Customer reviews from hp.com
HP - Smart Tank 6003 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Average customer rating
4.4
(321 Reviews)
Rating breakdown 321 reviews
5 Stars
233
4 Stars
39
3 Stars
15
2 Stars
3
1 Star
31
83%of customers recommend this product.
(
60 out of
72)
Customer Reviews for HP - Smart Tank 6003 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Posted by: Anonymous
Verified Purchase:Yes
I have been working on trying to get the printer to link to my laptop and my Android Smartphone. What a pain! We have followed all the directions, looked on the HP website and nothing has helped. Not very happy right now!
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: H. B.
Verified Purchase:Yes
Impressed with the quality. Disappointed the printer isn't compatible with Microsoft Scan and Fax and with the fact it wouldn't correctly print 70 lb weight 4x6 photo paper (needs to be thinner). Nevertheless, am happy with the printer and would buy it again.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Stuart W.
from Ohio
Verified Purchase:Yes
It was defective. I could never get the printheads installed because the carriage did not move. I found the online help minimal at best. I wanted a printer that would lower the cost of ink which was the reason I selected this printer but it was a waste of my time.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Jenna L.
from Lake Geneva, WI
Verified Purchase:Yes
Shipped quickly. Easy to setup. No issues printing or scanning this far. Great quality and straightforward to use!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Josh_S
from Roseville, CA
Verified Purchase:Yes
Best value.. Excellent Home Printer. Good features and longer lasting Inks.
I would recommend this to a friend!
Value
5
Quality
4
Written by a customer while visiting hp.com
Posted by: JFullerton
Verified Purchase:Yes
The printer has many complex steps to set up to print form your computer or phone. Not easy quick set up like you would like it to be.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, December 6, 2022
Hi there.
I’m sorry you’ve encountered trouble connecting your printer to your various devices and that you find it complicated to use. I can wholly understand why that would be a poor first impression. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100178884
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve encountered trouble connecting your printer to your various devices and that you find it complicated to use. I can wholly understand why that would be a poor first impression. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100178884
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: OldManOnTheMoutain
Verified Purchase:Yes
Does not come with software CD.
Will not make reduced copies.
Paper tray is a joke.
Will not make reduced copies.
Paper tray is a joke.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Silent Victims of Crime
from Miami, FL
Verified Purchase:Yes
The quality is great, so far the ink looks like it will last a long time. Well worth the price.
I would recommend this to a friend!
Written by a customer while visiting hp.com