Customer reviews from Nespresso USA
Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Average customer rating
4.5
(293 Reviews)
Rating breakdown 293 reviews
5 Stars
226
4 Stars
33
3 Stars
11
2 Stars
9
1 Star
14
83%of customers recommend this product.
(
146 out of
176)
Customer Reviews for Nespresso Vertuo Up Premium Coffee and Espresso Maker by De'Longhi - White
Customer Rating
2
Nespresso Downer
on March 16, 2026
Posted by: OscarG
[This review was collected as part of a promotion.] I received this Nespresso Vertuo Up as a complimentary sample to test and review. I was not impressed with this machine, to be honest. It is louder than any coffee machine I have ever used it also makes a horrible mess during/after each use. Not for me.
Response from influenster.comBy Nespresso USA, Customer Service, March 19, 2026
We expect your Nespresso experience to be seamless and gratifying, Oscar. We can confirm loud noises when brewing is normal with all Vertuo machines, however the pump in your new Vertuo Up should produce less noise over time. It is normal to have some residual water collect in the capsule basket, however we recommend emptying the capsule basket regularly to prevent overflow. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting influenster.com
Customer Rating
5
Great new product!
on March 16, 2026
Posted by: allanjohn
from San Jose, CA
[This review was collected as part of a promotion.] I bought this about a month ago. My old machine had problems due to non use so we opted for a new one. I love the design, so cute. It works great and I love the features, such as changing the temp and quantity. The only downside is that the trash basket can get a little wet with coffee. Other than that we love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great design
on March 18, 2026
Posted by: Laurie
from Oregon
[This review was collected as part of a promotion.] This is my second Nespresso machine. I love it!
I highly recommend Nespresso and a few relatives have bought them too!
I highly recommend Nespresso and a few relatives have bought them too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy Open & Close
on March 22, 2026
Posted by: Tired New Mama
from Morgantown, WV
[This review was collected as part of a promotion.] I replaced my previous Vertuo machine with this new Vertuo Up. It has made a world of difference. With a newborn I needed something easy to open and shut one handed and this was just the fix I needed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome product
on March 24, 2026
Posted by: Rock
from Cincinnati
[This review was collected as part of a promotion.] The new Nespresso machine has made our coffee life better! It’s much quieter and more user friendly with the app and barista option.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
WiFi coffee :)
on March 27, 2026
Posted by: TomCat
from Croton, NY
[This review was collected as part of a promotion.] I am definitely happy with the products. I do wish the samplers were geared more towards my purchases but still love free coffee ;) Love that I was able to hookup through the WiFi and set heat setting while the machine determines by the POD how big the coffee will be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 28, 2026
Posted by: Nikki0627
from Glendale Ca
[This review was collected as part of a promotion.] I had a virtual next, but we really wanted to upgrade so we ended up buying the virtual up in pearl White and honestly I love it matches my kitchen. It’s a lot easier to use. I think also, it heats up the water way quicker. I like the fact that I can connect it with my phone change the settings change the temperature level change the pod level honestly, it’s great. I love Nespresso and I definitely cannot wait for the next upgrade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine pods need to be improved
on March 29, 2026
Posted by: Jummy
from Staten Island New York
[This review was collected as part of a promotion.] The coffee maker is great the only drawer that I’ll have is with the pods I like drinking a big cup of coffee in the morning should be making more pot I can do like 14 or 16 ounces French Rd. something like that that’s the only drawback I have where is
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA