Customer reviews from epson.com
Epson - EcoTank ET-2988 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Average customer rating
4.1
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
86
4 Stars
15
3 Stars
9
2 Stars
6
1 Star
17
68%of customers recommend this product.
(
21 out of
31)
Customer Reviews for Epson - EcoTank ET-2988 Wireless All-in-One Color Supertank Inkjet Printer (Refurbished) - White
Customer Rating
5
This printer will pay for itself in just over a year.
on October 29, 2025
Posted by: Epson SuperTank
I just received my new printer yesterday and am very impressed with the quality. I had a Canon printer for years and was sick and tired of spending so much on the ink cartridges. Finally - I made the plunge to purchase this new supertank printer. I'm so excited not to be restricted on how much printing I do. With my other printer I had to be careful about every single thing I printed because the ink ran out so quickly. This printer will literally pay for itself in a about a year and a half with the savings I'll have from not having to spend $110 on ink cartridges! It's about time someone came up with a great alternative to expensive cartridges. Thank you!
Written by a customer while visiting epson.com
Customer Rating
3
Connectivity problems
on October 29, 2025
Posted by: MSsgt
It took almost a week for it to find its way to a computer it liked. Between a Samsung, iPad, and HP, it finally came up on the HP. We been using HP's for about a decade, but the straw that did it was the cost of the ink cartridges became more than a new printer. Outright license to steal! Love the ink bottles, and the cheaper cost of more ink!
Response from epson.comBy Joseph, The Epson Team, October 31, 2025
Hi MSsgt, thank you for taking the time to write a review of your new Epson printer. We appreciate your business, and value your feedback. Your ET-2980 includes free technical support for the life of your product, so if you’d like help, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Kind Regards, Joseph
Written by a customer while visiting epson.com
Customer Rating
2
A headache to use
on February 19, 2026
Posted by: rickmw
This has to be the worst printer I have ever owned. That is not because it doesn't turn out a good product, but mainly because it is so computer software dependent, and that often fails. Wi-fi connectivity is terrible. I can print with Wi-fi, and I can scan using the Windows Scan software I downloaded from the Microsoft Store. But Epson's own software can't find the scanner. I have to turn off the modem and printer and then restart everything for any chance for it to connect. Why is it that Epson's software can connect for printing, and Microsoft scan software can connect with the unit, but Epson's own software can't find it? I even tried to connect it manually entering the IP address of my Wi-fi, but that doesn't work. On the unit itself, I hit the appropriate arrows to get the appropriate screen for scanning and then it wants to know do I want to use the previous connection or use USB, and I tell it previous, and it says it's invalid. Checking the network connections on the unit tells me there's no connection. But I can print by wifi from my computer. So trying to use the printer itself to do anything other than just copy or print and is thoroughly iffy. So bottom line, the software makes this thing a giant headache. Maybe if I used the app on my phone, it would work more easily. But I get tired of being dependent on my phone for every blasted thing.
Using the controls on the printer is also a mini nightmare. I read the warnings about using the tiny one inch window on the screen, and I should have heeded those warnings. I should not have to bend over to get close to the printer to read the screen. Add to this having the paper exposed all the time (no interior tray) and duplex printing, and this was a regrettable purchase.
Response from epson.comBy Jacob, Epson Service, March 3, 2026
Hi rickmw, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-2980 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Jacob – The Epson Team.
Written by a customer while visiting epson.com
Posted by: Rumpelstiltskin
from Ct
Verified Purchase:Yes
Not terribly computer illiterate really having trouble setting it up no mention of what each button does watching YouTube videos they say push this push that. How am I supposed to know this just need simple instructions for an idiot
Response from epson.comBy Joseph, The Epson Team, April 28, 2026
Hi Rumpelstiltskin, we are sorry to hear that you are experiencing issues with your printer. Your ET-2980 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
on May 12, 2026
Posted by: Irma
I would probably not buy another epson. I had to have a friend come to link it to my computer and she even had a hard time doing it. I had an HP before and will probably go back to that when this one breaks.
Response from epson.comBy Joseph, The Epson Team, May 18, 2026
Hi Irma, thank you for taking the time to write a review of your new Epson printer. We appreciate your business, and value your feedback. Your ET-2980 includes free technical support for the life of your product, so if you’d like help, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Kind Regards, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Great choice for a single feed printer
on September 4, 2025
Posted by: CHAUNCY
from USA
Just set up with the smart phone app with out problems. Multicolor and black print quality was better than the originals. No need to fear filling the ink tanks as they are well designed including the fill bottles.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Issues connecting to internet
on September 8, 2025
Posted by: Leeleea
Having major issues trying to connect to the internet. Everything passed but still cannot get it to connect. Tried yesterday for over two hours, will be calling support for help.
Response from epson.comBy Joseph, The Epson Team, September 8, 2025
Hello Leeleea, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-2980 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph
Written by a customer while visiting epson.com
Posted by: Lynne Bryars
from La Quinta CA
Verified Purchase:Yes
This is my second Epsom Ecotank. My first one I owned and used for about 6 years and it would never die. The only reason I bought a new one so all my electronics in my home office were white. The Ecotank was by far the best printer I ever owned
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com