Customer reviews from De'Longhi
De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Average customer rating
3
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
13
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
12
57%of customers recommend this product.
(
13 out of
23)
Customer Reviews for De'Longhi - EcoDecalk Descaler and Water Filter, pack of 2 100mL Bottles - White
Posted by: Paul Ford
from Bensalem PA
Verified Purchase:Yes
descale works coffee maker I have is almost 2 years old and works perfect and the coffee is amazing
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Dan Petrescu
Verified Purchase:Yes
Surprisingly great product. We followed the instructions and the alert lights on the coffee machine display . Promptly rinse and descaled the piping. The instructions are clear and easy to follow. In the end the piping works great!
Written by a customer while visiting De'Longhi
Posted by: Carvn
Verified Purchase:Yes
Unsatisfied. Contents spilled in the package and unable to use. I ordered two and each packed has holes
Response from De'LonghiBy Delonghi Reviews, March 18, 2024
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Written by a customer while visiting De'Longhi
Posted by: Alex A
from Florida
Verified Purchase:Yes
Unhappy. Package and product damaged. Product leaked out and soaked the shipping box.
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, March 11, 2024
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Written by a customer while visiting De'Longhi
Posted by: Daniel F
Verified Purchase:Yes
I received one empty bottle
Not happy
Not happy
Response from De'LonghiBy Delonghi Reviews, March 5, 2024
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Written by a customer while visiting De'Longhi
Customer Rating
5
Helps to Keep your machine hard water-free.
on February 28, 2024
Posted by: Tom007!
Verified Purchase:Yes
Helps with maintaining this hard-working machine to keep it hard water free.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: CRM1982
from New Jersey
Verified Purchase:Yes
I ordered two 2-packs of Descaler. The boxes showed up saturated with each of the 4 bottles half empty or less. I’m on week 2 of trying to get a legit response from the company. Don’t buy these online.
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, February 14, 2024
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Written by a customer while visiting De'Longhi
Posted by: DADA
from WASHINGTON DC USA
Verified Purchase:Yes
DESCALER SEEMS TO WORK BUT I HAVE NO WAY TO BE SURE
I would recommend this to a friend!
Response from De'LonghiBy DeLonghi Customer Care, January 8, 2024
Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Written by a customer while visiting De'Longhi