Customer reviews from epson.com
Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Average customer rating
4.3
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
74
4 Stars
8
3 Stars
6
2 Stars
2
1 Star
11
67%of customers recommend this product.
(
14 out of
21)
Customer Reviews for Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Customer Rating
1
Don't buy this printer until reading
on November 26, 2025
Posted by: MM01
I bought this printer a couple weeks ago and nothing but trouble. The printer itself works fine as long as you are willing to reboot it after any period of inactivity that exceeds 10 or 15 minutes. This is not due to the sleep function but wifi connectivity. I followed all trouble shooting advice - re-installed firmware, rebooting my wifi router, and much more. I have an older WF-4740 that works just fine in the same location - connects just fine but this printer reports weak signal and wrong password (sometimes). I suggest avoiding the trouble. Epson makes good products but somehow has missed on this one.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, November 26, 2025
Dear MM01, we appreciate your business and are sorry to hear you are not completely satisfied with your purchase. Your Epson ET-3950 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph
Written by a customer while visiting epson.com
Customer Rating
5
Epsion 3950 EcoTank AIO Color Inkjet Printer
on July 24, 2025
Posted by: Theo13
This home office all-in-one ET-3950 inkjet printer offer me very easy setup (including wireless networking), fast 2-sided Color/BW printing, quiet and smooth operation, and print jobs that look excellent! Tray storage of 250 pages means less refill time...Nice!
Filling the 4-color ink tanks with the included custom ink bottles couldn't be easier!! Due to "no cartridges", at a 6000 page print count this refillable ink tank cost will be 95% Less than my previous HP color laser jet printer cartridge consumption, AMAZING!!
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
WHAT AN UPGRADE!!!
on November 19, 2025
Posted by: Rudy01
from Florida
I received the ET-3950 as a replacement for my previous model ET-3850 because they were out of stock. Boy! What a huge difference! In addition of being able to print on both sides, The ET-3950 when the user clicks on the PRINT depending on the software being used, The ET-3950 tray emerges out and prints the page. The bad news, you have to press the retract button on the panel to close it, The good news, the chances of bumping into the printer tray (depending where your printer is placed) are at a very low percentage. Last but not least the ink levels are still at 98% full and I've been using the printer for five months now.
I would recommend this to a friend!
Quality
5
Value
5
(click to see the video)
Written by a customer while visiting epson.com
Customer Rating
2
on December 16, 2025
Posted by: JoePrint
Loses it's IP address almost daily. Printer errors every other print job, have to reboot. That's why the in lasts so long, it's never available to print anything. Not to mention how excruciatingly slow it is.
Response from epson.comBy Joseph, The Epson Team, December 19, 2025
Hi JoePrint, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-3950 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Defective right out of the box.
on March 10, 2026
Posted by: Candi00
from Kansas
I have loved my ET-5800 and the ET-16650 that I upgraded to three years ago. I wanted a separate printer to just print packing inserts for the orders I receive as a small business owner. I don't really need anything fancy and it doesn't need to be pigment ink like my other printer...but I do need it to actually function correctly. My ET-3958 arrived today and I spent 3 hours just trying to get it to print without looking like a car ran over the piece of paper. It leaves black smudges everywhere. These are not ink smears from what I printed...these are just random black smudges like there is something dirty in the machine that is getting on the paper. I did print guide cleaning, printhead cleaning, print quality adjustment, printhead adjustment...nothing worked. And trying to print auto duplex which was the main thing I wanted in a printer...the end of the back page ghosts like the paper moved while it was printing. I've never had such a horrible experience right out of the box...with my previous Epson printers or any other brand. This printer is defective.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, March 16, 2026
Hi Candi00, we are sorry to hear you are having issues with your Epson printer. Your ET-3958 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Mandysw
from Lubbock, TX
Verified Purchase:Yes
The printer on’t stay connected to my phone or computer. Now it has an error message to turn it off. When I turn it back on, it has the same error.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, May 5, 2026
Hi Mandysw, we are sorry to hear you are having issues with your Epson printer. Your ET-3958 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: TimT
from orlando,fl
Verified Purchase:Yes
I'm on my third printer from epson with issues. I'm returning this and never buying another one again.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, March 30, 2026
Hi TimT, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year limited warranty. Our Advanced Epson Support Team would be happy to help you and can be reached at 1-800-241-5794; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Et3958 support?
on April 9, 2026
Posted by: Dazeddaniel
from Goldbar WA
My ET3958 doesn't seem to be supported with the right software, 3950 is the only thing to come up.
WIFI won't work either. DO I HAVE TO BING IT BACK TO Costco?
WIFI won't work either. DO I HAVE TO BING IT BACK TO Costco?
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, April 13, 2026
Hi Dazeddaniel, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-3958 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com