Customer reviews from epson.com
Epson - EcoTank ET-2988 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Average customer rating
4.1
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
86
4 Stars
15
3 Stars
9
2 Stars
6
1 Star
17
68%of customers recommend this product.
(
21 out of
31)
Customer Reviews for Epson - EcoTank ET-2988 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Customer Rating
1
All promise, no delivery
on January 29, 2026
Posted by: Lynwilson3
I bought this because my previous Epson was bleeding me dry in ink costs. This priinter has been a piece of crap since it came out of the box. I have not been able to print more than a couple of pages because the printer will not maintain the wifi password entered. I have reset the network settings at least 20 times, going thru all the steps to enter the network password (2 separate networks, extremely strong signal and high speeds available), yet the printer will only give me maybe a page or so every 4-5 resets. Junk!
No, I would not recommend this to a friend.
Quality
2
Value
1
Response from epson.comBy Jacob, Epson Service, January 30, 2026
Hi Lynwilson3, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-2980 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Jacob– The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Complete trash
on February 7, 2026
Posted by: Epson sucks horribly
Complete trash
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, February 9, 2026
Hi Epson Customer, we are sorry to hear you are having issues with your Epson printer. Your ET-2980 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
Installation Spaghetti Nightmare!
on December 6, 2025
Posted by: MCCC3B12
from Oklahoma City
This was the most convoluted instructions I've ever encountered for installing a printer! This had paper instructions which led you to the printer panel instructions, which also wanted laptop instructions, and your phone instructions; there was no single methodical, sequential steps. While installing, you would be stuck in a sequence to find that perhaps your laptop was waiting, or that your cellphone was waiting. Incredible! Trying to connect to the Wi-Fi - it wanted a password - but no place to enter it's password! You couldn't click-forward or backward. It would have been very nice to have a single set of instructions! It would be nice to simply (1) download software, (2) Update Drivers, (3) Connect to Wi-Fi, (4) Test Print, (5) Finish with registering. Then go to any next added devices such as a cellphone, or pad.
No, I would not recommend this to a friend.
Quality
2
Value
4
Response from epson.comBy Joseph, The Epson Team, December 12, 2025
Hello MCCC3B12, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-2980 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Bearly Awake
from Michigan
Verified Purchase:Yes
Set up was fairly easy even though I do not have a wi-fi router. I wanted to use my cheap paper for the set up but the printer will not feed it through, it jammed every time. For me, this is a minor issue as I plan to use this printer for final copies rather than drafts. The feed worked fine with medium quality paper. I have only printed a few pages but so far the print quality is excellent.
My only quibble with this printer is the wi-fi direct signal is weak so my laptop has to be in the same room as the printer to communicate. With my other Epson printer (7100 series) I can print from anywhere in the house.
Overall, I am satisfied with this printer and do not regret the purchase.
My only quibble with this printer is the wi-fi direct signal is weak so my laptop has to be in the same room as the printer to communicate. With my other Epson printer (7100 series) I can print from anywhere in the house.
Overall, I am satisfied with this printer and do not regret the purchase.
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
on August 5, 2025
Posted by: I dont have a nickname
I bought this a few days ago and I am not computer smart. I am 72 years old and I think the install instructions for this product are terrible. Everybody assumes that WIFI and internet connections are always working. Long story short it took me 2 1/2 days to get this printer connected to my computer. I expected a cord from the printer to the computer, I expected a disc with the printer, that didn't happen. I probably wont purchase your printer for my company when I update printers in a few months. If I can't do it why do you think employees can do it. Please don't send me emails about product or information. I feel this process should take no more than 5 minutes start to finish and it should start and stop with INSTALL DRIVERS.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, August 13, 2025
Hi Epson Customer, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Not a good purchase
on April 13, 2026
Posted by: Noralyn
I've had this printer this printer for 6 months. I don't like it. I would not buy it again. My previous Epson printer, a WF-3540, was great. I had it many years and had very few problems with it. Eventually parts wore out.
My main issue with the ET-2980 is the microscopic display. It is 1 inch by 1 inch with tiny font. It is very hard to see, and I seem to constantly have to answer questions and enter ok or proceed. The usability is terrible. There was space for a larger display - I assume it was a cost-cutting decision. I was unable to print mailing labels on this printer. I wasted lots of time trying different settings and nothing worked. It kept spitting out the label sheets. Also the paper holder is small. I am disappointed with this printer
My main issue with the ET-2980 is the microscopic display. It is 1 inch by 1 inch with tiny font. It is very hard to see, and I seem to constantly have to answer questions and enter ok or proceed. The usability is terrible. There was space for a larger display - I assume it was a cost-cutting decision. I was unable to print mailing labels on this printer. I wasted lots of time trying different settings and nothing worked. It kept spitting out the label sheets. Also the paper holder is small. I am disappointed with this printer
Response from epson.comBy Joseph, The Epson Team, April 20, 2026
Hi Noralyn, thank you for taking the time to write a review of your new Epson printer. We appreciate your business, and value your feedback. Your ET-2980 includes free technical support for the life of your product, so if you’d like help, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Kind Regards, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
It was time to replace our old scanner/printer
on November 23, 2025
Posted by: Pierre Napan
Bought an Epson printer again..... to replace the Epson 725 printer that just couldn't print well ......... after 15 years :-).
Do: Take your time to unpack and set up printer. Read instructions, then use your mobile to set things up... just go step at a time... it will make sense.... then set up to your laptop or whatever computer you use. Don't: Rush the process.... others reviews have complained about it.... relax. Do: use correct papers and load inks according to instructions. Hint: Turning off the printer over several days does not cause problems... I simply touch the power switch, let things get settled and connected, then print my photos or documents without issues.
Written by a customer while visiting epson.com
Posted by: Masolance
from California
Verified Purchase:Yes
Product work great. Thank you!
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com