Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Customer Rating
3
LG Refrigerator
on May 9, 2026
Posted by: CatsNjammer
The refrigerator is relatively quiet, the double doors are very convenient & freezer has plenty of storage. However, the water filter resulted in tiny clear particles in the water so it is unusable and I have not stopped drinking bottled water.
Quality
3
Features
4
Value
2
Response from lg.comBy LG, May 18, 2026
Hello. Thank you for sharing your experience with your LG Refrigerator. We appreciate the details you provided about the water filter and the particles you’re seeing in the dispenser water. We want to take a closer look at your specific LG unit so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your water‑filter‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-white-substances-buildup-on-fridge-dispenser--20153121237804 ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love it
on May 4, 2026
Posted by: Mike P1
from BOOTHWYN, PA
we love it. The only negitive is that it's sometimes hard to find things in the freezer.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, May 7, 2026
Hi, Mike! We appreciate you sharing how much you’re enjoying your LG Refrigerator. It’s great knowing it’s been a strong addition to your home. Your note about the freezer being a bit tricky to navigate is helpful feedback, and we’re glad it hasn’t taken away from how well the fridge works overall! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
2
NOISY ICE MAKER
on May 3, 2026
Posted by: KM27
from KCMO
My LG refrigerator has a very noisy icemaker which has been replaced since I bought it with an equally noisy icemaker . This design needs to be revisited.
Pros: ease of use
Quality
2
Features
2
Value
3
Response from lg.comBy LG, May 6, 2026
Hello. Thank you for sharing your experience with your LG Refrigerator. We appreciate you letting us know about the noise from the ice maker, even after a replacement, and your feedback regarding the design. We’d like to take a closer look at your specific model so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG refrigerator ice maker noise issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific ice maker noise issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-noises-on-my-lg-refrigerator--20153121328438 ^James
Written by a customer while visiting lg.com
Customer Rating
1
Deceiving vent openings and poor cooling
on September 28, 2025
Posted by: Smokeygerk
I’ve owned this fridge for a month, and noticed it just doesn’t get cold enough in the fridge. So after some additional research and testing, only the right side of the vents actually blow air, leaving the left side a good 3-4 degrees warmer. This results in temperatures in the 40’s, especially in the door which is highly unsafe. People check the temperature of your fridge!
Response from lg.comBy LG Care Team, September 29, 2025
Hey there. We appreciate you bringing this to our attention and know the importance of making sure your LG refrigerator is running to its full potential. Your food safety is so important! We recommend checking out our LG Help Library (https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371) for some tips that might help you troubleshoot. If the experience persists, please don’t hesitate to reach out to @LGUSSupport. ~Kimmy
Written by a customer while visiting lg.com
Customer Rating
3
Corrected non-level issue.
on August 5, 2025
Posted by: Engineer68
from Connecticut
We like this refrigerator, LRFLC2706S. Delivered in early July '25. Our son has had his about a year and we purchased the same one. Unlike our son's refrigerator, which I helped set-up for him and added a water supply hook-up in his home for the ice maker and refrigerator water, our LRFLC27062 leaned back too much. And the height of the rear wheels are not adjustable. Our floor is level. I added a block of wood under each rear wheel measuring 0.380 inches thick. This allowed me to make the refrigerator level with some adjustability forward or backward using the adjustable front foot pads. With our refrigerator now level, the doors operate smoothly when opening & closing. No more slamming of the doors when we close them. And the pull out bin in the freezer no longer glides backwards when accessing it. The installation now looks proper when the refrigerator is viewed from the side. I have read others have this non-level (leaning backward) issue. Some think it's a design feature. I do not. Again my son's LRFLC2706S, purchased little over a year ago, doesn't lean backward. I think this a manufacturing defect. The rear wheels were not properly placed, creating too much backward lean when installed. But I corrected this error and it is a big improvement.
Pros: Style/Design
Quality
3
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, August 8, 2025
Thank you for the detailed review! We’re glad to read you’re enjoying your TV, your insight is incredibly helpful, and we’ll be sure to share this with our product team for further review. If you ever need support down the line, reach us through social media @LGUSSupport, we’re here to help! ^Jose
Written by a customer while visiting lg.com
Customer Rating
5
Good choice.
on July 30, 2025
Posted by: Livonia
After a year with this fridge, I decided to share my experience. I really shopped a long time before deciding on this one, and I am happy with my choice. I had a noisey Frigidaire side-by-side with door dispenser for 17 years before this. Compared with my new one, I don't miss it. This one is so quiet I don't hear it running (my hearing is not great). I had to adjust to opening the door for water or ice, but the trade-off is worth it. The 26 cu ft space is amazing. I never struggle to fit more in. The smudge-free SS finish is surprisingly effective and very easy to clean. Also easy is installing, adjusting shelves, opening and closing doors and drawer, changing filters. I did take a while to adjust to the three-door layout, but that too was worth it. I will mention some of the negatives here, so you know I am sincere. It does stick out 5.75" past the counter plus handles (or the door bangs the cabintry). The ice system is slow and a bit stuck together. The controls are not easy to figure out. Despite these drawbacks, if a tree fell on it today, I would buy another one just like it.
Pros: Quality
Quality
5
Features
4
Value
5
Response from lg.comBy Joslyn, LG Digital Care Team, July 30, 2025
Thanks a ton for the awesome review, Livonia — you’ve got great taste. We’re so glad our LG refrigerator was a good choice for you. If you have more feedback or love to share, connect with us on social media @LGUSSupport. We're happy to hear from you. ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
4
Nice, but Print Proof not Worth the Money
on January 28, 2025
Posted by: SoCal Keith
from California
The fridge is great. I purchased a Thermo Works thermometer to measure inside temps of fridge and freezer, it holds temperature well. There’s lots of space in the fridge. The print proof is just a clear film applied over the stainless steel that still leaves marks. Ours arrived with the film already peeling up at the edges. It got progressively worse and ended up removing it completely as it looked so bad. Luckily it didn’t leave the SS surface sticky. The unit looks much better in my opinion. We’ll also be removing it from the LG dishwasher.
Pros: Performance
Quality
4
Features
3
Value
5
Response from lg.comBy true, LG Digital Care Team, January 29, 2025
Hello Keith! We're glad to hear that you're enjoying your fridge's space and temperature settings. To clean LG Printproof stainless steel, use a soft, clean microfiber cloth dampened with a mixture of mild dish soap and warm water. Be sure to wipe in the direction of the grain to effectively remove fingerprints and smudges. Avoid abrasive cleaners, steel wool, or harsh chemicals, as these can damage the finish. If you have any additional questions for us, send us a message or tag us on social media @LGUSSupport. We want to make sure Life's Good when you're with LG. ~ Ryan
Written by a customer while visiting lg.com
Customer Rating
3
Cracking bins and shelves
on January 25, 2025
Posted by: Akdavey
from Los Angeles
All of the polycarbonate shelves bins are cracking after a year. No replacement parts for them either as far as I can tell
Pros: Style/Design
Quality
2
Features
4
Value
4
Response from lg.comBy Joslyn, LG Digital Care Team, January 29, 2025
Hey there! Thank you for letting us know about your LG refrigerator. We're here to ensure your fridge shelves are in pristine condition for many years because they’re the dazzling touch that brings your fridge to life! We want to help get you the parts you need for your LG fridge, private message us on social media @LGUSSupport with your contact information and model number. We'll be more than happy to help you out! ^Joslyn
Written by a customer while visiting lg.com