Customer reviews from De'Longhi
De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Average customer rating
3
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
13
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
12
55%of customers recommend this product.
(
12 out of
22)
Customer Reviews for De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Posted by: Elwood’s friend
Verified Purchase:Yes
The descaling process took a bit of time but was very easy to do and well worth the effort. Coffee is flowing freely again.
Written by a customer while visiting De'Longhi
Posted by: Alex A
Verified Purchase:Yes
Unhappy. Package and product damaged. Product leaked out and soaked the shipping box.
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, March 11, 2024
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Written by a customer while visiting De'Longhi
Posted by: Carvn
Verified Purchase:Yes
Unsatisfied. Contents spilled in the package and unable to use. I ordered two and each packed has holes
Response from De'LonghiBy Delonghi Reviews, March 18, 2024
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Written by a customer while visiting De'Longhi
Posted by: Marco O.
Verified Purchase:Yes
I have ordered the descaler twice and both times they have been torn and spilled all over the box.
No, I would not recommend this to a friend.
Response from De'LonghiBy DeLonghi Customer Care, December 29, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting De'Longhi
Posted by: Nora88
Verified Purchase:Yes
One of the containers arrived open and it was a mess.
No, I would not recommend this to a friend.
Response from De'LonghiBy JSM, CST, May 1, 2023
Hello Nora, thank you for sharing your experience with receiving your order with us. We are sorry to hear one of your descaling solutions arrived open, we would love to resolve this matter for you. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and refer to ticket# 4042504. Thank you.
Written by a customer while visiting De'Longhi
Posted by: DJGV
Verified Purchase:Yes
The product was shipped and leaked all over. It made it useless.
Response from De'LonghiBy JM, cst, July 10, 2023
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Written by a customer while visiting De'Longhi
Posted by: DADA
Verified Purchase:Yes
DESCALER SEEMS TO WORK BUT I HAVE NO WAY TO BE SURE
I would recommend this to a friend!
Response from De'LonghiBy DeLonghi Customer Care, January 8, 2024
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Written by a customer while visiting De'Longhi
Posted by: Serhii
Verified Purchase:Yes
Came completely destroyed, Don’t buy it, seriously!
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, March 31, 2025
Hello,
We’re truly sorry to hear that your product arrived damaged, and we completely understand your frustration. This is not the experience we want for our customers, and we deeply apologize for the inconvenience. Please contact our customer support team at 1-888-335-6644, and we’ll do everything we can to resolve this issue for you. We appreciate your feedback and are committed to ensuring you’re taken care of. Thank you for bringing this to our attention.
We’re truly sorry to hear that your product arrived damaged, and we completely understand your frustration. This is not the experience we want for our customers, and we deeply apologize for the inconvenience. Please contact our customer support team at 1-888-335-6644, and we’ll do everything we can to resolve this issue for you. We appreciate your feedback and are committed to ensuring you’re taken care of. Thank you for bringing this to our attention.
Written by a customer while visiting De'Longhi