Customer reviews from epson.com
Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
96
4 Stars
12
3 Stars
10
2 Stars
3
1 Star
20
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Customer Rating
1
THE WORST PRINTER I"VE EVER HAD
on April 29, 2026
Posted by: Exasperated
THE WORST PRINTER I've ever had!!!! Always an issue--error messages (scanner, paper jams, impossibly small screen to see let alone choose options for fixing the problem....ridiculous need to press arrows instead of direct screen press)....poorly designed, horrible to use, impossible to problem solve. WISH MY OLD WONDERFUL 15 YEAR OLD CANON PIXMA that is no longer available or fixable!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Jacob, Epson Service, May 4, 2026
Hi Exasperated, sorry you are having issues with your Epson printer. Your ET-3958 includes a 1-year limited warranty, plus free technical support for the life of your product. Our Epson Advanced Support Team would be happy to help and can be reached at 1-800-241-5794; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Regards, Jacob – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Eduardo H
from Louisville, KY
Verified Purchase:Yes
Prints really fast when not doing duplex and with an impressive quality, it was easy to setup. I know it’s not a photo printer but I’m printing anyway on glossy paper and I’m liking the results. On negative side the duplex printing feels slow because for every single paper sheet the printer pause for couple seconds before retrieving the paper and print on the other side also a tray slide to outside automatically to hold the printed jobs but it never retrieve back unless you press the button to do, also I miss a manual or second tray
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: Elmoander
Verified Purchase:Yes
East set up, quick printing, using AirPrint is easy…have not needed to scan yet.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: Chrissam
from Philadelphia
Verified Purchase:Yes
It’s an amazing printer, the print quality is amazing especially the pictures. It took me 4 days to research good printers and I’m happy that choosing this one didn’t disappoint when i used it. My advice is to never buy HP. Just buy an Eco tank like this one and you won’t regret it! I really hope it last unlike HP. Although I am disappointed though for that price, they could have at least included some paper or photo paper 😔
Quality
5
Value
4
Written by a customer while visiting epson.com
Posted by: Mandysw
from Lubbock, TX
Verified Purchase:Yes
The printer on’t stay connected to my phone or computer. Now it has an error message to turn it off. When I turn it back on, it has the same error.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, May 5, 2026
Hi Mandysw, we are sorry to hear you are having issues with your Epson printer. Your ET-3958 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
Good printer once Wi-Fi connectivity issues are resolved
on April 15, 2026
Posted by: Kirk026
Pros: I like the tank ink fill system, seems to be a more economical way to deliver ink to the printer than the cartridges that have a very small ink capacity and are expensive to replace. Has good print quality for a home printer. Prints from your PC or wireless devices fairly rapidly in both transmission from the devices and in the actual printing process. Has a replaceable maintenance tank that other brands do not. Seems to be fairly will built. The control panel is functional, but my eleven year old Epson printer that this new printer replaced had a larger and more useful touch screen. Cons: A nightmare to get this printer to connect to a home Wi-Fi system. If you just use the on screen setup for Wi-Fi on the printer or the Epson Smart Panel app, it will lead you in circles without a way to resolve the connectivity issues. Only through a lot of on line research did I discover that this printer will only connect to a 2.4Ghz Wi-Fi signal. Most home wireless routers are dual band, transmitting in both 5Ghz and 2.4Ghz simultaneously. I found that separating the two signals from the router so that printer only receives the 2.4Ghz alone will resolve the issue. My wireless router has an app to do that with, I do not know how to do that with other kinds of routers. There is also a naming protocol issue with the printer that Epson Smart Panel app will address. With the printer on sale it is the best one to get. It gets three stars because of the connectivity issues that I initially had with it.
I would recommend this to a friend!
Quality
3
Value
5
Response from epson.comBy Joseph, The Epson Team, April 20, 2026
Hi Kirk026, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year limited warranty. Our Advanced Epson Support Team would be happy to help you and can be reached at 1-800-241-5794; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Walk2
from Omaha, NE
Verified Purchase:Yes
I wanted to replace my faithful, aging Workhorse printer, and glad I did. the 3950 is smaller, faster and quieter! I really like the eco-friendly tanks, too.
I would recommend this to a friend!
Value
4
Written by a customer while visiting epson.com
Posted by: Anonymous
Verified Purchase:Yes
I am extremely happy with this printer. It prints, accurate color documents very quickly. The Wifi is very dependable. It’s an excellent value for the money.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com