Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(311 Reviews)
Rating breakdown 311 reviews
5 Stars
239
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
18
82%of customers recommend this product.
(
157 out of
192)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
4
Sleek and quick
on December 17, 2025
Posted by: Mj
from Kuna, ID
[This review was collected as part of a promotion.] Very sleek and compact. Makes a cup quick. I wish it was more programmable so you could set it to brew.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent Machine, Better than prior versions
on December 17, 2025
Posted by: TJH ESQ
from Maryland
[This review was collected as part of a promotion.] This machine is a significant improvement over my prior Vertuo machine. It brews hotter and extraction is better. My only caveat so far, and why I didn't give it 5 stars is that there is not yet an Android app so that control will be easier. I've contacted Nespresso several times without getting any answer as to when an app will be available. Customer response for this was very poor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic Convenience
on December 17, 2025
Posted by: Pickles
from Fishers, IN
[This review was collected as part of a promotion.] Great experience so far. Far superior to k-cups. Pods are a bit more expensive, but the higher quality seems to make up for it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on December 17, 2025
Posted by: sfbaymomof3
from San Mateo, CA
[This review was collected as part of a promotion.] We purchased this machine to replace another Vertuo that wasn't working very well. We LOVE the Vertuo Up in pearl white. It matches our new kitchen remodel perfectly. I love that you can use the app to make the coffee hotter and just slightly bigger for those mornings when you need just a couple more ounces. The water tank is bigger than our old ones, which is nice for mornings when a few of us want a cup. So far, everything is great and we have no complaints.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not as frothy
on December 16, 2025
Posted by: Jim08
from Texas
[This review was collected as part of a promotion.] Love Nespresso! But machine don’t hit the mark for me. Had to return. Water got in disposal try and not as frothy. Bought smoother Nespresso pop machine instead. Love that machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 17, 2025
Thank you for your review, Jim. We're disappointed to hear this. Please call us to arrange an escalated call with a machine expert as your machine comes with at least a one-year warranty. We are available 24 hours a day, 7 days a week at 800-562-1465 and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great space savings!
on December 16, 2025
Posted by: rphillips1217
from Spring Lake, NJ
[This review was collected as part of a promotion.] I love this machine! This fits the space on my counter so much better, allows temperature customization, and is so fast to start up! I previously had a pop machine, and this machine is a HUGE upgrade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super fast brew
on December 15, 2025
Posted by: Alisha
from Orange County Ca
[This review was collected as part of a promotion.] Got this machine a few weeks ago and absolutely love it. The startup time is super quick and great for a fast mornings on the go. And love that I can change the temperature of the brewed coffee as well as the size of the cup even within a specific pod. Well I haven't had to do maintenance yet after reading the instructions it seems like it'll be much easier. Perfect size to fit on the counter as well as the water reservoir tank can swivel around so can fit anywhere.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
DO NOT BUY
on December 15, 2025
Posted by: Lindsey
from Virginia Beach
Just tried it out for the first time and after my third brew.. it brewed inside of the machine leaked everywhere inside, coffee grounds everywhere… not a single ounce of coffee made it to the cup… they need to redesign this so the pod goes horizontal not vertical you lose so much coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 16, 2025
Thank you for your review, Lindsey. We appreciate the opportunity to address your concerns and provide feedback needed to make improvements. While we're sorry to learn of the dissatisfaction you experienced, we look forward to making this right. We see that a call from a Machine Expert has been arranged, and this call may come from an unknown or 800 phone number. You may also call at your convenience, 800.562.1465. We hope to be in touch soon.
Written by a customer while visiting Nespresso USA