Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
23
81%of customers recommend this product.
(
190 out of
234)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
4
Nice machine with some drawbacks
on May 1, 2026
Posted by: Nick
from Denver, CO
[This review was collected as part of a promotion.] The versatility this machine offers is great but it is quite a bit louder than our previous vertuo machine and it seems to dilute the coffee down a bit more so the bold nespresso flavor we're used to isn't quite there. Also the machine is more cheaply manufactured which can be felt in the flimsy water reservoir and floating tray (now made of plastic).
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 2, 2026
Thank you for your review, Nick. Your feedback is important to us, and to our product development team. If you'd like to explore troubleshooting or other machine options, please call Nespresso directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Coffee stays in Trash
on April 30, 2026
Posted by: Krissy
from Florida
I returned it within 2 weeks of purchase. You will need to constantly clean the machine as it releases liquid after each use. If you have the other machines, you just need to worry about dumping the "trash" once it's full. Not with the new version. Not only does it hold the "trash" it holds onto liquid as well. Doing 2 pods of coffee, you can expect a shot of liquid in the "trash" that you will throw out. I actually started pouring in an espresso shot glass to prove a point, and it was when I made the final decision to return it. I couldn't fathom the amount of coffee that was being dumped in the "trash" with the used pods.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
High hopes, but disappointed
on April 28, 2026
Posted by: Rolf
from Atlanta
Had it now for 2 months, and it's the worst I've ever had in 22 years. I have more coffee in the used cap container than in the cup. I clean that thing every day because it is leaving such a mess.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 28, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine!
on April 27, 2026
Posted by: hoodlum64
from Myrtle Beach, SC
[This review was collected as part of a promotion.] We’ve only had it for three weeks but so far we like this machine better than our previous machine. It’s much quieter than our previous machine and heats up almost instantaneously. The capsule being loaded like the original machine is much easier to close. The larger reservoir is a nice bonus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Vertuo Up
on April 27, 2026
Posted by: KMCoffee
from Glendale, CA
[This review was collected as part of a promotion.] This is my 3rd week of owning Nespresso Vertuo Up and I can’t imagine day without it. Love the quality of coffee and espresso. Every coffee lover must have this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Splurge worthy
on April 26, 2026
Posted by: Cass
from Tennessee
[This review was collected as part of a promotion.] I’ve had a knock off naspresso for years. After having a cup made from a real one I decided it was worth the splurge. I’ve tried many different methods over the years and this is by far the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst design ever
on April 25, 2026
Posted by: Maria
Poor design holds mold and coffee and only storage for a few pods. Returning immediately
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 27, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Barista fired, no regrets
on April 23, 2026
Posted by: CapsuleCoffeeConvert
from Bakersfield, Ca
[This review was collected as part of a promotion.] We bought this to break our expensive coffee habit, and it’s paid for itself faster than we expected. We use it every day and it’s officially claimed the title of most-used appliance in our kitchen 😂 Perfect espresso every time! 👌🏻Best investment we’ve made in a long time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA