Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: Sonia I
from La habra
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 1 month an ago! The water being dispensed is HORRIBLE (metal taste) I’ve icc BFF er 10 gallon out of frig and it’s horrible I’ve called for service and IVE BEEN IGNORED. VERY VAD BUSINESS!!!
Quality
1
Features
4
Response from lg.comBy Conie Del Corro, LG Social Media, August 12, 2023
Hi, Sonia. Thank you for sharing your feedback. We're sorry to hear about your frustrating experience with your LG refrigerator's LRFLC2706S water quality and the lack of response from customer service. We understand how important it is to have clean and refreshing water. Your feedback is essential to us, and we want to make things right.
To address this issue promptly, please provide us with your contact details through a private message on our Facebook or Twitter page, @LGUSSupport. We'll handle your case to ensure that you receive the assistance you need. Thank you for your patience, and we're committed to resolving this matter for you.
Additionally, please visit this link for good-to-know information about why ice or water tastes bad: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad---20152715525208#:~:text=Replace%20the%20Water%20Filter,LG%20refrigerator%20water%20filters%20online.
^Con
To address this issue promptly, please provide us with your contact details through a private message on our Facebook or Twitter page, @LGUSSupport. We'll handle your case to ensure that you receive the assistance you need. Thank you for your patience, and we're committed to resolving this matter for you.
Additionally, please visit this link for good-to-know information about why ice or water tastes bad: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad---20152715525208#:~:text=Replace%20the%20Water%20Filter,LG%20refrigerator%20water%20filters%20online.
^Con
Written by a customer while visiting lg.com
Customer Rating
1
I wouldn't encourage anyone to buy an LG appliance
on August 10, 2023
Posted by: Hhmorgan
from Violet,La
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought a refrigerator and it never worked and I had a hard time getting this company to replace my refrigerator leaving my family with a working refrigerator for months
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 11, 2023
Hi! It's disheartening to learn that your new refrigerator fell short of your expectations, and we're here to reassure you that our appliance development team considers feedback exactly like yours to determine how we can improve in the kitchen, so thank you! It's great to hear that your new refrigerator is working now, and if there's ever anything we can do to help, please don't hesitate to reach out with the link below. http://spr.ly/6425Pg2AH ^Ian
Written by a customer while visiting lg.com
Posted by: Charles Brill
from TN
Verified Purchase:Yes
Very nice fridge lots of room. Ice in freezer instead of door. Water on inside very convenient unless water and ice from fridge door is what your used 2.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mac54
from Elk Grove Village, IL
Verified Purchase:Yes
We’ve had this refrigerator for 3 weeks. We’re mostly happy with the features. Wish the freezer was a little bigger. Because the refrigerator part is so large, we would like to see more room given to the freezer. We’re kind of disappointed in the water dispenser. You only get about 12 oz of cold water. After that water is room temperature. Also it seems wasteful to need to open the door every time you want to get a drink. In retrospect, we think the LG should have put the water dispenser on the outside, without ice.
Pros: Quality
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Sanmel
from New Jersey
Verified Purchase:Yes
I’ve had this refrigerator for about a month now and I am very happy with it. It is so much roomier than my previous counter depth model! And the French doors are an unexpected bonus.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Betty MP Jr
from Columbia, SC
Verified Purchase:Yes
This fridge is spacious and attractive. It looks a lot like my previous fridge, but it's larger on the inside. The shelves are adjustable, the drawers are deep, and the door shelves are wider. I can store many more items. The freezer drawers are also deep and spacious. The outside is easy to keep clean since I have the no fingerprints finish, and it's a good-looking fridge.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Poor interior quality
on August 7, 2023
Posted by: Lacking Quality
from Louisiana
Who is the genius who design these shelves. My previous LG French door interior was true quality. Bad compressor after 10 years, needed to replace it. Got this and regret it, saw it in the store and realized it was different. Didn't realized until it was installed in my kitchen. Poor interior parts, cheap everything, shelves, drawers, no glide and slide features, and who design these hard to adjust shelves which are I assume suppose to snap together, just getting them out and putting them back is a nightmare and they are very flimsy. took me great time to try and snap them together to adjust for tall containers. Don't know if they will take much weight, looks a little unbalanced. LG has reduced it quality!!
Quality
2
Response from lg.comBy Ian, LG Social Media, August 8, 2023
Hello! We're disheartened to hear that your replacement refrigerator hasn't lived up to your expectations, but we're here to reassure you that our appliance development team uses reviews just like yours to see how we can do better in the kitchen, so thank you! ^Ian
Written by a customer while visiting lg.com
Posted by: JA902
from Summerville, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great sleek look followed by a nice and bright inside lights. Having the water maker on the inside does make thing a tad inconvenient but it make the outside appearance clean. Make sure if you are using the water and ice maker you get the appropriate plastic hose and the the braided metal one. It will make your water taste horrible, along with the ice. The only real issue I have with this machine is the inside compartment is just sligltly too small for all of my gallons of liquids and adjusting them would mess up the space for the other shelves. But the door shelves do make up for it. Overall great buy
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com