Customer reviews from https://www.asus.com
ASUS - PRIME B550M-A WIFI II (Socket AM4) AMD B550 Micro ATX DDR4 Wi-Fi 6 Motherboard - Black
Average customer rating
4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
29
4 Stars
16
3 Stars
6
2 Stars
0
1 Star
7
88%of customers recommend this product.
(
7 out of
8)
Customer Reviews for ASUS - PRIME B550M-A WIFI II (Socket AM4) AMD B550 Micro ATX DDR4 Wi-Fi 6 Motherboard - Black
Posted by: markr217
from Kennesaw, GA
Frequency of use:Daily
Verified Purchase:Yes
Needed a new motherboard and not a gamer, just needed what I would call an enterprise type board to use for a home lab virtual machine desktop/server. I run Linux on everything and ASUS parts are compatible as long as you are not on the bleeding edge latest and greatest so you dont have to wait for a new kernel. Got the pc built, fired it up first time and worked as designed, no complaints. Thanks ASUS for great products!
Written by a customer while visiting https://www.asus.com
Posted by: helmetwearer
from Earth
Verified Purchase:Yes
Says it's compatible with Ryzen 5000 series but that's only true if you have an old CPU to upgrade the BIOS. Anything of reasonable modern speed is not compatible. Support is 0 help with this situation they're literally clueless and either can't understand this basic problem or have been given instructions to categorically deny the problem's existence.
Response from https://www.asus.comBy CLM, September 3, 2024
Dear Helmetwearer,
We do understand your disappointment with your recent customer service experience and the inconvenience this may have caused.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence. If the BIOS version was outdated to support the Ryzen 5000 series CPU, we recommend sending the motherboard for warranty service to flash the BIOS to the lastest version. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with your recent customer service experience and the inconvenience this may have caused.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence. If the BIOS version was outdated to support the Ryzen 5000 series CPU, we recommend sending the motherboard for warranty service to flash the BIOS to the lastest version. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Disappointed Smith
from Dallas, TX
Frequency of use:Daily
Verified Purchase:Yes
The motherboard and case (bought together) mostly work well, except for two issues: the front-panel USB-c would not connect to the motherboard because the cable and jack were incompatible and the rear microphone jack does not work.
Response from https://www.asus.comBy CLM, October 15, 2024
Dear Disappointed Smith,
We do understand your concern regarding the front-panel USB pinout and the audio issue and the inconvenience this may have caused.
To resolve the USB-C issue, please check that the pinout of the cable matches the signalling on the motherboard's USB-C header. With the audio problem, check your input source from the Volume Control properties if it was setup correctly to the microphone and check if the audio driver is up to date. The driver is available for download at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-b550m-a-wifi-ii/helpdesk_download?model2Name=PRIME-B550M-A-WIFI-II.
Should you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I would be more than happy to help. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your concern regarding the front-panel USB pinout and the audio issue and the inconvenience this may have caused.
To resolve the USB-C issue, please check that the pinout of the cable matches the signalling on the motherboard's USB-C header. With the audio problem, check your input source from the Volume Control properties if it was setup correctly to the microphone and check if the audio driver is up to date. The driver is available for download at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-b550m-a-wifi-ii/helpdesk_download?model2Name=PRIME-B550M-A-WIFI-II.
Should you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I would be more than happy to help. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: RookiePaul
from Michigan
Frequency of use:Daily
Verified Purchase:Yes
Used this motherboard for my first PC build. Everything went well. Printed Instructions could be better to distinguish between the uses for the 2 different screw sizes. Overall the build went well and it is up and running.
Written by a customer while visiting https://www.asus.com
Posted by: AUFlyer
from Georgia
Frequency of use:Daily
Verified Purchase:Yes
Great basic B550 motherboard. My Ryzen 5 5600G worked perfectly without a BIOS update. The RAM and M.2 storage installed easily and work flawlessly. The UEFI is good enough for what I need. Excellent price for this basic, yet powerful, motherboard.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: AsusWild
from Washington
Frequency of use:Daily
Verified Purchase:Yes
I would have given 5 stars, but this Mobo isn't compatible with Linux. It works great with a dedicated gpu, but the onboard gpu doesn't work because I can't download Linux drivers. That being said, this is a great Mobo. My CPU is a Ryzen 5 5600G
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: graycrna4u
from Ohio
Verified Purchase:Yes
Easy installation and works great. Only issue was I had to connect my old wireless card so the motherboard could add in the new wireless card that comes on the motherboard. Otherwise, flawless.
Written by a customer while visiting https://www.asus.com
Posted by: Satelites2
from Great lakes
Verified Purchase:Yes
It seems to be a rock solid board, I did try a Asrock 450 and was surprised by it's lack of audio processing, where every Asus board I've bought has Never had cheap audio, the Asus audio is full fidelity and much appreciated. This board makes use of the fastest NVME technology PCIe 4.0 so the Samsung 990 is smoking at 7100btps read and 6800 writes.
Written by a customer while visiting https://www.asus.com