Customer reviews from De'Longhi
De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Average customer rating
3
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
13
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
12
57%of customers recommend this product.
(
13 out of
23)
Customer Reviews for De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Posted by: HLB1
from Decatur, GA
Length of ownership:1 month
Verified Purchase:Yes
The descaler appears to have worked well, but the process takes a while and the instructions are not clear about the steamer.
I would recommend this to a friend!
Response from De'LonghiBy Delonghi escalations department, September 30, 2026
Dear Customer,
Thank you for reaching out to our De’Longhi Customer Care Team regarding your experience with the DeLonghi descaler solution. We appreciate your feedback and understand that you found the instructions are not clear about the steamer.”
To help you enjoy the full potential of your unit, we would be happy to guide you through personalized tips and adjustments that can enhance performance and beverage quality.
To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. Our team will assist you step‑by‑step to ensure you get the best results from your machine.
Kind regards,
Thank you for reaching out to our De’Longhi Customer Care Team regarding your experience with the DeLonghi descaler solution. We appreciate your feedback and understand that you found the instructions are not clear about the steamer.”
To help you enjoy the full potential of your unit, we would be happy to guide you through personalized tips and adjustments that can enhance performance and beverage quality.
To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. Our team will assist you step‑by‑step to ensure you get the best results from your machine.
Kind regards,
Written by a customer while visiting De'Longhi
Posted by: Stacy in Michigan
from Grand Rapids, MI
Length of ownership:1 month
Verified Purchase:Yes
Should have bought it a long time ago!
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Sony B
from WOODSTOCK, GA
Length of ownership:1 year or longer
Verified Purchase:Yes
Easy to use, eco-friendly, and makes my coffee taste fresh again. Great value and keeps my machine running smoothly!
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Serhii
from Greer, SC
Verified Purchase:Yes
Came completely destroyed, Don’t buy it, seriously!
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, March 31, 2025
Hello,
We’re truly sorry to hear that your product arrived damaged, and we completely understand your frustration. This is not the experience we want for our customers, and we deeply apologize for the inconvenience. Please contact our customer support team at 1-888-335-6644, and we’ll do everything we can to resolve this issue for you. We appreciate your feedback and are committed to ensuring you’re taken care of. Thank you for bringing this to our attention.
We’re truly sorry to hear that your product arrived damaged, and we completely understand your frustration. This is not the experience we want for our customers, and we deeply apologize for the inconvenience. Please contact our customer support team at 1-888-335-6644, and we’ll do everything we can to resolve this issue for you. We appreciate your feedback and are committed to ensuring you’re taken care of. Thank you for bringing this to our attention.
Written by a customer while visiting De'Longhi
Posted by: Descal
from Miami
Verified Purchase:Yes
The replacement shipment its also leaking like the first one
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, January 31, 2025
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Written by a customer while visiting De'Longhi
Posted by: Gualy
from Miami FL
Verified Purchase:Yes
Excellent product and price for this product. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Anna57
from Southwest US
Verified Purchase:Yes
Great Product. It seemed to help even with the leaking that was going on.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Anna57
from Southwest US
Verified Purchase:Yes
It really helped our Espresso machine to make better coffee
I would recommend this to a friend!
Written by a customer while visiting De'Longhi