Customer reviews from epson.com
Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Average customer rating
4.1
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
96
4 Stars
12
3 Stars
10
2 Stars
3
1 Star
20
63%of customers recommend this product.
(
22 out of
35)
Customer Reviews for Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Customer Rating
1
Do not buy!
on June 27, 2026
Posted by: Apba
Piece of junk! This printer is very consistent. It consistently fails to connect to WiFi. The router satellite is about 10’ away so there is no excuse for the failure other than this horrible and incredibly frustrating printer. DO NOT BUY. I want my money back!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Alissa A., The Epson Team, July 7, 2026
Hi Apba, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET3950 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Alissa A. – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Rob2
from Davis CA
Verified Purchase:Yes
Works just fine with no problems thus far. Have had it for about 3 weeks.
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com
Posted by: Daryoush
from Nicholasville, Kentucky
Verified Purchase:Yes
The printer was sent in a large box with great packing material. It was easy to install.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting epson.com
Posted by: Anonymous
Verified Purchase:Yes
Definitely would recommend. So far one of the best purchases ever...
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
1
Terrible, don't buy it!
on June 10, 2026
Posted by: Nadia23
Terrible, don't buy it!
They did not sent me the USB cable to be able to connect to computer, wifi or direct wifi doesn't work. Connectivity with phone was so so as the app market my product as ET3950 instead of ET3958.
Printed with poor quality even in Black and white, worst with colors kept changing a red color(original document color) as yellow(copy)!
They did not sent me the USB cable to be able to connect to computer, wifi or direct wifi doesn't work. Connectivity with phone was so so as the app market my product as ET3950 instead of ET3958.
Printed with poor quality even in Black and white, worst with colors kept changing a red color(original document color) as yellow(copy)!
Quality
1
Value
1
Response from epson.comBy Alissa A., The Epson Team, June 16, 2026
Hi Nadia23, we are sorry to hear you are having issues with your Epson printer. Your ET-3958 includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Alissa – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Will not Buy after reviews
on June 5, 2026
Posted by: bb360
from Columbus OH
Hey Epson Do you have any other troubleshooting or comments to one star reviews besides a blanket copy and paste statement about support included for life? Support doesn't mean anything if you don't actually support your product or support the people who buy it? What are you doing about connectivity issues and the defects besides telling people on the reviews that you can call support looks like they clearly did. I wouldn't buy this product after reading that. Good Luck Shaq how about spending your money on support instead of celebrity endorsements.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, June 18, 2026
Hi bb360, we value your business, and will be sure to pass your feedback along to our product teams. Best, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
4
Great printer but wish it had one more capability
on June 3, 2026
Posted by: Theresa B
from Fredericksburg, VA
Verified Purchase:Yes
It is a great printer, does everything it says it can and color is spot on. I only wish that it could take heavier paper, even if it was done manually.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Posted by: f brown
Verified Purchase:Yes
during initial setup black ink leaked out onto desktop and floor. when I contacted support I was castigated for squeezing the cartridge. this was my third set of cartridges from other epson printers, I did not squeeze or tilt the cartridge. I have not had any further contact from Epson on the matter
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, June 1, 2026
Dear f brown, we are sorry to hear that you are experiencing issues with your Epson printer. We want to make sure you reach our direct Epson Advanced Support Team. Please contact us at our toll free number: 1-800-241-5794; Hours: Monday – Friday, 6am – 8pm PT. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com