Customer reviews from De'Longhi
De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Average customer rating
3
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
13
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
12
55%of customers recommend this product.
(
12 out of
22)
Customer Reviews for De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Posted by: ClaytonMC
Verified Purchase:Yes
Cleans perfectly, best coffee maker ever! Descaling solution is easy to use and cleans the coffee maker with no aftertastes and my coffee is perfect!
No, I would not recommend this to a friend.
Written by a customer while visiting De'Longhi
Posted by: Bhaskar
Verified Purchase:Yes
The product was leaking. Solution leaked out of packet.
Response from De'LonghiBy DeLonghi Customer Care, October 10, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Written by a customer while visiting De'Longhi
Posted by: Kurt C.
Verified Purchase:Yes
The descaler solution works as advertised as far as I can tell. Instructions could be a little more detailed.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: CoffeeOne
Verified Purchase:Yes
I should have listened to the reviews who recommended buying this in person only. Box arrived completely trashed and product inside was leaking and damaged. The company clearly has a track record of not securing this product sufficiently for the mail.
No, I would not recommend this to a friend.
Response from De'LonghiBy N.T., CS Team, August 8, 2023
Hi,
Thank you for your comment. We are very sorry to hear that your EcoDecalk Descaler arrived damaged. We would appreciate the opportunity to resolve this issue for you. Please contact us Monday-Friday, from 9am to 8pm at (800)322-3848 and reference ticket #4358944 for more assistance.
Thank you.
Thank you for your comment. We are very sorry to hear that your EcoDecalk Descaler arrived damaged. We would appreciate the opportunity to resolve this issue for you. Please contact us Monday-Friday, from 9am to 8pm at (800)322-3848 and reference ticket #4358944 for more assistance.
Thank you.
Written by a customer while visiting De'Longhi
Customer Rating
5
Great customer service!
on August 2, 2023
Posted by: MartMart
Our descaling solution came back smashed from the postal service but when I called they immediately issued me a new package with additional solution. One of the best customer service calls I’ve had in a long time, to the point that I remember it even two years later!!! I would suggest buying the bottles instead of the packages as the solutions lasts longer and is not likely to break.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: DJGV
Verified Purchase:Yes
The product was shipped and leaked all over. It made it useless.
Response from De'LonghiBy JM, cst, July 10, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Written by a customer while visiting De'Longhi
Posted by: Alejandro
Verified Purchase:Yes
The DeLonghi descaler works great. I have used it on several occasions with great results.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
1
Don’t order this online.
on April 28, 2023
Posted by: Chad
The descaler works so well that it will descale all the items in the box that it comes with. The directions are hard to read though and could be improved. They came all blurry and with the paper breaking apart. I would suggest a bigger font or something that can withstand the descaler for when it leaks. The one that was intact did get used and I don’t have any issues with scaling in the coffee machine. It did give me an irritation on my hands though just to touch the container. Overall I will buy it again but in store.
No, I would not recommend this to a friend.
Response from De'LonghiBy JSM, CST, May 3, 2023
Hello Chad, thank you for sharing your experience with us. We are sorry to hear your unit arrived leaking, we would be more than happy to assist you with this matter. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and refer to ticket# 4049342. We will be expecting your call. Thank you.
Written by a customer while visiting De'Longhi