Customer reviews from De'Longhi
De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Average customer rating
3
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
13
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
12
57%of customers recommend this product.
(
13 out of
23)
Customer Reviews for De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Customer Rating
1
Don’t order this online.
on April 28, 2023
Posted by: Chad
from Seattle, WA
The descaler works so well that it will descale all the items in the box that it comes with. The directions are hard to read though and could be improved. They came all blurry and with the paper breaking apart. I would suggest a bigger font or something that can withstand the descaler for when it leaks. The one that was intact did get used and I don’t have any issues with scaling in the coffee machine. It did give me an irritation on my hands though just to touch the container. Overall I will buy it again but in store.
No, I would not recommend this to a friend.
Response from De'LonghiBy JSM, CST, May 3, 2023
Hello Chad, thank you for sharing your experience with us. We are sorry to hear your unit arrived leaking, we would be more than happy to assist you with this matter. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and refer to ticket# 4049342. We will be expecting your call. Thank you.
Written by a customer while visiting De'Longhi
Posted by: Nora88
Verified Purchase:Yes
One of the containers arrived open and it was a mess.
No, I would not recommend this to a friend.
Response from De'LonghiBy JSM, CST, May 1, 2023
Hello Nora, thank you for sharing your experience with receiving your order with us. We are sorry to hear one of your descaling solutions arrived open, we would love to resolve this matter for you. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and refer to ticket# 4042504. Thank you.
Written by a customer while visiting De'Longhi
Posted by: Andyukr
from Brooklyn, ny
Verified Purchase:Yes
One of the containers was leaking. Bad service. It is second time in the row.
No, I would not recommend this to a friend.
Response from De'LonghiBy ND, CST, April 13, 2023
Hello.
Thank you so much for leaving your review. We are truly apologetic for the issue you are experiencing with the container. We would love to resolve this matter for you.
Please contact us at (800)322-3848. We are open Monday - Friday between the hours of 9:00 AM - 8:00 PM EST. Please refer to ticket number 4002043 and request a review specialist.
Thank you.
Thank you so much for leaving your review. We are truly apologetic for the issue you are experiencing with the container. We would love to resolve this matter for you.
Please contact us at (800)322-3848. We are open Monday - Friday between the hours of 9:00 AM - 8:00 PM EST. Please refer to ticket number 4002043 and request a review specialist.
Thank you.
Written by a customer while visiting De'Longhi
Posted by: TMun
Verified Purchase:Yes
The instructions leave a lot to be desired and I honestly expected better. They refer you to the product manual which, after I dug it out, didn't have the info I needed for the water proportion. There were a few other vague points. The product seemed to work but always leaves a huge mess of water on the counters nomatter what I do and Im honestly not sure if I did everything correctly.
Response from De'LonghiBy Wilfredo, Delonghi Consumer Care, June 10, 2022
Hello, Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website if you have any questions or concerns regarding our Eco-Descaler. Thank you.
Written by a customer while visiting De'Longhi
Posted by: Patrick
from Las vegas
Verified Purchase:Yes
None better for descaling my delonghi dedica!
Whats lucky for me is the dedica flashes lights at me when it needs descaling something my other machines didn’t do which makes for really #%^*+ coffee! Always good to be reminded!
Whats lucky for me is the dedica flashes lights at me when it needs descaling something my other machines didn’t do which makes for really #%^*+ coffee! Always good to be reminded!
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Elwood’s friend
Verified Purchase:Yes
The descaling process took a bit of time but was very easy to do and well worth the effort. Coffee is flowing freely again.
Written by a customer while visiting De'Longhi