Customer reviews from hp.com
HP - Smart Tank 6003 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - White
Average customer rating
4.4
(317 Reviews)
Rating breakdown 317 reviews
5 Stars
231
4 Stars
39
3 Stars
14
2 Stars
3
1 Star
30
83%of customers recommend this product.
(
58 out of
70)
Customer Reviews for HP - Smart Tank 6003 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - White
Posted by: hodi76
from N Carolina
Verified Purchase:Yes
This printer is crappy. It never connects to my laptop easily. I should have just bought a cheap printer to connect with a cable. I thought maybe the ink would last longer and that proved to be the least of my problems. Read the reviews and found out that everyone has issues with connections. Note to self...spend more time next time reading reviews. This is a piece of junk and the second HP printer I bought..issue with the first HP printer was an issue with the ink/carriage not moving & I waited too long to open before returning.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: SLKA
Verified Purchase:Yes
I hate this printer. EVERYTIME I try to print it's offline I tried everything that is recommended to do and it still is offline
Response from hp.comBy Keith, HP Care, January 12, 2023
Hi there.
I’m sorry your printer has gone offline so frequently. Your review is brief, but your exasperation is clear – and wholly understandable. I want to help you remedy this problem. I hope the resources I’ve listed below guide you to that end.
First, if you’ve not done so already, I recommend you look through this troubleshooting guide on our support site related to printer-offline issues:
- support.hp.com/us-en/document/ish_2026537-1681507-16
You can also visit a support page that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry your printer has gone offline so frequently. Your review is brief, but your exasperation is clear – and wholly understandable. I want to help you remedy this problem. I hope the resources I’ve listed below guide you to that end.
First, if you’ve not done so already, I recommend you look through this troubleshooting guide on our support site related to printer-offline issues:
- support.hp.com/us-en/document/ish_2026537-1681507-16
You can also visit a support page that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Bennie D
Verified Purchase:Yes
This printer is nothing like what I was expecting I cannot get it to scan I just can’t get any use out of it because in need to do a lot of scanning
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Stuart W.
from Ohio
Verified Purchase:Yes
It was defective. I could never get the printheads installed because the carriage did not move. I found the online help minimal at best. I wanted a printer that would lower the cost of ink which was the reason I selected this printer but it was a waste of my time.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: BRATW
Verified Purchase:Yes
First printer I've had in a lo g time that would wirelessly connect toy laptop ans now my phone I have had no issues with it happy to have a printer that works everytime even from the other room
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Kev3
Verified Purchase:Yes
Printer has been quick and easy for set up. Still trying to figure out how to print in larger paper size (i.e. legal size), could be just a setting I’m missing to check or set up but the printer has been good for what I need up to this point.
Written by a customer while visiting hp.com
Posted by: Lawrence of AL
from Alabama
Verified Purchase:Yes
Easy to install and use, except for the awkward envelope feed. A top feed would be far easier to use than the current removal of the paper and top tray, along with the hard-to-reach feed guides. While printing on paper was good, I had to call hp to get a tech to install a driver that cured the fuzzy printing on envelopes.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: SKHu
Verified Purchase:Yes
COULDN'T GET IT TO WORK. I SENT IT BACK.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com