Customer reviews from epson.com
Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Average customer rating
4.2
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
86
4 Stars
10
3 Stars
7
2 Stars
2
1 Star
16
67%of customers recommend this product.
(
20 out of
30)
Customer Reviews for Epson - EcoTank ET-3958 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Posted by: Anonymous
Verified Purchase:Yes
I am extremely happy with this printer. It prints, accurate color documents very quickly. The Wifi is very dependable. It’s an excellent value for the money.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Good printer once Wi-Fi connectivity issues are resolved
on April 15, 2026
Posted by: Kirk026
Pros: I like the tank ink fill system, seems to be a more economical way to deliver ink to the printer than the cartridges that have a very small ink capacity and are expensive to replace. Has good print quality for a home printer. Prints from your PC or wireless devices fairly rapidly in both transmission from the devices and in the actual printing process. Has a replaceable maintenance tank that other brands do not. Seems to be fairly will built. The control panel is functional, but my eleven year old Epson printer that this new printer replaced had a larger and more useful touch screen. Cons: A nightmare to get this printer to connect to a home Wi-Fi system. If you just use the on screen setup for Wi-Fi on the printer or the Epson Smart Panel app, it will lead you in circles without a way to resolve the connectivity issues. Only through a lot of on line research did I discover that this printer will only connect to a 2.4Ghz Wi-Fi signal. Most home wireless routers are dual band, transmitting in both 5Ghz and 2.4Ghz simultaneously. I found that separating the two signals from the router so that printer only receives the 2.4Ghz alone will resolve the issue. My wireless router has an app to do that with, I do not know how to do that with other kinds of routers. There is also a naming protocol issue with the printer that Epson Smart Panel app will address. With the printer on sale it is the best one to get. It gets three stars because of the connectivity issues that I initially had with it.
I would recommend this to a friend!
Quality
3
Value
5
Response from epson.comBy Joseph, The Epson Team, April 20, 2026
Hi Kirk026, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year limited warranty. Our Advanced Epson Support Team would be happy to help you and can be reached at 1-800-241-5794; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Elmoander
Verified Purchase:Yes
East set up, quick printing, using AirPrint is easy…have not needed to scan yet.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: Eduardo H
from Louisville, KY
Verified Purchase:Yes
Prints really fast when not doing duplex and with an impressive quality, it was easy to setup. I know it’s not a photo printer but I’m printing anyway on glossy paper and I’m liking the results. On negative side the duplex printing feels slow because for every single paper sheet the printer pause for couple seconds before retrieving the paper and print on the other side also a tray slide to outside automatically to hold the printed jobs but it never retrieve back unless you press the button to do, also I miss a manual or second tray
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: Kent Stout
from Indian Shores, FL
Verified Purchase:Yes
Economical printing, with all the features we need.
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: Trimmer Kenneth
Verified Purchase:Yes
It’s very dependable and user friendly
Written by a customer while visiting epson.com
Posted by: Frank M57
from Iowa
Verified Purchase:Yes
Overall, it is an excellent printer, but it is not as friendly to print photos. These is no separate photo source tray.
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
1
Unreliable. None of the “features” work consistently.
on May 5, 2026
Posted by: Anonymous
Verified Purchase:Yes
The most unreliable printer. Nothing works smoothly. Paper jams every other print. Double sided jams. Scan is super low quality. WiFi inconsistencies. We bought it for a home school printer and my wife has to babysit the printer. If not, it will get stuck in the middle of a print. Who wants to do that when you are homeschooling 4 kids?
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, May 11, 2026
Hi Epson Customer, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-3958 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com