Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: Hilljack
from Ohio
Verified Purchase:Yes
It has been 6 months now and no complaints. When I went to replace the air quality filter with the ones that said that they were compatible, they didn't fit properly. LG sent a new filter cover at no cost, that fixed the issue.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: KimB4
from Tell city,IN
Verified Purchase:Yes
We are so happy with our new refrigerator! Counterdepth was something was worried about but it has plenty of space still. It is so nice!
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TheresaN
from Los Ángeles
Verified Purchase:Yes
I really regret buying this fridge. The freezer door is stuck and the only solution provided is to unplug the freezer for 2 days and spoil my food. I wish I never got a drawer version. I wish I could switch into a regular not drawer freezer
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 1, 2023
Hi TheresaN. Thank you so much for reaching out to us here. There is a possibility that something is blocking the tracks and stopping the freezer from rolling back. If that doesn't work reach out to @LGUS on Twitter or PM us via Facebook. - Trey
Written by a customer while visiting lg.com
Posted by: Linda Flowery Branch Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our LG French door refrigerator one year ago. The design gives us more room in the refrigerator part, and the lower freezer part is easy to organize and use. The shelves are sturdy and the drawers are easy to remove and clean. Ice maker makes plenty of ice and is easy to access.
Written by a customer while visiting lg.com
Posted by: unhappycustomer5
from Rochester, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about a month ago and have been pretty happy with it so far. I love the spaciousness of the fridge and the layout of it.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: DebbieI
from Kent, Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this refrigerator for almost a year and have been very happy with how roomy it is
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Pete1495
Verified Purchase:Yes
Our old fridge died on us and needed something that could help our family of 5 quickly with space and function and this fridge has delivered. Very happy with the quality and amount of space inside - there is a lot of room, great bright lighting and is very easy to use.
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Warrenty service sucks and still no part received
on October 23, 2023
Posted by: Liz000000
Verified Purchase:Yes
My fridge has not worked since it arrived and getting a warrenty part has been the most frustrating and horrible experience ever. Now the part sent is the wrong part and I may have to start the whole process over . We will see....... The technician is not willing to spend more time dealing with LG so no one is happy. And I still do not have a working refridgerator. If LG will get me my part THIS WEEK, I can modify this reveiw slightly!
Response from lg.comBy LG Customer Experience team, Customer Care, October 24, 2023
Hey Liz, we want to get you what you need soon! Let's get in touch so we can look into your order details. Please send us a private message on social @LGUSSupport. Let's get you back to feeling like Life's Good! ~Tegan
Written by a customer while visiting lg.com