WiFi=ahh couldn’t get drivers to work tried everything
Response from https://www.asus.comBy CLM, September 11, 2025
Dear Sawman42310, Thank you for your comment. We certainly understand your disappointment with this motherboard and the inconvenience this may have caused if you are having issue getting the WiFi driver to work. If you are using a drive with Windows pre-installed from another motherboard, ensure you delete or uninstall old drivers that may cause conflict that will prevent the correct wireless driver to work properly. For a smooth and trouble-free Windows operation, we recommend to install Windows clean or fresh from scratch using this motherboard to eliminate anuy potential driver or software conflict. If you are installing Windows 11, the WiFi driver needs to be installed during the installation process. Additionally, ensure updates for Windows, laptop drivers and BIOS are installed to maintain optimum system stability and performance. Updates for this motherboard are posted at: https://www.asus.com/us/motherboards-components/motherboards/prime/prime-b550m-a-wifi-ii/helpdesk_download?model2Name=PRIME-B550M-A-WIFI-II. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel
Advertized as windows 11 ready. IT IS NOT. MINE WILL NOT LOAD>
Response from https://www.asus.comBy CLM, August 18, 2025
Dear John A Duvenez,
Thank you for your comment.
We do understand your disappointment with this motherboard and the inconvenience this may have caused if Windows 11 will not load. This motherboard is definitely Windows 11 ready. If Windows was installed previously from another motherboard and is not booting up on this motherboard, this is most likely cause by a driver or a software conflict. We recommend to install Windows 11 clean or fresh from scratch using this motherboard to eliminate potential driver or software conflict. Additionally, check if all your third-party hardware are compatible and working properly, and optimize default was loaded inside the BIOS setup page to initialize these I/O devices properly. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.