Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
239
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
157 out of
192)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Great features
on March 8, 2026
Posted by: Bill57
from Egg Harbor Township, New Jersey
[This review was collected as part of a promotion.] I bought the vertuo up which connects to an app on my phone after living with the next which didn't and I find the up to be a great purchase, much easier to use and care for than the next, have already reordered pods and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not work with 5G WiFi
on March 7, 2026
Posted by: P64
from Palo Alto, California
Heads up to potential buyers! This machine does not work with 5G WiFi. This limitation is not decribed in any of the literature, and certainly wasn't mentioned to me at the store. After attempting to pair the machine with the app numerous times, I had to swait on hold for half an hour before I was able to speak with a technical advisor who informed me of this fact.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, March 9, 2026
Thank you for your review. We are sorry to learn our Vertuo UP machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic Upgrade
on March 3, 2026
Posted by: JoshP
from East Hampton, CT
[This review was collected as part of a promotion.] So simple and easy to use. Consistency is fantastic and it’s so fast to heat up!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great product
on February 24, 2026
Posted by: Phubert62
from Portland Oregon
Very easy to use . Warms up very quickly. Like the connectivity features.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just like the expensive coffee shops!
on February 24, 2026
Posted by: ashdclee
from Jackson, TN
[This review was collected as part of a promotion.] I bought this for my wife as a valentine's gift, and it has exceeded all of her expectations.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Aesthetically pleasing
on February 23, 2026
Posted by: Tammy717
from Bear Creek, PA
[This review was collected as part of a promotion.] This machine was a replacement for an older one and it is anazing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso
on February 20, 2026
Posted by: SabreAngel2443
from Wilson NY
[This review was collected as part of a promotion.] So far so good, no issues and works well with the vertuo capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome espresso machine!!
on February 19, 2026
Posted by: MenaK
from RSM,CA
[This review was collected as part of a promotion.] I bought this machine a few weeks ago and I love it! The temperature and volume options are awesome.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA