Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
239
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
157 out of
192)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
5
Highly recommend!
on December 7, 2025
Posted by: Trish08
from California
[This review was collected as part of a promotion.] We have had several Nespresso machines over the years. The most recent was the Vertuo Next which we found was somewhat hard to work the sliding lever on. As someone with hand problems, I had hoped I could make it work but it didn’t. We purchased the Vertuo Up machine and we couldn’t be happier with it! It’s so easy to work and if you choose to use the app with it to change settings it’s a piece of cake! The rotating water container is a huge plus! As always the Vertuo pods are delicious with so many varieties you’re sure to find some you like!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but too much waste
on December 7, 2025
Posted by: Antonio
from Sunnyside Washington
I bought it 3 weeks ago but I loose too much coffee in the drip tray. Just with two brews the tray is almost full.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 8, 2025
Thank you for your review, Antonio. Sorry to hear you are having issues with your machine. Please call us to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Gorgeous except for the big black cord
on December 7, 2025
Posted by: LS
from Southern California
Gorgeous design in all white and works well but the big black cord ruins the clean look of the white machine. Would love to replace it with a white cord.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Exceptional Coffee Maker
on December 7, 2025
Posted by: Coffee Man
from Arlington, TX
[This review was collected as part of a promotion.] We have had our new Vertuo Up for about three weeks. It is so easy to use compared to our past Vertuos. Quicker brew and cleaning is much easier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall good machine
on December 7, 2025
Posted by: Kk
from TX
[This review was collected as part of a promotion.] I purchased this to replace my defective vertuo next. It’s definitely an upgrade but for some reason wouldn’t go through a full tank empty cycle. However the machine works fine. The pods leave a lot of water behind in the collection tray vs the next, but that just means I empty it more often. I dislike having to video call with a rep every time I have a problem and I have to run through pods at my expense to prove an issue.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your review, Kaeton. It sounds like your machine is leaking and this should not be the case. Please call us to speak with a machine expert at 800-562-1465 where we are available 24 hours a days, 7 days a week. We look forward to finding a satisfactory solution!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I wanted to love this, but…
on December 6, 2025
Posted by: CaffeineQueen
from Columbus, OH
[This review was collected as part of a promotion.] Aesthetically this is a piece of art! Beautiful and well-designed. But where it counts, this machine unfortunately falls short. With the vertical pod insertion, too much coffee goes to waste. The inner “drip tray,” beneath where the used pods are ejected, gets FULL after 8-10 brews (depending on what size pod you brew). It fills up quicker than the used pod bin, so if you don’t check it frequently, it may overflow. This is so unfortunate because I was really looking forward to this as an “Up”grade, but sadly this just falls short.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. We are happy to share it with the concerned team, and we hope you're able to adjust your routine to make the machine work for you. If you'd like to speak with a machine expert, we are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Sleek, Chic and easy to use
on December 5, 2025
Posted by: Theresa
from California
[This review was collected as part of a promotion.] I love the sleek, chic look and ease of use of the new Vertuo Go. It makes a good-tasting cup of coffee. I replaced my Vertuo Next, not because anything was wrong with it, but because I wanted the upgrade to the larger water tank. I'd had the Next for about 2 years. The Vertuo Go makes a great cup of iced coffee. The only negative is that there's always water in the empty capsule collection holder. So I have to fill the water tank frequently. With my previous machine, that didn't happen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on December 5, 2025
Posted by: Great
from Ohio
[This review was collected as part of a promotion.] Great product amazing machine works great quick and quiet and easy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA