Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
239
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
157 out of
192)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
No regrets!
on April 20, 2026
Posted by: LoriS
from Pennsylvania
[This review was collected as part of a promotion.] I am loving my Nespresso machine. This is my first Nespresso and I have zero regrets. I love the different coffee options and just how easy it is to make a great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Jammed drawer after first uses - impossible to use
on April 19, 2026
Posted by: Avery
from New York, NY
[This review was collected as part of a promotion.] I bought the Vertuo Up and the drawer to empty the used pods became almost immediately jammed. It has been unbelievably frustrating to try to troubleshoot and we have been able to find zero helpful resources to solve the issue. For this being the top of the line model and most expensive Vertuo machine, I am extremely disappointed and dissatisfied. I would never recommend this product to anyone based on this experience and how frustrating it has been to try to fix this!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 20, 2026
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Bold and beautiful
on April 18, 2026
Posted by: Mmm
from Florida
[This review was collected as part of a promotion.] Once you get acquainted with the machine it is great! I went from an original Latissima to vertuo up so quite a few changes! However my Starbucks coffee tastes even better ! Also a beautiful enhancement to the kitchen counter!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso’s best, what else?
on April 15, 2026
Posted by: BellaK06
from Hazleton, PA
[This review was collected as part of a promotion.] I bought this two weeks ago and it has been amazing! It heats up super quick, it’s much more quiet than my vertuo pop that I had originally, it was very easy to connect to the app and it the ice feature has quickly become a favorite of mine for larger coffee pods! It’s super easy to keep clean as well. The adjustable drip tray is great for different sized mugs. I would absolutely recommend this machine to anyone, I even recommend this to my friends and co-workers. Thank you Nespresso for amazing coffee every day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
No more waiting for the machine to heat up
on April 14, 2026
Posted by: Frank
from Northern Minnesota
[This review was collected as part of a promotion.] This is my 5th machine. Spent the money on the upgrade it is so worth it! I can not believe how fast she heats up and brews the coffee... iced coffee option also- espresso martini 😅
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Cold Brew
on April 13, 2026
Posted by: Lori54
from Fishers,IN
[This review was collected as part of a promotion.] I am loving the quality of cold brew that this machine produces in my home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine!!
on April 12, 2026
Posted by: Lena_Raz
from Chicago, Ill
[This review was collected as part of a promotion.] I bought this thinking it would be another coffee machine that I would use for a bit and then it would sit on my counter. However, this has been an amazing experience!!! I love how my coffee is made so fast and so strong!! I have not gone back to buying cofee outside everyday. I love choosing which coffe I’ll be making myself every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on April 12, 2026
Posted by: cgish
from Lancaster, PA
[This review was collected as part of a promotion.] I recently purchased the vertuo up- pearl white and I’m obsessed! It’s a beautiful color, sleek design and most importantly it brews a delicious cup of hot or cold coffee! This model is a 10/10.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA