Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: Mark Mara
from minneapolis
Verified Purchase:Yes
I bought this unit two weeks ago and so far it has been great. lots of space in both the fresh food and freezer sections. easy to place and remove items. the unit looks great inside and out. the only problem I had was the two fresh food section doors were not aligned. I followed the instructions to align them and the problem is mostly fixed and the remaining misalignment is not noticable. I never hear the compressor running, very quiet and uses very little power.
Pros: ease of use, Quality, Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Holly LV
from Las Vegas
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far I am happy with this refrigerator. It is very roomy and like the feature I can move shelves up and down to accommodate taller things. The doors are a bit thick so I could not push it all the way back, therefore, it is not a true counter depth in my case, but it is no big deal.
Pros: Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Vt Stef
from Bennington, VT
Verified Purchase:Yes
I recently purchased this refrigerator to replace a two year old (not LG!) fridge which could not be repaired. I was anxious at first because it was larger than my previous fridge. What a pleasant surprise! It looks fabulous and is keeping my food fresh. So easy to store and find food in the fridge and freezer. Quiet too. And perfect ice cubes. I am so glad I purchased this refrigerator. Highly recommended!
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JMcleod2
from Tampa, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The left hand door slams so hard it shakes the whole fridge and the things in it. Tech guy changed the hinge (same as the old one) and same results. Told us to shut the right-hand door first and it won't be so bad. I don't agree. I guess we will have to put up with it because otherwise we like the fridge.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: T Crawford
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent storage space for a counter-depth refrigerator. Main refrigerator compartment stays very cold, thanks I believe to the metal panel on the back wall of the fridge. The freezer has produced plenty of ice for our needs. This model operates very quietly. I researched for weeks before making this purchase, as I did NOT want to have to deal with a return or buyer's remorse. The capacity, proper cooling and longevity were my top concerns. So far, we are extremely satisfied with this product!
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Reported Issues Within 48hrs of Delivery
on September 1, 2023
Posted by: LG Noobie
from San Jose, CA
This LG is replacing GE that lasted 3 years (cheaper to buy a new fridge than replace the compressor
that would come with only 6 months warranty). However, it looks like we receive an LG lemon.
that would come with only 6 months warranty). However, it looks like we receive an LG lemon.
First, there is the open door beeping alarm which started about 30 mins after unit was powered and
would not stop even though doors were closed with no obstructions and leakages. The fridge was also empty. Troubleshooting with a magnet as per LG support showed that there was an issue with the doors. Placing a camera inside showed that the lights would not go off after closing the doors so definitely an issue with the door status sensors. This particular model does not allow you to disable the beeping and also does not show the current temperature.
would not stop even though doors were closed with no obstructions and leakages. The fridge was also empty. Troubleshooting with a magnet as per LG support showed that there was an issue with the doors. Placing a camera inside showed that the lights would not go off after closing the doors so definitely an issue with the door status sensors. This particular model does not allow you to disable the beeping and also does not show the current temperature.
The second issue we saw was the temperature for top and bottom did not lower the set target of 34F (top) and 0F (bottom) after 2 dys. The top plateaued at around 43-41F. The freezer (bottom) section did better at around 2F with a target of 0F.
It is now replaced with a new one as the issues were reported within 48hrs of receiving (luckily). However,
it took over a week to replace so we had to live with the constant beeping for all that time. The replacement
units seems to work (at least no door open beeping) and appears to be cooling. We'll see how long the LG lasts
given that there so many complains about the LG fridge compressors.
it took over a week to replace so we had to live with the constant beeping for all that time. The replacement
units seems to work (at least no door open beeping) and appears to be cooling. We'll see how long the LG lasts
given that there so many complains about the LG fridge compressors.
From this experience, not so impress with LG fridge quality, but at least Home Depot support is helpful.
While this unit comes with wifi the LG Thin Q app is another issue of its own. We have not found it all
that useful other than monitoring some usage. We have used the Samsung equivalent on a dryer and it seems
a better app over all.
that useful other than monitoring some usage. We have used the Samsung equivalent on a dryer and it seems
a better app over all.
Quality
1
Features
3
Value
3
Response from lg.comBy Tanisha, LG Social, January 8, 2024
Hi there, we regret the issues mentioned in this review. However, we appreciate the time you took to bring this to our attention. So glad to hear that you did receive a new unit. Please don't hesitate to contact us should you need further assistance. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Connie R
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new LG refrigerator! It has so much more space than my old one. The French doors make everything so visible and accessible. The ice cube maker and bottom freezer are also so easy to reach. Thank you for a great design!
Pros: ease of use, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Conrad2
from Humble texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had my refrigerator for almost a year and I really like it. I can put large trays on the shelves. I like the freezer drawer where I can see all I have without too much shuffling around.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com