Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Posted by: Jim a passionate cook
from Conway, South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Outstanding product. Much more capacity than I expected. And the LG thinQ app is terrific. Monitors temps in the fridge and lets you know if you left the door ajar. Internal water dispense is so much better than that ugly thing on the front.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: cjs45
from Fayetteville, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like my new LG refrigerator very much. However, shortly after purchase the ice maker and water dispenser stopped working .A repairman came and found a kink in the water line which he fixed and now everything is working perfectly. The people who have helped us with the purchase and repair have been very helpful and courteous.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Spiteric
Verified Purchase:Yes
This refrigerator has more storage that my previous counter depth refrigerator. We are very happy with our purchase.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love the filtered water & veggies last longer
on December 13, 2023
Posted by: CWS135
from Revere, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge is great! Our old one failed, so it was time for an upgrade. Lots of space - it easily handled the Thanksgiving load. It’s nice to be able to see everything and reach it.
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sarahroach
from Richmond ca
Verified Purchase:Yes
Does not keep food cold. The fridge is set at 33 and barely stays under 42, it’s dangerous and unsafe and should be recalled
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 19, 2023
Hey Sarah, thank you for your feedback. We can see where your concern lies, and we'd like to look into this further with you. Please send us a private message on our social media, @LGUSSupport, with your model, serial, and phone number. We want to ensure our customers are safe and receive the support they deserve. ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed
on December 8, 2023
Posted by: KCB1
from Prescott Valley, AZ
[This review was collected as part of a promotion.] I like the style and it was what I was looking for in counter depth refrigerator.
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Not happy that there is no humidity control. My vegetables don’t seem to last long and food molds quickly
Pros: Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 13, 2023
Hey there, we are sad to hear that your expectations were not met with your LG French Door. We do appreciate you taking the time to leave feedback, as it helps us continue to innovate our products for our customers. Should you have more feedback with details, please feel free to let us know. http://spr.ly/6425RPHn5 ~TammyJo
Written by a customer while visiting lg.com
Posted by: 4Carol H
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had our appliances installed a three weeks ago. I really like the different features, I’m still getting used to them. The microwave is wonderful, I love the extended vent, the food heats up really well on the pre-selected modes. The range and oven works well I love the different sizes and it cleans up easily. The dishwasher is so spacious and tall I can fit all my items in there. The Fridge is ver spacious.
Written by a customer while visiting lg.com
Posted by: Linus123
Verified Purchase:Yes
I purchased this refrigerator last year around christmas time. So far I don't have any issues, well, for one, it is still brand new, the only quark I have is that to reach the bottom pantry 1/2 doors have to open both doors. But, that may be how it is supposed to be.
Written by a customer while visiting lg.com