Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
23
81%of customers recommend this product.
(
190 out of
234)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
1
Big Problems
on May 24, 2026
Posted by: Liz
from Oklahoma
This is my third Nespresso machine. I am an avid fan of the coffee. But this machine has been a hassle since I bought it less than 2 weeks ago. I STILL cannot get it to make coffee w/o pressing the button, pressing the button again and again. What's the deal? I am an elderly lady and love my morning coffee. This is about to put me over the edge. Of course it will not pair with my phone app and I have a I Phone 17. I may need to return and go to what I had before.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 26, 2026
Thank you for your review, Liz. We're disappointed to hear you've been experiencing a machine issue. Nespresso machines include at least a one-year warranty with purchase. Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
3
UP Machine -???
on May 21, 2026
Posted by: GG
from florida
I have had many different Nespresso coffee makers thru the years ,but not sure about UP. the 1st UP machine i purchased did not work out of the box had to return it. i just received my new UP machine . It feels and looks very cheapy . The drawer where the used pods go makes a mess ,not sure why the used pods are swimming in coffee water and i have been trying to set up the Bluetooth connection but i cannot get it to link -come on Nespresso you can do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 22, 2026
Thank you for your review. Indeed, if you're still dissatisfied with your replacement, please call again and we'll be happy to address your concerns. We're available at 800.562.1465
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on May 12, 2026
Posted by: Mike
from Overland Park, KS
[This review was collected as part of a promotion.] The coffee is really VERY SPECTACULAR!!! Operating is a bit tricky because Nespresso doesn't give you much info regarding how to operate in the form of a user manual, so if you're not familiar it can be a bit of a struggle. Be sure to download the full user manual off the Nespresso Site. I wish the machine would allow at least two people to have access to the App WiFi.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Spoiling my Guests
on May 11, 2026
Posted by: Judy
from Naples FL
[This review was collected as part of a promotion.] I love the taste of the coffee. I’ve wanted one to add to my vacation home for guests who have varied tastes and this works great. I love you can also make a cold brew.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Up Disappointment
on May 4, 2026
Posted by: ursanak
from Jacksonville, FLorida
I was excited to receive my new Vertuo Up machine...what a disappointment! It makes the biggest mess when brewing: wet capsules, wasted coffee in the capsule basket, splatters when you open the top to insert or eject the capsule. I regret not staying with my "tried and true" Evoluo favorite.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 4, 2026
Thank you for your review. We certainly understand your frustration, and we're here to help. Please give us a call, we're available 24/7 at 800-562-1465. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso!
on May 3, 2026
Posted by: Ang08
from Minneapolis, Minnesota
[This review was collected as part of a promotion.] I'm really happy with my Nespresso machine. It has completely transformed my morning routine. The coffee is rich, flavorful, and so easy to make with the push of a button. I love the variety of pods available, which lets me switch up flavors depending on my mood. Cleanup is quick and simple, making it perfect for busy mornings. Overall, it's a great addition to my kitchen and I highly recommend it to anyone who loves a good cup of coffee without the hassle.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m now a Nespresso fanatic
on May 3, 2026
Posted by: Lollie
from Palm Bay, Fl
[This review was collected as part of a promotion.] I purchased the ocean blue vertuo up and the color is so pretty. It makes a great espresso and an awesome cup of coffee, even my hubby loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes hot delicious coffee
on May 2, 2026
Posted by: Trish
from Hackettstown, Nj
[This review was collected as part of a promotion.] I have been using this Vertuo Up machine for the past month and I really like it! It brews hotter than my previous older Nespresso machine. I think the coffee tastes much better as well. I really like the customization button where you can make stronger coffee, which is ideal for iced coffee or lattes. It is a bit loud when brewing and has a few more steps for cleaning up the used pod tray, but it is definitely worth it. I also like that you can use the machine with an app on your phone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA