Customer reviews from https://www.asus.com
ASUS - PRIME B550M-A WIFI II (Socket AM4) AMD B550 Micro ATX DDR4 Wi-Fi 6 Motherboard - Black
Average customer rating
4.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
29
4 Stars
15
3 Stars
6
2 Stars
0
1 Star
6
100%of customers recommend this product.
(
6 out of
6)
Customer Reviews for ASUS - PRIME B550M-A WIFI II (Socket AM4) AMD B550 Micro ATX DDR4 Wi-Fi 6 Motherboard - Black
Posted by: Brad Young
Frequency of use:Daily
Verified Purchase:Yes
WiFi and Bluetooth not working is a known problem. My board showed up with WiFi and Bluetooth inop. Searched for hours on line for fixes; reloaded drivers multiple times; did magic “static reset”; nothing worked. Had to use a WiFi dongle to get internet and begin to troubleshoot. Obviously poor testing at the factory.
Response from https://www.asus.comBy Chantae, CLM, August 6, 2025
Dear Brad Young,
We’re sorry to hear about the issues you’re experiencing with your ASUS PRIME B550M-A WIFI II Motherboard. This is not the level of performance we aim to deliver. To help resolve the Bluetooth and Wi-Fi connectivity issue described, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409005280-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Motherboard]Troubleshooting-How to fix Motherboard WI-FI connect problem - https://www.asus.com/support/faq/1045135/
[Motherboard] How to solve the Bluetooth problem of the motherboard? - https://www.asus.com/support/faq/1050953/
We’re sorry to hear about the issues you’re experiencing with your ASUS PRIME B550M-A WIFI II Motherboard. This is not the level of performance we aim to deliver. To help resolve the Bluetooth and Wi-Fi connectivity issue described, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409005280-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Motherboard]Troubleshooting-How to fix Motherboard WI-FI connect problem - https://www.asus.com/support/faq/1045135/
[Motherboard] How to solve the Bluetooth problem of the motherboard? - https://www.asus.com/support/faq/1050953/
Written by a customer while visiting https://www.asus.com
Posted by: Malvuux
Frequency of use:Daily
Verified Purchase:Yes
I mean it's alr. Why do you guys need Fifty? Weird
Written by a customer while visiting https://www.asus.com
Posted by: Dushash
Frequency of use:Daily
Verified Purchase:Yes
Drivers that come with it don’t work. Tried website no luck either.
Response from https://www.asus.comBy CLM, May 20, 2025
Dear Dushash,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are having issues installing drivers for this motherboard. The drivers posted for this motherboard at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-b550m-a-wifi-ii/helpdesk_download?model2Name=PRIME-B550M-A-WIFI-II were fully-tested and works perfectly without issues. We recommend to install Windows clean or fresh from scratch to avoid any potential driver conflict. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are having issues installing drivers for this motherboard. The drivers posted for this motherboard at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-b550m-a-wifi-ii/helpdesk_download?model2Name=PRIME-B550M-A-WIFI-II were fully-tested and works perfectly without issues. We recommend to install Windows clean or fresh from scratch to avoid any potential driver conflict. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: JustRetroXD
Frequency of use:Daily
Verified Purchase:Yes
This motherboard has very easy to work with, and there is more than enough connections in the io port which makes connecting accessories a breeze wether for recharging or wireless connectivity. The battery is also located in a very accessible spot to make troubleshooting easy. I give it a solid 5
Written by a customer while visiting https://www.asus.com
Posted by: GeCe
Verified Purchase:Yes
Nice board however the onboard video is glitchy. Likely have to buy a Video Card to correct. Bios interface is user friendly
Response from https://www.asus.comBy CLM, April 25, 2025
Dear Gece,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering and services. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
This motherboard is awsome! So easy to install and well labeled
Written by a customer while visiting https://www.asus.com
Posted by: Jay Rich
Frequency of use:Daily
Verified Purchase:Yes
For a first time pc build the asus B5000 did not disappoint, it was an easy set up and I love how easy it was to sink up all my RGB with the armory crate 10/10 will buy again.
Written by a customer while visiting https://www.asus.com
Posted by: Builder for the real
Frequency of use:Daily
Verified Purchase:Yes
Solid value. Allows for a wide range of application from games to actual work.
Written by a customer while visiting https://www.asus.com