best. If food is spoiling quickly, it might need some adjustments beyond just checking the temperature. We’d love the opportunity to work with you directly to explore solutions. Please send us a message @LGUSSupport, and we’ll do our best to assist! ^ Diego
Written by a customer while visiting lg.com