Customer reviews from hp.com
HP - Smart Tank 5100 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Average customer rating
4.2
(374 Reviews)
Rating breakdown 374 reviews
5 Stars
238
4 Stars
62
3 Stars
21
2 Stars
13
1 Star
40
88%of customers recommend this product.
(
135 out of
153)
Customer Reviews for HP - Smart Tank 5100 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Posted by: Sandy J.
from Wisconsin
Verified Purchase:Yes
I am not sure I am glad that I bought this one. It worked at first but after about a couple of weeks it now will not print the files on my computer that I want to make a copy of.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Steelhead 01
Verified Purchase:Yes
Setting up the printer to operate wirelessly was a bit of a problem amd the instructions could be improved. It would help if you realized some 82 yr old men still have to set up their own equipment and simple step by step directions are a God send. The printer prints color and black and white well and my wife is happy when I print her quilt patterns for her in color. Look forward to multi years without having to buy additional ink and change out cartridges. The next test will be printing out our 2025 income tax returns
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
The only problem with this printer is figuring out how to put cartridges in initially. There is not a pictorial step by step on how to remove the packing inside the printer. Other than that, printer works fine.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
Overall good product
on November 26, 2025
Posted by: kami21
from BARTLETT
[This review was collected as part of a promotion.] When I received this printer I was expecting beautiful prints out of box. Was a little disappointed at the beginning. The prints were blurry and there was an unbearable beeping noise coming out of the back the printer - tried resetting and it didn’t help. Suddenly the noise stopped, I changed the printing settings in the software and this machine finally showed what it is capable of! I have to say it is a bit slow but the quality is very good. It’s easy to set up and filling out the cartridges with ink is sort of fun! Other than it being slow the only other con I noticed so far is if you print small cards they don’t line up straight so the print comes out not aligned to the card. Other then that it’s a really good product and hopefully the inks will not run out too fast!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Posted by: akbi
Verified Purchase:Yes
I have written before . HP has failed me - I bought a smart tank that was defective-HP agreed to pick it up - they never did - so I am out my c out plus loss of work time etc
Written by a customer while visiting hp.com
Posted by: L Stein
Verified Purchase:Yes
Poor to set up. Half the time says it is not connected and then suddenly kick on. Very slow printing.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
5
An Amazing printer that you didn’t know you needed
on November 10, 2025
Posted by: JustJenny07
from Sacramento
[This review was collected as part of a promotion.] I absolutely love this printer! It was a breeze to set up. Super simple and easy breezy to install. Set up took about 20 minutes before I was up and printing. This printer comes with up to three years of bonus ink. I really like the fact that the ink cartridges are refillable which you’re frankly makes the ink more affordable. Printing is fast and the printer is not loud at all. I love that I can print, copy and scan all from my phone. This printer is just super easy to use and a pleasure to own. The ink comes out clear and there is no smudging. This printer is the best printer I’ve ever owned. I do not regret this purchase.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
I didn’t expect this!
on November 10, 2025
Posted by: rewardsibanda
from Lewisville
[This review was collected as part of a promotion.] I’ve been using laser printers for decades, and I was always under the impression that inkjet printers could never match the quality and day to day yield of a laser printer. This product has happily proved me wrong. No smudges yet, no paper jams and the colors are surprisingly vibrant. This was definitely a must have for my home office, and I’m beyond happy with this product and purchase. I highly recommend!
I would recommend this to a friend!
Written by a customer while visiting The Insiders