Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: DG65
from Raleigh NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge has been outstanding so far and I highly recommend! The packaging was amazing and the refrigerator is flawless.
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 23, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.
`Jai
`Jai
Written by a customer while visiting lg.com
Posted by: LRFLC270
from Sterling Heights, MI
Verified Purchase:Yes
Fridge was delivered with one door lower than the other, read the manual on how to adjust with the tool provided but couldn't get it to even out. Put in for a technician to come out and fix it, got a call from the repair company that because it is a cosmetic issue, I would have to pay for the service call because it was past the 24-48 hour limit. I checked the paperwork, couldn't find anything stating that. As a consumer I have the right to expect that a brand new fridge would look like the fridge in the advertisements and on the showroom floor without having to pay extra for it.
Quality
1
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 10, 2023
Hi there. Thanks for reaching out. Hopefully you were able to get your fridge doors fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
2
Ice Maker will QUIT
on June 7, 2023
Posted by: Susie52402
from Iowa
bought over a year ago, had new ice maker put in a month ago and this one has already stopped as well. So much for not using plastic bottle water you can thank companies like LG for crappy ice makers!
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy Tanisha, social/LG, June 8, 2023
Hi there, We're concerned with the issues your having with your LG Ice Maker. We want to assist. We don't want the taste of plastic haunt you. We would like to request that you contact us at our Customer Service Department 800-243-0000 or , live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Megan70
from Aberdeen SD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this a couple of weeks ago, We have limited space and the fact it was counter depth made it possible. The available room and the ThinQ app are great.
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: mary 5602
from hamilton in.
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new counter depth, french door refrigerator is a beautiful addition to my kitchen. Couldn't ask for a better product. Extra lg. ref. and freezer give more than enough room. Extremely happy I with my purchase.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Ian, LG Social Media, June 23, 2023
Hello, Mary! Thanks for the review, we're glad your new French Door refrigerator is making such a welcome addition to your kitchen! ^Ian
Written by a customer while visiting lg.com
Posted by: DMSR2628
from Virginia Beach
Verified Purchase:Yes
[This review was collected as part of a promotion.] In 2017 we bought another very popular brand 23 cu.ft. refrigerator that we should have been happy with. It was a disaster. The in-the-door ice dispenser meant having the ice maker in the refrigerator. After replacing the ice maker and all it's component parts, that refrigerator is now in the garage to store drinks. The replacement was the LG 27 cu.ft refrigerator with the ice maker in the freezer and the drink dispenser in the refrigerator. Couldn't be happier. More space for food, Better storage organization with shelves and drawers. Bigger vegetable storage bins. More freezer space. And no more painful experiences with reliability like our not so old other brand refrigerator. LG is the best.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Ian, LG Social Media, June 23, 2023
Hi! It's fantastic to hear you're loving your new French Door Refrigerator, we're glad we were able to help save the kitchen! ^Ian
Written by a customer while visiting lg.com
Posted by: Marqy
from Las Vegas. NV
Verified Purchase:Yes
LG products are reliable. My only disappointment is that the large drawer can only be accessed by opening both refrigerator drawers. The freezer is awesome.
Pros: Quality, Performance
Quality
5
Features
4
Value
4
Response from lg.comBy Anthony J. , LG Social, June 23, 2023
Hey there. We appreciate your feedback in regards to this unit. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. Your comments have been shared with our entire team. When we hear from happy customers, we spread the positivity around! ~Anthony
Written by a customer while visiting lg.com
Posted by: Will not allow me to send
from Nevada
Verified Purchase:Yes
I bought this four months ago along with a cooktop microwave double oven and dishwasher. The dishwasher leaks on the new wood floor baking in this oven is NOT the same seems like conventional baking is always on and removing finger prints is work. Plus you play hide and seek looking for serial numbers and model numbers. A company this big should be able to figure out a way to get the needed numbers on all that paperwork they hand us. Never again will I purchase LG
Pros: Style/Design
Quality
2
Features
2
Value
2
Response from lg.comBy Tanisha, social/LG, June 7, 2023
Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Written by a customer while visiting lg.com