Customer reviews from frigidaire.com
Frigidaire - 115V 18,000 BTU 1,000 Sq. Ft. Smart Window Air Conditioner with 16,000 BTU Supplemental Heat Function - White
Average customer rating
4.8
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
27
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
27 out of
27)
Customer Reviews for Frigidaire - 115V 18,000 BTU 1,000 Sq. Ft. Smart Window Air Conditioner with 16,000 BTU Supplemental Heat Function - White
Customer Rating
5
Great purchase!
on April 19, 2025
Posted by: Charlie Sierra
[This review was collected as part of a promotion.] Great purchase, came direct to my home within 5 days. Instructions were clear and helpful. It works like a dream keep the temperature exactly where I want it. Remote control is a great feature as well. I wouldn't hesitate to purchase from
Frigidaire again, and I highly recommend you do!
Frigidaire again, and I highly recommend you do!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Smart temp controls
on May 7, 2025
Posted by: ashflea12
from Wharton
[This review was collected as part of a promotion.] This A/C is great and easy to set up. It was very easy to install into the windows and connect with app on my phone. The A/C works well with heat and cool air. The temperature controls from my phone make it easy to have to house at a set temperature when returning home from a long day out. The remote control also make it easy to use from other rooms. This is by far the best A/C unit I have ever had.
I would recommend this to a friend!
Response from The InsidersBy Ruth, Online Outreach Specialist, May 8, 2025
Hi, Ashflea. Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your A/C unit and that the setup, app connectivity, and remote features are making your life more comfortable. It means a lot to us to know it’s helping keep your home just the way you like it, whether you're coming back from a long day or relaxing in another room. We truly appreciate you being part of the Frigidaire family! For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting The Insiders
Customer Rating
4
Cool Air Beauty
on May 22, 2025
Posted by: smhammerle
from Philadelphia
[This review was collected as part of a promotion.] This machine is awesome in most ways. My only knock against it is that it weighs a lot, 135 pounds. That’s heavy. It was a scene having it delivered. Installation was easy but more difficult due to its weight. Otherwise it functions exceptionally, and it’s not very irritatingly loud. It’s effective and efficient. And I love operating it from my phone. A caveat is that the plug is 220V NOT 110.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Top quality unit that gets the job done!
on May 23, 2025
Posted by: Jag925
from Dover
[This review was collected as part of a promotion.] I purchased the Frigidaire FHWH184WB2 as a replacement for an older model that was not working properly.
It’s a big unit, but it fit perfectly in the space our previous model was installed. You will need two people to install it, but once it's set up, it cools and heats with ease. The remote is easy to use, and the screen on the unit is simple to read. I like the timer and sleep mode too—set it and forget it.
Overall, I’m really happy with this air conditioner and heater. It does both jobs well, and I don’t need two separate machines anymore.
It’s a big unit, but it fit perfectly in the space our previous model was installed. You will need two people to install it, but once it's set up, it cools and heats with ease. The remote is easy to use, and the screen on the unit is simple to read. I like the timer and sleep mode too—set it and forget it.
Overall, I’m really happy with this air conditioner and heater. It does both jobs well, and I don’t need two separate machines anymore.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Nice and quiet great for year r
on June 6, 2025
Posted by: Imnotsureanymore
from Caledonia
[This review was collected as part of a promotion.] We are in love with the ac/supplemental heat , it’s super convenient for those chili days in spring. we are so impressed with this Frigidaire unit it works wonderfully . The remote works super great for when you’re feeling lazy. The app is even better , the filter is very easy to take out and I love that it is reusable and easy to clean. it is heavy but we had a easy time installing it with 2 people, but once the unit is placed where it needs to be, you would never have to remove it
I would recommend this to a friend!
