Customer reviews from lg.com
LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Average customer rating
4.3
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
397
4 Stars
110
3 Stars
36
2 Stars
18
1 Star
40
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for LG - 36-in Wide Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with Internal Water - Stainless Steel
Customer Rating
2
Disappointed
on July 25, 2026
Posted by: N Floy
from New York
There is something wrong with the bottom door freezer. It doesn’t open all the way, as if it is caught on something. I’ve tried everything the site advised and still no luck. It is not ice build up either. And when I try to get it open I have to yank it, but not too hard so it doesn’t break. So I am stuck with a fridge that has a freezer that only opens 1/4 of the way. Big disappointment.
Then I had to send away for a filter part change since the new style doesn’t accommodate my fridge’s style. Inconvenient.
Then I had to send away for a filter part change since the new style doesn’t accommodate my fridge’s style. Inconvenient.
Quality
2
Features
2
Value
2
Response from lg.comBy LG, July 28, 2026
Hi. We appreciate you sharing your time sharing your review about your LG LRFLC2706S Refrigerator. We recognize your experience with the freezer drawer opening mechanism and the water filter compatibility, and we aim to manufacture functional appliances that bring convenience to your home. You can review steps regarding drawer alignment and smooth operation by visiting this guide https://www.lg.com/us/support/help-library/lg-refrigerator-why-dont-my-drawers-open-and-close-properly--20153121174880?srsltid=AfmBOormHyKky4dmO5n_7EydHt2mqoiM_sK9GYL3RUXJruOo4xlDvhTO. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Most horrible experience ever…and it’s not over
on July 23, 2026
Posted by: AWFL
from New Hampshire
The refrigerator has never worked. We plugged it in according to the instructions and it has never cooled. After several days it also began leaking oil from the compressor area. Because the unit has never functioned properly, I cannot comment on cooling, efficiency, noise, or any of its advertised features. So far LG has consistently been unhelpful. I have called 2x a day everyday, no solutions at all. Stay away.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, July 26, 2026
Hello. We appreciate you sharing your rating and feedback regarding your LG Counter-Depth French Door Refrigerator LRFLC2706S. We recognize your experience with the cooling performance and the compressor area leak, as well as your interactions with our support team. To help check cooling operations, ensure the refrigerator power cord is plugged directly into a grounded wall outlet, verify that the temperature settings are set properly, and ensure the rear condenser coils and air vents have adequate clearance for airflow. You can review additional troubleshooting for cooling issues on our official support video at https://www.youtube.com/watch?v=c2GEZvlbtrQ and https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator--20152715569705?srsltid=AfmBOord24NhpGTkN48c_wwYkeTES4yRQVEdCh70knUBnkmdDTz1vdAv for guidance on the leaking concerns. We want to help ensure your kitchen setup operates smoothly and dependably for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love my LGs!!
on July 17, 2026
Posted by: Torchgirl
I couldn’t pick a suggested review topic. All of them are spot on! I purchased my first LG refrigerator back in 2025. I loved it so much, I got another for my second home. It’s quiet, does a great job of cooling & freezing, there’s so much more room than my previous fridge, & it stays consistent. The pull-out freezer & double doors above are roomy & easily accessible. In the fridge part, there’s no need to move things around because you can see what you have. I’m saving money & energy with these 2 new appliances, which is a wonderful, added bonus. Highly recommend!!
Response from lg.comBy LG, July 19, 2026
Hello! We are absolutely ecstatic to hear that your second LG Refrigerator is matching the stellar, reliable performance of your first one. Crafting expansive, energy-efficient appliances with bright visibility and effortless accessibility that save you money is exactly our specialty! For any future assistance with either of your awesome kitchen setups, feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
2
Awkward to use
on June 30, 2026
Posted by: BaCo
from Reisterstown, Maryland
This refrigerator was recently purchased and the right door is misbalanced or otherwise not functioning properly. The door immediately begins to close after it is opened making it inconvenient to load the refrigerator or take things out. So far I have been frustrated in getting Lg to correct this matter. Upsetting!
