Customer reviews from epson.com
Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
96
4 Stars
12
3 Stars
10
2 Stars
3
1 Star
20
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Posted by: TimT
from orlando,fl
Verified Purchase:Yes
I'm on my third printer from epson with issues. I'm returning this and never buying another one again.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, March 30, 2026
Hi TimT, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year limited warranty. Our Advanced Epson Support Team would be happy to help you and can be reached at 1-800-241-5794; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: RkRk
from Nevada
Verified Purchase:Yes
What a great printer.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting epson.com
Posted by: Steve L
from Tampa, FL
Verified Purchase:Yes
I like this printer! I especially like the ink tank system. Much better than cartridges.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting epson.com
Posted by: Thrun
Verified Purchase:Yes
It was difficult to set up with my mac. Every time I change paper is have to restart printer, computer and modem. The display screen on the computer is too small and it requires too many steps to make changes. I think the printer is designed to work with a smartphone or table. Bottom line, it's been a frustrating experience
Quality
3
Response from epson.comBy Joseph, The Epson Team, March 30, 2026
Hi Thrun, we are sorry to hear you are having issues with your Epson printer. Your ET-3950 includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: GWHY
Verified Purchase:Yes
Loving this printer. The double sided document feed for the scanner is a big time saver for me.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
No Regrets ! If you’re thinking about it , stop and do it
on March 15, 2026
Posted by: Jason R
Verified Purchase:Yes
Amazing buy, exactly what I was looking for in a printer. Truthfully their isn’t one thing it can’t do it’s truly a workhorse for whatever you need.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Defective right out of the box.
on March 10, 2026
Posted by: Candi00
from Kansas
I have loved my ET-5800 and the ET-16650 that I upgraded to three years ago. I wanted a separate printer to just print packing inserts for the orders I receive as a small business owner. I don't really need anything fancy and it doesn't need to be pigment ink like my other printer...but I do need it to actually function correctly. My ET-3958 arrived today and I spent 3 hours just trying to get it to print without looking like a car ran over the piece of paper. It leaves black smudges everywhere. These are not ink smears from what I printed...these are just random black smudges like there is something dirty in the machine that is getting on the paper. I did print guide cleaning, printhead cleaning, print quality adjustment, printhead adjustment...nothing worked. And trying to print auto duplex which was the main thing I wanted in a printer...the end of the back page ghosts like the paper moved while it was printing. I've never had such a horrible experience right out of the box...with my previous Epson printers or any other brand. This printer is defective.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, March 16, 2026
Hi Candi00, we are sorry to hear you are having issues with your Epson printer. Your ET-3958 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
on December 16, 2025
Posted by: JoePrint
Loses it's IP address almost daily. Printer errors every other print job, have to reboot. That's why the in lasts so long, it's never available to print anything. Not to mention how excruciatingly slow it is.
Response from epson.comBy Joseph, The Epson Team, December 19, 2025
Hi JoePrint, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-3950 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com