Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: Tim 63
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy with the unit very quiet works well . Wife loves the surface easy to clean
Written by a customer while visiting lg.com
Posted by: Goatgto
from Augusta ga
Verified Purchase:Yes
I bought this fridge about 3 months it is awesome a lot of room.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Fort Mill, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We checked out many refrigerators for our new home. We wanted (and needed) the slimmer appeal of counter-depth but also plenty of space, especially for entertaining. We love that the water dispenser is inside as we don't use it that often. Also, we don't use a lot of ice and the ice maker makes plenty enough. It even reminds us if the ice is old to dump it out. I also appreciate the app reminder to change filters or that a door is open.
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Havasu Dreams
from Lake Havasu City
Verified Purchase:Yes
I bought this several months ago and I am extremely happy with my new refrigerator. I love all the features including the height, adjustable glass shelves. The door bin storage is incredible. The icemakers extremely efficient and produces large quantities of device relatively quickly. Also love that I can control the refrigerator via the thinQ app.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dino L
from Gilbert, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this refrigerator. It is spacious and holds so much more than my old refrigerator did. The layout is perfect and the bins in the door are big enough to put all of the tall items I use to have to store on my shelves. This opens up the shelves so I can see what is there. I use to have to take things out in order to find what was behind. The freezer bins are also spacious and hold a lot of food. I don't really like that you have to open the door to use the water dispenser but this isn't a problem for me because I chose not to hook up the water. For me this is a five star refrigerator.
Pros: ease of use, Quality, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Htoe
Verified Purchase:Yes
Extra thick doors contribute to the interior volume but were not compatible with our cabinets The door hinge location causes the fat doors to fold back, and because of trim around the opening we couldnt push the fridge in as planned. The thick doors actually made the fridge stick our further than a standard depth so we retuned for an LG standard depth.
Also the effective storage is limited due to the shallow interior shelves
Also the effective storage is limited due to the shallow interior shelves
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hey there! Thank you for letting us know. We are continuously trying to improve our products, and your feedback is an important part of that process. If you have more great feedback or ideas, please let us know here: http://spr.ly/6424umIOY. ^Gaby
Written by a customer while visiting lg.com
Customer Rating
5
Conplete Satisfaction
on November 1, 2023
Posted by: Arizona bound
from Citrus Heights, California
[This review was collected as part of a promotion.] A very very similar model purchased 15 years ago has had no repairs nor needs any other than a minor sliding drawer fix. Everything works great. Our model has no internal water dispenser.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Teri Bird
Verified Purchase:Yes
I like the refrigerator, but it does not get below 37 degrees in the refrigerator section. I am having to go through the warranty to get it fixed. Its7 months old and I don't think it ever cooled all the way down to the lowest degree.
Response from lg.comBy LG Customer Experience team, Customer Care, November 1, 2023
Hi, Teri! Thank you for sharing your experience with us. We are sorry to hear that you are facing issues with your refrigerator and would like to apologize for any inconvenience caused. We understand that your refrigerator is still under warranty, and we are committed to resolving the issue as quickly as possible for you. If you have any further questions or concerns, please do not hesitate to contact us on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000.
Written by a customer while visiting lg.com