Quality
2
Features
2
Value
3
Response from lg.comBy LG, July 6, 2026
Hello. We appreciate you sharing your time sharing your review about your LG Refrigerator, model LRFLC2706S. It is wonderful to hear that you recently chose our appliance for your home, and we want to ensure every aspect of your new unit brings complete convenience to your daily routine. To help keep the doors balanced and functioning smoothly, we recommend checking that the leveling legs at the bottom front of the unit are adjusted correctly, as raising the front legs slightly helps ensure proper door alignment and smooth operation when loading or unloading items. For detailed guidance on adjusting the alignment, please visit these helpful resources at https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-fix-a-french-door-that-wont-close-or-open-properly--20152715589516?srsltid=AfmBOooWiP7b4Dbri8rNCQfByMZXaIyD8-D1oZddu6GmReP6u2ndfCdo and https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-level-a-fridge--1396987943023?srsltid=AfmBOoobjJb2puQ15DzPwG19J_zH9mc1zCyD87aNy1ljf9YmF1NVRAHQWe want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Good, Lousy Instructions
on June 24, 2026
Posted by: Gearhead444
The refrigerator works fine and had a good price. Instructions are terrible. I couldn't lower the temperature to 33 degrees based on the instructions. Luckily, I found the fix on the web. You have to set the temperature then pull the plug for 10 seconds. I wonder how many think they lowered the temperature but didn't. The conspiracy side of me makes me think it was hidden on purpose.
Response from lg.comBy LG, June 25, 2026
Hi! We appreciate you sharing your thoughts and rating for your LG Refrigerator, model LRFLC2706S. We are glad to hear it is working beautifully and hit the sweet spot for your budget, though we will certainly pass your feedback along to our product team regarding the clarity of the setup steps. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Poor reliability
on June 15, 2026
Posted by: Redbird86
from Los Angeles
This is an unreliable refrigerator. Bought it 3 years ago and already 2 service calls and I could be spending $1,400 in repairs. I am opting to replace this refrigerator instead of incurring a high cost on an appliance that cannot even work for 3 years.
Response from lg.comBy LG, June 23, 2026
Hello. We appreciate you sharing your experience with your LG Refrigerator, model LRFLC2706S. We are dedicated to ensuring our appliances provide the high-quality performance and long-term reliability you expect for your home. To help keep your unit operating at its absolute best, we recommend verifying that the rear condenser coils are free of dust buildup and checking that the door gaskets are clean and sealing tightly to maintain optimal internal temperatures. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
5
We love it !!
on June 6, 2026
Posted by: Mike Pryor
We love it !! everything is great !! cooling, capacity,efficiency, noise, preservation
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, June 6, 2026
Hey there Mike! We love hearing that your refrigerator is checking every box for you. Smooth cooling, plenty of space, and quiet efficiency are exactly what we aim for, so your feedback truly makes our day. If you ever need anything in the future, our team at @LGUSSupport is always happy to help. #LifesGood ❤️
^Rich
^Rich
Written by a customer while visiting lg.com
Customer Rating
4
Slight Flaw (probably insignificant)
on June 1, 2026
Posted by: lkaneshiro
from California
Overall, very good refridgerator with only a minor insignificant flaw. That is the upper tray in the freezer does not stay in and always comes out half way such that it interferes with the bottom tray and one cannot load or remove items easily. Minor difficultly but when in a hurry it could be bothersome.
Pros: Quality
Quality
4
Features
3
Value
3
Response from lg.comBy ^Rich, LG Digital Care Team, June 3, 2026
Hi there, lkaneshiro! Thanks for taking the time to share your experience. Glad to hear the fridge is serving you well overall. We’ll make sure your note about the freezer tray not staying in place gets passed along to our product team. If you ever need a hand, @LGUSSupport is always here to help.
#LifesGood ❤️
‑LG Digital Care Team ^Rich
#LifesGood ❤️
‑LG Digital Care Team ^Rich
Written by a customer while visiting lg.com