Response from The InsidersBy Maico, Online Outreach Specialist, June 9, 2025
That sounds fantastic! It’s great to hear how much you’re loving the Frigidaire unit — especially the supplemental heat feature for those chilly spring days. The convenience of the remote and app makes a difference, doesn’t it? And reusable, easy-to-clean filters are definitely a win for maintenance. Glad the installation went smoothly with two people, and it’s awesome that once it’s set up, you can just enjoy the comfort without any hassle. Thanks for sharing your experience! Your comments are vital to us in improving future appliances.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting The Insiders
Customer Rating
4
Great AC for the heat
on July 2, 2025
Posted by: nessaaaas
from north hollywood
[This review was collected as part of a promotion.] This air conditioner has been the greatest purchase I’ve made lately. Especially with the heat, I am able to keep the whole house cool. I am able to operate the ac from any part of the house with the app! I definitely recommend making sure you have the right outlet for it as it is a 220V. The installation was pretty easy. It is a big unit so you will need at least 2 people to help install. Other than that the ac is amazing!
I would recommend this to a friend!
Response from The InsidersBy Ruth, Online Outreach Specialist, July 3, 2025
Hi there. Thank you so much for the glowing review! We’re thrilled to hear your AC is keeping your home cool and that you’re enjoying the app control and powerful performance. We appreciate the helpful tips for future customers. For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting The Insiders
Customer Rating
5
Chillin' Like a Villain
on July 10, 2025
Posted by: sai1986
from Liberty Township
[This review was collected as part of a promotion.] I got this Frigidaire 18,800 BTU window unit for my living room and man, it’s a game changer! My place is about 3500 sq ft, and while this unit is rated for smaller spaces, it cools my main living area real quick, even when it’s super hot outside. I live in a sunny home, and it handles the heat like a champ for the rooms I use most.
Installation was pretty easy, took me about an hour to set it up by myself. The instructions were clear, but the unit is kinda heavy, so maybe get a buddy to help if you’re not used to lifting stuff. Also, you need a special power outlet for this thing, like a 230-volt one, so check your home’s setup before buying. Once it’s in, it works like a dream. The remote is awesome, I can change the temp from my couch, and the Wi-Fi feature is cool too—I use the app to turn it on before I get home.
It’s not super quiet, but it’s not crazy loud either. You’ll hear the fan, especially on high, but it’s not like it drowns out the TV or anything. The eco mode is nice, saves some energy, but I wish the fan shut off completely when the compressor stops, it’d be quieter that way.
One thing I don’t love is the beep when you press buttons on the remote. It’s kinda sharp and my cat jumps every time lol. Also, it’s a bit of a power hog, my electric bill went up a little, but it’s worth it to stay cool.
Overall, I’m real happy with this AC. It cools fast, works good, and has some neat features. If you need to cool a big space like part of a 3500 sq ft home, this one’s a solid pick for a single area. Just be ready for a bit of noise, a slightly higher bill, and make sure you got that special outlet.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Dual functionality we needed!
on July 11, 2025
Posted by: nader66
from Holiday
[This review was collected as part of a promotion.] We replaced an AC unit that barely cooled our room and for winter we would use an electric fireplace heater. We really needed something that took care of both issues and where we could open the door to cool down the rest of our converted garage. This solved all our problems. Especially, because we live in Hot n' humid central Florida where often you need the heat at night and the AC during the day. Yes, you read that right. Florida weather is no joke and this AC was exactly what we needed.
Note: You will need a 220V outlet inside to use this AC.
Note: You will need a 220V outlet inside to use this AC.
I would recommend this to a friend!
Response from The InsidersBy Reed, Online Outreach Specialist, July 14, 2025
ChatGPT said:
We’re thrilled to hear our AC unit has been the perfect solution for your unique Florida weather, handling both cooling and heating needs in your converted garage! It’s great that it’s helped you stay comfortable in both hot and humid conditions. Thanks for mentioning the 220V outlet requirement—that’s helpful info for other customers. If you ever need assistance, please reach out via live chat at Frigidaire.com or call (800) 374-4432. We’re here to help!
- Reed
We’re thrilled to hear our AC unit has been the perfect solution for your unique Florida weather, handling both cooling and heating needs in your converted garage! It’s great that it’s helped you stay comfortable in both hot and humid conditions. Thanks for mentioning the 220V outlet requirement—that’s helpful info for other customers. If you ever need assistance, please reach out via live chat at Frigidaire.com or call (800) 374-4432. We’re here to help!
- Reed
Written by a customer while visiting The Insiders