Customer reviews from epson.com
Epson - Refurbished Good - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer - White
Average customer rating
4.1
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
102
4 Stars
12
3 Stars
12
2 Stars
4
1 Star
24
61%of customers recommend this product.
(
22 out of
36)
Customer Reviews for Epson - Refurbished Good - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer - White
Customer Rating
1
No luck and very frustrating!
on August 8, 2026
Posted by: BRay1220
Awful experience! I had a Printer Error message when trying to configure by phone app and USB cord. Support help has not been effective. I needed a printer quickly and this has not been a pleasant buying experience.
Quality
1
Value
3
Written by a customer while visiting epson.com
Customer Rating
5
I'm a believer in Eco Tank now!
on August 2, 2026
Posted by: marys8590
I've been using this printer for a couple of months now & I'm pretty impressed with its' function. I had a project that required many sheets of black & white pages, and the speed & quality of the printing was excellent. I also produced a number of color sheets. I'm now a believer in the Eco Tank product. After hundreds of printed sheets, the black ink level is still more than half-way full & the color inks have barely moved. I did buy a replacement black bottle "just in case", but I can see it'll be a long time before I'm going to need it.
Written by a customer while visiting epson.com
Customer Rating
3
Frustrated using scanner
on July 23, 2026
Posted by: Kath56
from NJ
I bought this printer a year ago. Every time I try to scan to my laptop, I run into issues. I have uninstalled/remove removed from the laptop, the software and reinstalled multiple times and still have issues.
This is the most frustrating printer scanner I have ever purchased from Epson.
This is the most frustrating printer scanner I have ever purchased from Epson.
No, I would not recommend this to a friend.
Quality
4
Value
3
Written by a customer while visiting epson.com
Posted by: Tired and loopy
from Sonoma County, CA
Verified Purchase:Yes
Other reviewers are correct that this printer ET 3950 is way too hard to set up. I spent so many hours looping through the set up and getting error messages I was set up for WiFi when the WiFi icon was dark. Or it didn’t recognize my network or couldn’t find the printer. I randomly was able to use it when it didn’t make sense. My local WiFi company suggested I use an Ethernet cable to hookup the printer to the router and that quickly solved the problem. We liked our previous Epson tank printer so here’s hoping this one is reliable too.
Written by a customer while visiting epson.com
Customer Rating
1
on July 22, 2026
Posted by: RichH
Nothing but headaches.
Written by a customer while visiting epson.com
Posted by: Rickderf
from Ft Lauderdale fl
Verified Purchase:Yes
Like brand new !!!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Horrible. Maybe a lemon, but horrible double sided printing
on July 1, 2026
Posted by: HannahK
Bought today. First big print job of 100 pages (200 double sided) — 20 of the pages jammed, now every single double sided page jams. It prints the first side fine and then the backside the printer seems to suck it in crooked and then jams. Returning tomorrow.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, July 13, 2026
Hi HannahK, we are sorry to hear you are having issues with your Epson printer. Your ET-3950 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Time is of Essence
on July 1, 2026
Posted by: Slogging 23
I opened the box and began setting up the printer and everything went super well until I tried to print from my computer.We've been working at printing for 4 hours and haven't resolved whatever the issue is, and we're familiar with computers and installing printers. I'm worn out and will try again later.
Response from epson.comBy Joseph, The Epson Team, July 13, 2026
Hi Slogging 23, we are sorry to hear that you are experiencing issues with your printer. Your ET-3950 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com