Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
23
81%of customers recommend this product.
(
190 out of
234)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
1
Not Great
on September 12, 2026
Posted by: Josh the great
from Visalia Ca
[This review was collected as part of a promotion.] I bought this a month ago and it leaked and the pods wouldn’t fit.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, September 14, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on September 11, 2026
Posted by: Bill
from San Diego
Had machine ~2 months. Works great makes wonderful coffee.
A little messy to empty capsule tray and clean up. I empty and clean machine every morning.
A little messy to empty capsule tray and clean up. I empty and clean machine every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small footprint & quick coffee brewing is a plus.
on September 9, 2026
Posted by: Wina
from Ohio
[This review was collected as part of a promotion.] I love coffee so I have high expectations……I’m happy with my purchase of Vertuo Up!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and efficient!
on September 9, 2026
Posted by: hannahsann
from NJ
[This review was collected as part of a promotion.] Loving so far! Very user friendly, especially with the access to the app on my phone!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best way to start the day!
on September 9, 2026
Posted by: Jo
from Macomb MI
[This review was collected as part of a promotion.] I have always been a brewed coffee fan. Nespresso has change that! The individual cup and variety of flavors make my morning coffee special.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great taste, bas design
on September 8, 2026
Posted by: S
No doubt the machine makes a great tasting hot cup of coffee, BUT, that isball it does well. They capsule basin is a mess. It collects water, needing to be cleaned daily. My biggest complaint is when I brew a flavored coffee which I only like iced, the next cup of regular coffee tastes like the flavored. I do not like hot flavored coffee at all. It takes 2 full brews of regular capsules to rid the taste of the flavored. I am returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, September 9, 2026
Hello. We're sorry to hear your disappointment. We'll share this feedback with our team. If you need any assistance with your machine, we're available 24/7 to assist you at, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect coffee
on August 31, 2026
Posted by: Slipsma525
from Kimball, MN
[This review was collected as part of a promotion.] Purchase this machine because I sent my pop+ with my son to college and thought I'd treat myself to an upgrade! So far I am really happy with it. Coffee comes out perfect every time. Does leave a lot more liquid in the catch container, but I usually clear mine out after every brew so it doesn't really bother me. The blue color is really pretty too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the features
on August 30, 2026
Posted by: Sierra
from Florida
[This review was collected as part of a promotion.] Loving the new upgrade. I had an older version. I love that it's hot and cold drink super easy to use I love it and the color is very classy I got the cream
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA