Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: MrBillOfSmyrna
from Smyrna TN
Verified Purchase:Yes
I am happy with my purchase. I had to use it for a while to get a good feel if how it would fit in my life. Although I really like this appliance, there are a couple of things I am not crazy about. The first being the tiny shelf on the bottom of the door. I feel that it is the twilight zone of the fridge and things will become forgotten if placed there. The second thing is a win and a loss, the water dispenser. Win: you create more room on the door not having a dispenser placed there. Loss: if you drink a lot of water, or have to fill a large thermos like me, then you are spending more time with the door open, affecting your fridge temp and run time. The last thing I am not crazy about, but I think I may get used to it, is the freezer door handle. I am not used to handles that move, because I am do used to thinking that if it moves it is loose and I feel compelled to want to fix it. I like the look and feel overall. I like the amount of storage. It feels like more space even though it is slightly smaller than my previous unit. I like the clean look of the interior with all the clear plastic. I like that the controls are electronic and not a box. Overall, the best appliance in my opinion.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Response from lg.comBy Tanisha, social/LG, June 20, 2023
First and foremost, We would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. Should you be interested we would like to invite you to contact us so that we can help remedy any concerns or issues that need our attention. We appreciate you for your open and honest feedback, and we look forward to your next review. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Bobbbyyyyyy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Beautiful refrigerator. Works well and looks amazing
Quality
5
Features
5
Value
5
Response from lg.comBy Rita, Social/LG, June 19, 2023
Amazing! We are delighted to hear that you love your new LG LG 27 Cu. Ft. Smart Counter-Depth Max French Door Refrigerator. Thank you for sharing the outstanding qualities' it possesses.Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita
Written by a customer while visiting lg.com
Posted by: BrendanH
from San Francisco, CA
Verified Purchase:Yes
I love this new fridge! The space inside is amazingly large and easy to see things. The ice maker in the freezer is awesome. I'm still not sure about the filter though. Water tastes weird and I've emptied 2 gallons of water already. Might try buying a new filter to see if the this one just isn't good.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, June 19, 2023
Hi, thanks for your honest review for your 27 cu. ft. Smart Counter-Depth MAX ™ French Door Refrigerator. Please contact us at (800) 243-0000 so that we can look into your issue with your filter! Our hours of operation are from Mon. to Sun. 8AM - 9PM EST. We'd be happy to work towards resolving the odd tasting water issue you've described in the review! We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: Jenny Jelly
from Wilsall MT
Verified Purchase:Yes
We love this refrigerator! Seriously, we can see our food and keep our food organized. The fridge portion is all at eye level, with freezer drawer below. Tons of room in both areas, with adjustable shelves - happy to see the butter cage was no longer built in- that was wasted space to us. Delivery and installation was a total breeze!
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, June 20, 2023
Thanks for your review mentioning the quick and smooth delivery process! We're glad to hear your loving all of the useful features available in your fridge! #LifesGood when you can make the most of your 27 cubic feet of space available in your fridge! We're available for support should you need us. Feel free to reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. ^Chris
Written by a customer while visiting lg.com
Posted by: Jose56
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have only had this fridge for 3 weeks and like the layout and capacity. Old refrigerator was difficult to see what I had and wasted food.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 26, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: JanBoy
from NJ
Verified Purchase:Yes
Perfect size for our kitchen remodel project Love it
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony211, VXI Austin, June 19, 2023
Hey there. Thank you for taking your time in leaving us a review in regards to your kitchen and especially, the refrigerator! Our team enjoys what they do because of customers like you. This review just made our day! We strive to be the best we can be every day. Thank you so much for choosing LG as your next companion. . ~Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Love counter depth that dosen’t compromise size
on June 11, 2023
Posted by: Jodydee
from Delaware
Verified Purchase:Yes
Purchased this LG counter depth refrigerator a few months ago and enjoy it more than a previous side by side.
Seems To be just what we wanted for size and depth with great interior lighting and plenty of freezer space.
The only issue I don’t like and maybe LG has an a answer for this is the left door closes extremely hard. Unlike, the right, at times it feels like you’re going to knock something right off the door shelf if you don’t gently hold the left door as it completely closes. I don’t feel like you should have to hold the door handle until it’s completely closed with out it making a loud banging sound like somebody is slamming it shut. Please advise
Seems To be just what we wanted for size and depth with great interior lighting and plenty of freezer space.
The only issue I don’t like and maybe LG has an a answer for this is the left door closes extremely hard. Unlike, the right, at times it feels like you’re going to knock something right off the door shelf if you don’t gently hold the left door as it completely closes. I don’t feel like you should have to hold the door handle until it’s completely closed with out it making a loud banging sound like somebody is slamming it shut. Please advise
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, June 20, 2023
First and foremost, We would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. We will share your comment with our Development Team for review. We wanted to also share with you this door is designed to close much harder so that the flipper doesn't stall the door from closing completely. We appreciate your review for bringing this issue to light for us. We hope to hear from you again in the near future. Should you be interested in contacting us to discuss further available options we can be reached at 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com
Posted by: LG Counter Depth Frig
from Bella Vista AR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the space in this LG counter-depth refrigerator. The access with being a French Door is perfect. Very quiet and the water dispenser inside is also a nice feature.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Ian, LG Social Media, June 22, 2023
Hi! Thanks for the feedback, and for inviting us into your kitchen. We love to hear you're loving your new French Door refrigerator! ^Ian
Written by a customer while visiting lg.com