Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
239
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
157 out of
192)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Simple, sleek and upscale feel added to my kitchen
on July 12, 2026
Posted by: NYCrosatian
from Queens, NY
[This review was collected as part of a promotion.] So far I love it. Getting accustomed to the coffee creations button and sizing of the brews. Some of these flavors are amazing such as the Coconut iced esperssso. Initially I was hesitant about some of the reviews I read online with quite a few complaining about extra water in the used capsule storage but so far mine does not do that.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
upgrade
on July 10, 2026
Posted by: Jae
from Roanoke, VA
[This review was collected as part of a promotion.] I am in love with my new Nespresso machine, feels like a total upgrade from my Pop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Smooth!
on July 7, 2026
Posted by: chall08
from St. Louis, MO
[This review was collected as part of a promotion.] Very happy with our Vertuo Up. The coffee is so smooth with a nice froth! We are enjoying trying new flavors and making lots of new drinks with the addition of our milk frother!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hot coffee please
on July 7, 2026
Posted by: Brian
from Florida
Was excited to replace my old Nespresso machine with this one. Coffee is lukewarm at best and no matter which pod I put in I get the same small extraction.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, July 8, 2026
Thank you for your review. We are sorry to learn our Vertuo Up machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best machine so far
on July 6, 2026
Posted by: Asheville
Great machine, I e owned several of the different verturo this one I feel like fixes a lot of the issues, is beautiful and reliable so far after 4 months.
Written by a customer while visiting Nespresso USA
Customer Rating
1
1 star after 3 months use
on July 4, 2026
Posted by: CoffeeGal
from TX
After two months of use, I wrote a review giving this new Verturo Up two stars. After just one more month of use, unfortunately I have to update my review to just one star.
Pros to machine:
-nice design
-warms up in just a few seconds (an improvement over the 30-second warm up of my last machine)
-The quality of the coffee appears to be the same as with my previous machines
Cons:
-much worse quality than any other Nespresso machine I’ve purchased
-design has the pods drop straight down into a basket but lots of water falls into that basket/tray, too, which causes mold since there is no ventilation unless you clean it daily
-machine splashes a ton when pouring the coffee into your cup; not sure if that is the design of the spout or the length the coffee has to fall, but especially on my “pearl white” machine, that means I have to wipe down the machine after each use
-after 2 months of use, the machine starting making a loud gear-like noise when it runs
Overall, this is the worst product I have purchased from Nespresso, but I have had good experiences in the past and enjoy their coffee, so I will likely replace my Vertuo Up with another Nespresso machine.
Pros to machine:
-nice design
-warms up in just a few seconds (an improvement over the 30-second warm up of my last machine)
-The quality of the coffee appears to be the same as with my previous machines
Cons:
-much worse quality than any other Nespresso machine I’ve purchased
-design has the pods drop straight down into a basket but lots of water falls into that basket/tray, too, which causes mold since there is no ventilation unless you clean it daily
-machine splashes a ton when pouring the coffee into your cup; not sure if that is the design of the spout or the length the coffee has to fall, but especially on my “pearl white” machine, that means I have to wipe down the machine after each use
-after 2 months of use, the machine starting making a loud gear-like noise when it runs
Overall, this is the worst product I have purchased from Nespresso, but I have had good experiences in the past and enjoy their coffee, so I will likely replace my Vertuo Up with another Nespresso machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Coffee Every Morning
on July 2, 2026
Posted by: BellaCoffee
I absolutely love my Nespresso Vertuo Up! It is easy to use, heats up quickly, and makes delicious coffee with a rich, smooth crema every time. The design is sleek and modern, and it looks beautiful on my coffee station. I highly recommend it to anyone who enjoys café-quality coffee at home.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Thumbs up for Vertuo Up
on July 2, 2026
Posted by: PS7
from Harstine Island WA
[This review was collected as part of a promotion.] The Up is our 7th Nespresso machine, none have needed repair, they’re just spread among two houses, family and friends -and one designated for travel. The Vertuo Up is the most ergonomic design ( a large version of our travel) and we’re very happy with the ergo handle, low profile and reduced noise/vibration.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA