Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: Keith1950
from Frisco TX
Verified Purchase:Yes
Not many counter-depth refigerators can match the 27 Cu Ft of this LG refrigerator. The difference in our new LG and the counter-depth refrigerator it replace is remarkable. We also like the ice maker in the freezer, it works very well and produces ample ice for our household. And I particularly like the "smart" features which allow me to check and change setting from my iPhone
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: justinheilman
from Philadelphia, PA
Verified Purchase:Yes
After having a much smaller top freezer refrigerator, that started to leak freon, I bought this new LG refrigerator. I'm so happy with it and I love that it's so roomy. It keeps the food nice and cold and it looks really nice inside and out.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Betty61
from Murrells Inlet, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is the best of both worlds. Cabinet depth gives it a more built-in feel, but LG has done a great job maximizing interior storage space. I only gave it 4 stars since the ice maker is a bit small and cannot keep up with the demands of a moderate size party (dinner for 8), even using the "ice plus" setting.
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Zany s fridge
from Cleveland ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had it for 6 months
The freezer started thawing…
The door got stuck shut for a whole day
I lost all my food so I deserve the 500$ to replace my food
And the time I spent with repairmen.
The freezer started thawing…
The door got stuck shut for a whole day
I lost all my food so I deserve the 500$ to replace my food
And the time I spent with repairmen.
Quality
2
Features
3
Value
1
Response from lg.comBy Tanisha, social/LG, July 10, 2023
We see that you left a 3 star review, However, The details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available to contact us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. https://www.lg.com/us/support/help-library or Customer Support 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
3
Air filter defect
on July 8, 2023
Posted by: CoralJ
from NJ
Air filter problem!! The replacement filters are in square frames, yet the filter holder is rhombus shaped! The factory filter had no frame and was inserted on a slant. I bought this fridge in January and It is time to change the filter. There are no air filters on the market (even by LG!) that will fit the filter receptacle. Help, LG!
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for bringing this to our attention, and we are sorry to hear about your LG Refrigerators air filter not fitting properly. Your review matters to us, and we genuinely value your input. To immediately assist you, please private message our LG Social Support team on Facebook or Twitter at @LGUSSupport with your model and serial numbers of your unit, so we can look into this and find a solution for you. ~Rita
Written by a customer while visiting lg.com
Posted by: 2009Challanger RT
from upstate Ny
Verified Purchase:Yes
After having to replace our original refrigerator on the fly, we ended up picking this for it's price. This is our first French door. I love the extra space in the frig area. My only complaint that it had a broken water valve. So, no water for over a month.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: LGhaspoorqualitycontrol
from Montana
Verified Purchase:Yes
I bought the counter depth refrigerator in November. In the spring I tried to replace the air filter. The air filter from the factory was removed from the frame and shoved into the filter holder, breaking it. The factory air filter was square and the holder was rhombus shaped. I was sent a new filter holder, but it will not mount to the refrigerator. The filter feature is useless. My refrigerator has no filters available for it. How does something like this even happen with a major appliance company?
Quality
2
Features
1
Value
1
Response from lg.comBy FRANCINE VIZCARRA, LG SOCIAL MEDIA, July 19, 2023
Thank you for sharing your concern with us. We apologize for the inconvenience you’ve experienced with your Refrigerator. Please know that we take your concerns seriously and we are more than willing to help you with this matter.
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport, and we’ll work towards resolving your concern promptly. -Francine
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport, and we’ll work towards resolving your concern promptly. -Francine
Written by a customer while visiting lg.com
Posted by: Ryan301
from San Antonio, TX
Verified Purchase:Yes
Bought this 6 months ago and it’s been great. Love the ice bucket in the freezer. Outside looks sleek. Plenty of room in the fridge and ability to adjust shelves. Love it!
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com