Customer reviews from epson.com
Epson - EcoTank ET-2988 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Average customer rating
4
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
91
4 Stars
20
3 Stars
11
2 Stars
7
1 Star
22
68%of customers recommend this product.
(
27 out of
40)
Customer Reviews for Epson - EcoTank ET-2988 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Customer Rating
2
A headache to use
on February 19, 2026
Posted by: rickmw
This has to be the worst printer I have ever owned. That is not because it doesn't turn out a good product, but mainly because it is so computer software dependent, and that often fails. Wi-fi connectivity is terrible. I can print with Wi-fi, and I can scan using the Windows Scan software I downloaded from the Microsoft Store. But Epson's own software can't find the scanner. I have to turn off the modem and printer and then restart everything for any chance for it to connect. Why is it that Epson's software can connect for printing, and Microsoft scan software can connect with the unit, but Epson's own software can't find it? I even tried to connect it manually entering the IP address of my Wi-fi, but that doesn't work. On the unit itself, I hit the appropriate arrows to get the appropriate screen for scanning and then it wants to know do I want to use the previous connection or use USB, and I tell it previous, and it says it's invalid. Checking the network connections on the unit tells me there's no connection. But I can print by wifi from my computer. So trying to use the printer itself to do anything other than just copy or print and is thoroughly iffy. So bottom line, the software makes this thing a giant headache. Maybe if I used the app on my phone, it would work more easily. But I get tired of being dependent on my phone for every blasted thing.
Using the controls on the printer is also a mini nightmare. I read the warnings about using the tiny one inch window on the screen, and I should have heeded those warnings. I should not have to bend over to get close to the printer to read the screen. Add to this having the paper exposed all the time (no interior tray) and duplex printing, and this was a regrettable purchase.
Response from epson.comBy Jacob, Epson Service, March 3, 2026
Hi rickmw, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-2980 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Jacob – The Epson Team.
Written by a customer while visiting epson.com
Posted by: BEverton
from Florida
Verified Purchase:Yes
Fantastic printer! Easy to set up and easy to use. Love the scanning ability and prints pages fast and with good quality printing.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Easy set up, great print quality!
on February 16, 2026
Posted by: Joe in GA
I had no problem setting up my new printer and loading the ink bottles. The instructions were clear and easy to understand. The install instructions run on an iPad or iPhone and make the process easier. I loaded the drivers on my laptop, also with no problems. The print quality, especially photos are much higher quality than my old HP printer with ink cartridges. The very small LED panel is hard to read, but not really needed much with the software on an Apple device. Overall this was a great upgrade from our old printer and the ink subscription we were paying for. Be advised that this printer will not print on both sides of a page, it is one side only
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: L Jeras
from Kentucky
Verified Purchase:Yes
The worst printer I have ever purchased.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, February 16, 2026
Dear L Jeras, we appreciate your business and are sorry to hear you are not completely satisfied with your purchase. Your Epson ET-2980 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
4
Probably will work!
on February 10, 2026
Posted by: Geexer1944
from Ohio
Setup gets a 4 out of 5. Could you have made the screen any smaller? And why does my warranty only run for 9 months? First impression is that it prints nicely, software downloaded and installed without a problem. Paper receiving tray looks pretty flimsy.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
1
Not worth $100
on February 8, 2026
Posted by: tonyl13
The setup of the printer with out using the app. is extremely poor, the instruction are poor and over all stinks compared to two other eco tanks I have. The paper feed his SoSo. The excuse for a display a joke and hard to read. The ink tank bottle key slot is sloppy (all tanks) have to wiggle the tanks to get them to put the ink in. Yea this a low cost printer but it's not worth have the price, bought to replace a ET-3760 that the ink head is tired after 9K+ prints. Would defiantly NOT recommend this printer to anyone
Response from epson.comBy Joseph, The Epson Team, February 9, 2026
Hi tonyl13, thank you for taking the time to write a review of your new Epson printer. We appreciate your business, and value your feedback. Your ET-2980 includes free technical support for the life of your product, so if you’d like help, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Kind Regards, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Complete trash
on February 7, 2026
Posted by: Epson sucks horribly
Complete trash
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, February 9, 2026
Hi Epson Customer, we are sorry to hear you are having issues with your Epson printer. Your ET-2980 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
All promise, no delivery
on January 29, 2026
Posted by: Lynwilson3
I bought this because my previous Epson was bleeding me dry in ink costs. This priinter has been a piece of crap since it came out of the box. I have not been able to print more than a couple of pages because the printer will not maintain the wifi password entered. I have reset the network settings at least 20 times, going thru all the steps to enter the network password (2 separate networks, extremely strong signal and high speeds available), yet the printer will only give me maybe a page or so every 4-5 resets. Junk!
No, I would not recommend this to a friend.
Quality
2
Value
1
Response from epson.comBy Jacob, Epson Service, January 30, 2026
Hi Lynwilson3, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-2980 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Jacob– The Epson Team.
Written by a customer while visiting epson.com