Customer reviews from epson.com
Epson - EcoTank ET-2988 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Average customer rating
4
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
91
4 Stars
20
3 Stars
11
2 Stars
7
1 Star
22
68%of customers recommend this product.
(
27 out of
40)
Customer Reviews for Epson - EcoTank ET-2988 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Customer Rating
2
Too hard to use
on January 24, 2026
Posted by: rickmw
I should have listened to the reviews I read. I wanted a printer that does double-sided printing, and I didn't have a lot of money. Reviews said the screen on the printer was too small, and they complained about what you have to do to draw in the tray after printing. Why on earth would any company make a printer with a 1" screen? We aren't Superman with his better-than-cat-like vision. And with all the room on the front panel, why not put a button for one-touch drawing in of the tray? Did middle-schoolers design this thing? And then there are the wifi connectivity issues. It fights to connect, making scanning and other tasks a chore. This is a lousy printer. If you have to fight with a printer, being inexpensive isn't a good enough reason to buy it.
Response from epson.comBy Joseph, The Epson Team, January 26, 2026
Hi rickmw, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-2980 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Perfect for my home office
on January 19, 2026
Posted by: NancyD
from Florida
This printer replaced an XP-640, which was inexpensive but required a lot of maintenance and guzzled ink. The ET-2980 was a cinch to set up and connect to wi-fi. Filling the ink tanks was quick, clean, and easy. I love the self-adjusting print quality feature. My only complaint is the control panel window is so tiny it can be difficult to read. Otherwise, it's perfect for my home office.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Broken on arrival
on January 11, 2026
Posted by: BrokenPrinter
I just bought this and the scanner is broken. I now have to figure out how to file a warranty claim to get it replaced. Buyer beware.
Response from epson.comBy Joseph, The Epson Team, January 12, 2026
Hi BrokenPrinter, we are sorry to hear you are having issues with your Epson printer. Your ET-2988 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Nice Prionter
on January 7, 2026
Posted by: MichelleA
I had several HP printers that lasted maybe up to a year each, and I was so frustrated that I felt it was time to try another brand. After researching online and reviewing all the printers available, I decided to try Epson. It was a smart move. I have had no problems with printing, adding paper and adding new ink. It was a smart purchase.
Written by a customer while visiting epson.com
Customer Rating
1
Terrible!
on December 26, 2025
Posted by: JoeBdn
Horribly designed! The little screen is impossible for the elderly to see, connectivity is atrocious and this is the worst product I've ever purchased
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, December 30, 2025
Hello JoeBdn, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-2980 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Masolance
from California
Verified Purchase:Yes
Product work great. Thank you!
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
3
Installation Spaghetti Nightmare!
on December 6, 2025
Posted by: MCCC3B12
from Oklahoma City
This was the most convoluted instructions I've ever encountered for installing a printer! This had paper instructions which led you to the printer panel instructions, which also wanted laptop instructions, and your phone instructions; there was no single methodical, sequential steps. While installing, you would be stuck in a sequence to find that perhaps your laptop was waiting, or that your cellphone was waiting. Incredible! Trying to connect to the Wi-Fi - it wanted a password - but no place to enter it's password! You couldn't click-forward or backward. It would have been very nice to have a single set of instructions! It would be nice to simply (1) download software, (2) Update Drivers, (3) Connect to Wi-Fi, (4) Test Print, (5) Finish with registering. Then go to any next added devices such as a cellphone, or pad.
No, I would not recommend this to a friend.
Quality
2
Value
4
Response from epson.comBy Joseph, The Epson Team, December 12, 2025
Hello MCCC3B12, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-2980 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
SETUP
on December 1, 2025
Posted by: QUEEN56
from Carter Lake, IA
Easy to set up from phone
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com