Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
269
4 Stars
36
3 Stars
13
2 Stars
12
1 Star
23
81%of customers recommend this product.
(
190 out of
234)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
4
Sleek, Chic and easy to use
on December 5, 2025
Posted by: Theresa
from California
[This review was collected as part of a promotion.] I love the sleek, chic look and ease of use of the new Vertuo Go. It makes a good-tasting cup of coffee. I replaced my Vertuo Next, not because anything was wrong with it, but because I wanted the upgrade to the larger water tank. I'd had the Next for about 2 years. The Vertuo Go makes a great cup of iced coffee. The only negative is that there's always water in the empty capsule collection holder. So I have to fill the water tank frequently. With my previous machine, that didn't happen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on December 5, 2025
Posted by: Great
from Ohio
[This review was collected as part of a promotion.] Great product amazing machine works great quick and quiet and easy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Product
on December 5, 2025
Posted by: Anonymous
from San Juan, PR
[This review was collected as part of a promotion.] I love this machine. It's beautiful and I enjoy the features. However, the pod basket is a bit of a disappointment because it gets filled with coffee and drips all over when cleaning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love this machine!
on December 5, 2025
Posted by: Cuddles 35
from Maryland
[This review was collected as part of a promotion.] Fantastic machine!!! So easy to use and it makes delicious, piping-hot coffee. All of our friends love it, too!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Up is a five star UPgrade to your coffee.
on December 5, 2025
Posted by: Jay12
from PHX
[This review was collected as part of a promotion.] I love this machine. The time from inserting a Vertuo capsule to finished coffee is amazingly fast. The Pearl White is beautiful. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine!
on November 30, 2025
Posted by: Stina Larice
from Seattle, WA
I just got this machine and I’m obsessed. Not only is it quieter than my other machine but I love the capsule open feature. I got the white and it’s such a sleek and classy machine. The app allows you to set the volume and pick the temperature, I love that.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect New Lever; Cool New Features
on November 30, 2025
Posted by: LABluebike
from Los Angeles, CA
We bought the new Nespresso Vertuo Up because of the easy-to-use design of its lever.
On my first cup of espresso I noticed that the coffee is noticeably hotter than that of my Next machine. Great!
Also, two cool new features: The machine has a “warming cup” feature that “brews” water into an empty cup to warm it up. Also, the Nespresso Smart app has a feature that allows me to brew the coffee at hotter or cooler temperatures.
On my first cup of espresso I noticed that the coffee is noticeably hotter than that of my Next machine. Great!
Also, two cool new features: The machine has a “warming cup” feature that “brews” water into an empty cup to warm it up. Also, the Nespresso Smart app has a feature that allows me to brew the coffee at hotter or cooler temperatures.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
So excited…… then I used it!
on November 25, 2025
Posted by: IRISH1
from UT
When I saw there was a new machine out, that I could customize my coffee from my phone, I was excited to get it ordered. When I received it And got it all set up what a surprise. First, it’s much noisier than my current unit! Second, after brewing three coffee pods I removed the catch basin and to my surprise there was approximately 1/4 cup fluid in the catch basin. Guess that’s why they designed it to have its own fluid storage under the used pod holder. I currently have a Vertuo plus deluxe and have been very happy with it. Much quieter and NO water in the used pod container. Sooo, back in the box and off to UPS to ship it back for a refund. Guess things don’t always improve with a new model as I feel this is a downgrade. Save your money and buy one of the tried and tested units.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA