Customer reviews from hp.com
HP - Smart Tank 6003 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Average customer rating
4.4
(321 Reviews)
Rating breakdown 321 reviews
5 Stars
233
4 Stars
39
3 Stars
15
2 Stars
3
1 Star
31
83%of customers recommend this product.
(
60 out of
72)
Customer Reviews for HP - Smart Tank 6003 Wireless All-in-One AI-Enabled Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included - Basalt
Posted by: BRATW
Verified Purchase:Yes
First printer I've had in a lo g time that would wirelessly connect toy laptop ans now my phone I have had no issues with it happy to have a printer that works everytime even from the other room
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: SharonLP
Verified Purchase:Yes
While I finally got the printer set up the instructions could have been more detailed. Some of the instructions were missing. I guess HP assumed it was intuitive. For that reason I gave the 4 star rating because HP said it was an easy set up and it wasn’t.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: SharonLee
Verified Purchase:Yes
Slow, noisy and not compatible with Apple Mac
No, I would not recommend this to a friend.
Value
1
Quality
2
Response from hp.comBy Keith, HP Care, January 31, 2023
Hi, Sharon.
I’m sorry you’ve encountered trouble with your printer. Your review is brief, but it’s easy to understand why slow printing, unexpected noise and operating-system compatibility issues would add up to a poor start to ownership. I want to help you resolve these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; among its suggestions are instructions on updating firmware, which can help improve print speed and other performance. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Next, you might gain useful information from a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16
If any problem persists – and for input on what might be causing the noise you hear – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve encountered trouble with your printer. Your review is brief, but it’s easy to understand why slow printing, unexpected noise and operating-system compatibility issues would add up to a poor start to ownership. I want to help you resolve these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; among its suggestions are instructions on updating firmware, which can help improve print speed and other performance. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Next, you might gain useful information from a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16
If any problem persists – and for input on what might be causing the noise you hear – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SRW Oroville
from Oroville, California
Verified Purchase:Yes
This unit replaced an old All-In-One. I love the "tank" technology, easy to load the ink and observe usage. Plus the design of the printer makes it easy to place anywhere in my home office. I thought I might miss not having a document feeder, but I realized that I had little use for this option and this unit is the best!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: M R M
Verified Purchase:Yes
Seems to work okay, but had to conduct install procedures repeatedly before it finally seemed to connect and stay connected. Also sometimes after computer and printer are both off it has trouble reconnecting (showing up as available)
Quality
4
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Working very well so far. Very fast and makes good copies.
Written by a customer while visiting hp.com
Posted by: SLKA
Verified Purchase:Yes
I hate this printer. EVERYTIME I try to print it's offline I tried everything that is recommended to do and it still is offline
Response from hp.comBy Keith, HP Care, January 12, 2023
Hi there.
I’m sorry your printer has gone offline so frequently. Your review is brief, but your exasperation is clear – and wholly understandable. I want to help you remedy this problem. I hope the resources I’ve listed below guide you to that end.
First, if you’ve not done so already, I recommend you look through this troubleshooting guide on our support site related to printer-offline issues:
- support.hp.com/us-en/document/ish_2026537-1681507-16
You can also visit a support page that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry your printer has gone offline so frequently. Your review is brief, but your exasperation is clear – and wholly understandable. I want to help you remedy this problem. I hope the resources I’ve listed below guide you to that end.
First, if you’ve not done so already, I recommend you look through this troubleshooting guide on our support site related to printer-offline issues:
- support.hp.com/us-en/document/ish_2026537-1681507-16
You can also visit a support page that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: DMB61
from Ohio
Verified Purchase:Yes
So far so good. Was easy to set up. This is my 4th HP printer. They seem to last 3-4 years so will see how long this one lasts.
Value
5
Quality
5
Written by a customer while visiting hp.com