Customer reviews from hp.com
HP - Smart Tank 5100 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Average customer rating
4.2
(374 Reviews)
Rating breakdown 374 reviews
5 Stars
238
4 Stars
62
3 Stars
21
2 Stars
13
1 Star
40
88%of customers recommend this product.
(
135 out of
153)
Customer Reviews for HP - Smart Tank 5100 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Posted by: Syndicate
Verified Purchase:Yes
Finally realized it wasn't equipped with what I needed. Never got to use it.
Written by a customer while visiting hp.com
Customer Rating
4
Oh boy!! Oh no!!
on May 9, 2023
Posted by: britoseven
from deltona
Gender:Female
[This review was collected as part of a promotion.] I have needed a new printer for a long time so I was thrilled to get this HP Smart Tank 5102!! It is quite compact and sleek looking. Most importantly is the amount of ink and toner that comes with it!! It will print 12 pages per minute in black, which is what I usually use daily. The ink is supposed to last for two years which is a great savings!! I love that this works through wifi and I can print from my cellphone as well as my desktop. You have to download HP Smartapp which I didn't really want to do but it actually has a lot of cool features so it was a good thing. It prints quickly and the pages are clear. It also scans easily. The only issue I had which was the oh no part is that on my desktop it can not find the driver so I have spent hours trying to resolve that and still have not figured it out. Otherwise the HP Smart Tank 5102 is perfect for home or school or whatever your printing needs are.
Written by a customer while visiting The Insiders
Customer Rating
4
Great printer, eco-friendly
on May 9, 2023
Posted by: snkervin
from Christiana
Gender:Female
[This review was collected as part of a promotion.] This is a great printer which is more eco-friendly than other printers in the sense the tanks are refillable. Most printers require you to replace the color ink cartridges in their entirety when one color is low even if the other 2 colors are not low. Printers that use color ink do not use the ink colors equally so often the cartridges are being tossed without being fully used which is wasting product. This print is unique in its ability to refill just the single color that is low/empty. This means less waste going into landfills and more bang for your buck. The printer is quiet and print’s well. In comparing to a laser printer the print speed is much slower. But the eco-friendliness more than makes up for the slower print speed. It prints clean, crisp images, and is an All-In-One printer which means you can do more with less equipment. The printer can do a lot with a little space and can make a big impact with reducing waste.
Written by a customer while visiting The Insiders
Customer Rating
1
Paper feeds fron the top making it impossible to use in my previous computer desk
on April 22, 2023
Posted by: LKFP
Verified Purchase:Yes
not at all as pictured
Written by a customer while visiting hp.com
Posted by: Faye43
from Heathsville VA
Verified Purchase:Yes
For the price this is a great printer
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: Corgiworks
from Denton, TX
Verified Purchase:Yes
We have only had it about 2 weeks. So far so good. We liked the idea of refills but were surprised it still has cartridges that will dry out.
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: roepar
Verified Purchase:Yes
This machine was very hard to connect to my wireless home internet. I kept loosing the connection even when HP Smart said everything was working perfectly. Also reaching support to get any help was impossible. I've had a lot of HP Printers, this one is the worst.
Response from hp.comBy Keith, HP Care, March 16, 2023
Hi there.
I’m sorry that your printer was difficult to connect to your Wi-Fi network, that the connection has been unreliable, and that you’ve not received the support you need. I can easily understand why that would add up to a poor start to ownership. I want to help you resolve these issues, so I’ll provide some resources that I hope will get you there.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer was difficult to connect to your Wi-Fi network, that the connection has been unreliable, and that you’ve not received the support you need. I can easily understand why that would add up to a poor start to ownership. I want to help you resolve these issues, so I’ll provide some resources that I hope will get you there.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Mamaine
from Little elm Texas
Verified Purchase:Yes
I bought the HP to go with my computer and it’s not coming
No, I would not recommend this to a friend.
Value
3
Response from hp.comBy Keith, HP Care, March 13, 2023
Hi there.
I’m sorry that your printer has not connected to your HP computer like it should. Your review is brief, but it’s easy to understand why that would be an unwelcome surprise after buying an HP printer. I want to help you get the printer hooked up and working like it should. I hope the resources I’ve listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has not connected to your HP computer like it should. Your review is brief, but it’s easy to understand why that would be an unwelcome surprise after buying an HP printer. I want to help you get the printer hooked up and working like it should. I hope the resources I’ve listed below serve that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100992733
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com