Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: B2727
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this fridge go about 10 months and it works great. Had a small minor problem and support handles it immediately
Response from lg.comBy LG Customer Experience team, Customer Care, November 13, 2023
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you are enjoying your LG Refrigerator (LRFLC2706S) and that it has been working great for you for the past 10 months.
We take pride in providing exceptional customer support, and we are delighted to hear that our team was able to promptly address the minor problem you encountered. Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with our product.
If you have any further questions or need assistance, please feel free to send us a private message on Facebook or Twitter through @LGUSSupport.
We take pride in providing exceptional customer support, and we are delighted to hear that our team was able to promptly address the minor problem you encountered. Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with our product.
If you have any further questions or need assistance, please feel free to send us a private message on Facebook or Twitter through @LGUSSupport.
Written by a customer while visiting lg.com
Posted by: lolsan
Verified Purchase:Yes
Can't findthe correct air filter to fit my refrigerator. Contacted LG and never got a filter sent to me. Whole thing is ridiculous. Disgusted.
Response from lg.comBy LG Customer Experience team, Customer Care, November 13, 2023
We read your feedback, and we understand your disappointment with not being able to find the correct air filter for your refrigerator and the lack of response from our customer service. Please know that this is definitely not the experience we are striving here at LG. Your feedback is highly valuable to us, as it provides a fresh perspective that helps us improve our services and shape future product developments. We'd also like to know more about your air filter concern in order to further investigate about it. To do so, please send us a private message on Facebook or Twitter (X) using @LGUSSupport containing the product details of your unit as well a detailed explanation of the issue. We're looking forward to assisting you.
Written by a customer while visiting lg.com
Posted by: ahirz
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this fridge for about 3 months now, and it's been excellent. It has a bright, spacious interior, big enough that you don't realize it is a count-depth. The door shelves are enormous, with ample space for two gallons of milk in a single shelf.
The freezer is likewise spacious and well laid out. The ice maker has worked reliably and makes consistent sized ice cubes.
The smart features are subtle but useful, such at a chime if you leave the door open (and a push notification to your phone if you have it set up). I also appreciate the energy monitor feature of the app--the fridge appears to run very efficiently. On top of all that the fridge is also very quiet--I really only notice it running when the ice maker is actively working.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Spiteric
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this refrigerator. It has more room that I expected. The fit and finish is good. No complaints!
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jtule
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator about a year ago & it has been great. Love that the water dispenser is on the inside so it give the clean look outside. Has the ice machine in the freezer as well. Like that the it’s a smart refrigerator and let’s me know when to change the filters for the water and the fresh air.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: KatSnak
Verified Purchase:Yes
Bought this fridge in Dec 2022. We forgot to connect it to Wi-Fi .....six months later, it turned itself off & all our food spoiled. Technician came out to explain that we needed to download update to internal computer!! Who knew?!Now that we have it connected to internet, it's GREAT!
Written by a customer while visiting lg.com
Customer Rating
5
We love our spacious, quite Smart Refrigerator
on November 11, 2023
Posted by: 1Mike81
from Wallace, NC
Verified Purchase:Yes
We love our new LG Refrigerator. We didn't realize just how spacious this refrigerator is until we actually got it installed and put everything in it from our old side by side by side. We only used less than half of the space in our new LG refrigerator and it doesn't stick out from the wall any further than our old one. This LG refrigerator is really quite also, both the refrigerator and the ice maker. I love the Smart features that is available on the LG App. also. There are a lot of great features and available information on my refrigerator in the LG Smart App.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Phill R
from Ringwood, NJ
Verified Purchase:Yes
Received in early September, so it’s still very new. Not crazy about the freezer drawer, but I’m used to a side by side. I think that’s more of a preference thing. Otherwise, so far so good. LG had to replace the air filter housing, but it was very simple and they proactively reached out to me about it. Definitely good cust service there! Hope it continues performing for many years to come (like my previous Kenmore).
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com